Oasis at Waipahu Apartments

Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ Dear Ms [redacted] , Thank you for stopping by the office June 2nd and discussing your concerns about the property with our on-site managerAs you may know, we have recently taken over the management of the property and are glad to get feedback from residents on how the property can be improved As we discussed, Oasis at Waipahu will continue to clean dumpsters/trash areas each and every dayAs you know, residents have been leaving trash by the side of the dumpsters instead of opening the lid and throwing it inWe, as a staff, are doing what we can to find out who is doing this so that we can address the situation furtherAs you stated, we have sent letters out to each resident advising that if they commit such acts and are caught they will be fined accordinglyAgain, any trash that is left out is cleaned by our staff first thing in the morningIf you have any information as to the identity of the persons responsible, please let us know Regarding after-hours noise, we have several staff members that reside on-site and the consensus from them is that there does not seem to be a wide-spread noise problemThat is not to say that occasional problems do not arise, as they would in any communityWhen such events occur it would be extremely helpful if you could contact the policeThe police are there to assist with any after-hours issues, but they need to be notified that something is going on in order to show upPlease be assured that we do take noise issues seriously and will investigate and take appropriate enforcement action when infractions can be substantiated As for your work order that was delayed, I apologize for the waitWe do the best we can to accommodate all work order requests as quickly as possibleAs you can imagine, on a property this size it is difficult, even with a skilled staff, to get to every work order as quickly as we would likeWork order response can depend on amount of work orders coming in, order of placing the work order, and severity of the work requiredFor example, a flood will take priority over loose door handleIn the future, if you believe a work request is not receiving a satisfactory response, please let us know so that we can give you an update at that time and, if possible, expedite your request Regarding pests, Hawaii provides a good environment for many forms of household pestsFortunately, no pests have been reported in your apartmentWe cannot speak for the shelter located behind Oasis at Waipahu, but we have contracted with a pest control operator that comes twice a week to treat the grounds and units that are experiencing issuesThe "traps" you refer to on the property are bait stations that help to keep any issues under control and help to keep apartments free of pests Regarding your request to terminate your rental agreement, we are willing to do so under our standard early-termination processIf you would like to discuss that further, please let me knowOtherwise, we will continue to meet our obligations under the rental agreement and trust that you will too If you have any further concerns, I would appreciate your directing them directly to usWe do not have any objection to your making complaints to the Revdex.com or to expressing honest criticism about our propertyHowever, if you express your concerns to us we will know the issues without delay and can take steps to solve the problems quickly If you have any questions or concerns please feel free to stop by the office Thank you very much Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) An occasional noise problem is not an issueThis is a every weekend problem, some weekends, noisier than othersThis depends if it several individuals or only a fewMany times , there are different sets of people having these parties, but one in particular always seems to be the noisiestI have no idea what the remainder of the Oasis experiencesYour letters were given out several weeks ago, but nothing enforced, only threatsYou commented the Oasis workers clean up the trash, thrown on the ground, every morningThis is not a true statement, even since our talk June 2,They are out there several mornings a week, but not every morningBesides, if they do clean it, it isn't a hot half hour until trash has once again been placed on the groundSo basically, on any day there is trash on the outside of these containers at least hours out of I signed your lease after reading about the fines that would be issued if your rules weren't followedI felt, if you had these kind of rules, it should be a clean, ONLY AN OCCASIONAL problem would ariseBoy is that a jokeSo I live between a homeless shelter that probably has roaches and ratsIn the parkiing lot,almost directly in front of me, I have trash and garbage , on the ground The excuse used for fixing the closet door, is just that, an excuse,poor one, I must sayNot only was it requested three times, it was listed once as fixed, when nobody had even been hereStrangely enough,once Oasis received the complaint from Revdex.com, a worker showed up to fix the doorCoincidental, I think notIf contacting the office times to get the situation fixed isn't 't enough, what else would you wantIYou mentioned meeting your obligationsWhen and if you ever stop the dog feces left unattended, dogs running loose, trash being dumped on the ground and load partiesl, lasting till the wee hours of the morning, you will have met your obligationsI don't see that happening, since on-line ratings from 2012, mentions these same infractions

Dear Mrs*** ***,
Thank you for stopping by the office July 28, and discussing your concerns about your unit with *** and I
We apologize for any details that were not taken care of upon your move in, and we look forward to being able to correct the remaining items that have yet
to be addressed
We appreciate your patience in this process as we have been transitioning maintenance staff over the last few weeks, but again we look forward to correcting the maintenance issues in your apartment
If there is anything you need, always feel free to contact *** or I at the office or by email
Thank you
Oasis at Waipahu Management

