Dear R***,I"m so sorry you missed today's class, however, the instructor was there, at [redacted] 's, from am to 1:30pm todayI will send a message to your instructor so we can get you into another class as soon as possibleYou may also reach me directly at 864-***-***I'll be happy to get your into the next available class or schedule a private one for youSincerely,R [redacted] B***Director fo Education864-233-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Here is a copy of the emails I have sentI have contacted the company multiple times, the only reason I do not have all of the emails is because I have been emailing them directly from the website under the contact informationBut I do have the original email I sent right after the class and I have one that I sent in July of last year! CPR cardClick to teach Gmail this conversation is important[redacted] > 5/20/14to Info Hi! I took the BLS renewal course today, our instructor told us to email him if we needed a copy of our card immediatelyI would like to get a copy of my card asap, I am starting a new job next week and they require a copy of itThank you so much! [redacted] 864- [redacted] CPR cardClick to teach Gmail this conversation is important[redacted] > 7/18/14to info I took a CPR for healthcare providers class on May 20,I have yet to receive my card in the mailIf you could please mail it to me ASAP as my employer requires it for me to continue to workThank you for your time [redacted] Phone:864- [redacted] Address: [redacted] Road [redacted] , SC Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, V [redacted] G***
K***, Update: We still have not received the cards I sent an email this week requesting a tracking number with no response I just left a voicemail for R [redacted] B [redacted] on the number she gave in the Revdex.com responseD [redacted] P***
Thank you for your inquiryA new card was requested last week, and has been issued, it was mailed to the address you providedPlease be advised this shipment can take up to business days depending on the USPSIf you hace any additional questions pleae don't hesitate to ask or email us at [redacted] ATTN: [redacted] Thank you for your patience.R [redacted] B***Director of EducationGreenville CPR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Hello, I am looking for a refund of my money and not another class because, I attended my scheduled class date of February 20, and the instructor was not thereI called and a man answered and told me that they had rescheduled the class because the instructor was out sick and he was out of town so he told me I would receive further instructions through email because I needed to renew my license before the end of the month I went back the following Tuesday because I was still basing off the websites calendar for classes as well as not hearing back from anyone and again nobody was there I called countless times and nobody answered nor has answered my voicemails/emails I have gone through another facility that provided me with my service so I really just need my money refunded.Regards, R [redacted] G [redacted]
***,I am very sorry that her email correspondence was not received by our office, but it has been more than a year since she experienced this problemI have gone ahead and reprinted and mailed her card without a reprint charge and I do apologize but it is not our policy to issue free class credits under any circumstances. Again, I apologize for any inconvenience, but we consider this matter closed.Thank you,*** ***
In regards to Ms *** request for a free credit towards her next class, I searched our VM records and emails but the only contact I have from Ms*** indicating she didn't recieve a card is from May 7th of this yearOur policy on lost cards is that students must notify us within a reasonable
amount of time for a replacement or they are charged a reprint feeSo, as a courtesy I'll be mailing a reprinted card for Ms*** tomorrow, but I will not be issuing a credit for a free class as I have no records she made any attempt to contact us prior to May 7th of this year
*** *** was apparently contacting us under a different name than what we had on file for her so that caused some confusion*** did speak to Ms*** a few days ago and cleared that up, he has already printed a new card and mailed it she may already have it
Thank you for your inquiry. It can take up to 30 days to receive your cards after your training. After pulling up your records, it appears your cards have been issued and should arrive by USPS anyday now. Please allow a few days and if still does not arrive you may call our office or reach me...
directly at 864-[redacted]. Thank you,R[redacted] B[redacted]Owner / Director of EducationGreenville [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
V[redacted] G[redacted]
Dear R[redacted],I"m so sorry you missed today's class, however, the instructor was there, at [redacted]'s, from 10 am to 1:30pm today. I will send a message to your instructor so we can get you into another class as soon as possible. You may also reach me directly at 864-[redacted]. I'll be happy to get your...
into the next available class or schedule a private one for you. Sincerely,R[redacted] B[redacted]Director fo Education864-233-3333
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Here is a copy of the emails I have sent. I have contacted the company multiple times, the only reason I do not have all of the emails is because I have been emailing them directly from the website under the contact information. But I do have the original email I sent right after the class and I have one that I sent in July of last year! CPR cardClick to teach Gmail this conversation is important.[redacted]> 5/20/14to Info Hi! I took the BLS renewal course today, our instructor told us to email him if we needed a copy of our card immediately. I would like to get a copy of my card asap, I am starting a new job next week and they require a copy of it. Thank you so much![redacted]864-[redacted]CPR cardClick to teach Gmail this conversation is important.[redacted]> 7/18/14to info I took a CPR for healthcare providers class on May 20,2014. I have yet to receive my card in the mail. If you could please mail it to me ASAP as my employer requires it for me to continue to work. Thank you for your time[redacted]Phone:864-[redacted]Address: [redacted] Road[redacted], SC 29302
Regards,
[redacted]
Thank you for your inquiry. A new card was requested last week, and has been issued, it was mailed to the address you provided. Please be advised this shipment can take up to 5 business days depending on the USPS. If you hace any additional questions pleae don't hesitate to ask or email us at...
[redacted] ATTN: [redacted] Thank you for your patience.R[redacted] B[redacted]Director of EducationGreenville CPR
K[redacted], Update: We still have not received the cards. I sent an email this week requesting a tracking number with no response. I just left a voicemail for R[redacted] on the number she gave in the Revdex.com response. D[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Hello, I am looking for a refund of my money and not another class because, I attended my scheduled class date of February 20, 2018 and the instructor was not there. I called and a man answered and told me that they had rescheduled the class because the instructor was out sick and he was out of town so he told me I would receive further instructions through email because I needed to renew my license before the end of the month. I went back the following Tuesday because I was still basing off the websites calendar for classes as well as not hearing back from anyone and again nobody was there I called countless times and nobody answered nor has answered my voicemails/emails. I have gone through another facility that provided me with my service so I really just need my money refunded.Regards,
R[redacted]
Dear R***,I"m so sorry you missed today's class, however, the instructor was there, at [redacted] 's, from am to 1:30pm todayI will send a message to your instructor so we can get you into another class as soon as possibleYou may also reach me directly at 864-***-***I'll be happy to get your into the next available class or schedule a private one for youSincerely,R [redacted] B***Director fo Education864-233-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Here is a copy of the emails I have sentI have contacted the company multiple times, the only reason I do not have all of the emails is because I have been emailing them directly from the website under the contact informationBut I do have the original email I sent right after the class and I have one that I sent in July of last year! CPR cardClick to teach Gmail this conversation is important[redacted] > 5/20/14to Info Hi! I took the BLS renewal course today, our instructor told us to email him if we needed a copy of our card immediatelyI would like to get a copy of my card asap, I am starting a new job next week and they require a copy of itThank you so much! [redacted] 864- [redacted] CPR cardClick to teach Gmail this conversation is important[redacted] > 7/18/14to info I took a CPR for healthcare providers class on May 20,I have yet to receive my card in the mailIf you could please mail it to me ASAP as my employer requires it for me to continue to workThank you for your time [redacted] Phone:864- [redacted] Address: [redacted] Road [redacted] , SC Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, V [redacted] G***
K***, Update: We still have not received the cards I sent an email this week requesting a tracking number with no response I just left a voicemail for R [redacted] B [redacted] on the number she gave in the Revdex.com responseD [redacted] P***
Thank you for your inquiryA new card was