[redacted] 
[redacted]Hi [redacted],This issue is being handled by our legal counsel.Thank you,Jodie [redacted]

Initial Business Response /* (1000, 5, 2014/06/04) */
Dear Ms. [redacted],
Thank you for stopping by the office June 2nd and discussing your concerns about the property with our on-site manager. As you may know, we have recently taken over the management of the property and are glad to...

get feedback from residents on how the property can be improved.
As we discussed, Oasis at Waipahu will continue to clean dumpsters/trash areas each and every day. As you know, residents have been leaving trash by the side of the dumpsters instead of opening the lid and throwing it in. We, as a staff, are doing what we can to find out who is doing this so that we can address the situation further. As you stated, we have sent letters out to each resident advising that if they commit such acts and are caught they will be fined accordingly. Again, any trash that is left out is cleaned by our staff first thing in the morning. If you have any information as to the identity of the persons responsible, please let us know.
Regarding after-hours noise, we have several staff members that reside on-site and the consensus from them is that there does not seem to be a wide-spread noise problem. That is not to say that occasional problems do not arise, as they would in any community. When such events occur it would be extremely helpful if you could contact the police. The police are there to assist with any after-hours issues, but they need to be notified that something is going on in order to show up. Please be assured that we do take noise issues seriously and will investigate and take appropriate enforcement action when infractions can be substantiated.
As for your work order that was delayed, I apologize for the wait. We do the best we can to accommodate all work order requests as quickly as possible. As you can imagine, on a property this size it is difficult, even with a skilled staff, to get to every work order as quickly as we would like. Work order response can depend on amount of work orders coming in, order of placing the work order, and severity of the work required. For example, a flood will take priority over loose door handle. In the future, if you believe a work request is not receiving a satisfactory response, please let us know so that we can give you an update at that time and, if possible, expedite your request.
Regarding pests, Hawaii provides a good environment for many forms of household pests. Fortunately, no pests have been reported in your apartment. We cannot speak for the shelter located behind Oasis at Waipahu, but we have contracted with a pest control operator that comes twice a week to treat the grounds and units that are experiencing issues. The "traps" you refer to on the property are bait stations that help to keep any issues under control and help to keep apartments free of pests.
Regarding your request to terminate your rental agreement, we are willing to do so under our standard early-termination process. If you would like to discuss that further, please let me know. Otherwise, we will continue to meet our obligations under the rental agreement and trust that you will too.
If you have any further concerns, I would appreciate your directing them directly to us. We do not have any objection to your making complaints to the Revdex.com or to expressing honest criticism about our property. However, if you express your concerns to us we will know the issues without delay and can take steps to solve the problems quickly.
If you have any questions or concerns please feel free to stop by the office.
Thank you very much
Initial Consumer Rebuttal /* (3000, 7, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An occasional noise problem is not an issue. This is a every weekend problem, some weekends, noisier than others. This depends if it several individuals or only a few. Many times , there are 4 different sets of people having these parties, but one in particular always seems to be the noisiest. I have no idea what the remainder of the Oasis experiences.. Your letters were given out several weeks ago, but nothing enforced, only threats. You commented the Oasis workers clean up the trash, thrown on the ground, every morning. This is not a true statement, even since our talk June 2,2014. They are out there several mornings a week, but not every morning. Besides, if they do clean it, it isn't a hot half hour until trash has once again been placed on the ground. So basically, on any day there is trash on the outside of these containers at least 20 hours out of 24. I signed your lease after reading about the fines that would be issued if your rules weren't followed. I felt, if you had these kind of rules, it should be a clean, ONLY AN OCCASIONAL problem would arise. Boy is that a joke. So I live between a homeless shelter that probably has roaches and rats. In the parkiing lot,almost directly in front of me, I have trash and garbage , on the ground
The excuse used for fixing the closet door, is just that, an excuse,poor one, I must say. Not only was it requested three times, it was listed once as fixed, when nobody had even been here. Strangely enough,once Oasis received the complaint from Revdex.com, a worker showed up to fix the door. Coincidental, I think not. If contacting the office 3 times to get the situation fixed isn't 't enough, what else would you want. IYou mentioned meeting your obligations. When and if you ever stop the dog feces left unattended, dogs running loose, trash being dumped on the ground and load partiesl, lasting till the wee hours of the morning, you will have met your obligations. I don't see that happening, since on-line ratings from 2012, mentions these same infractions.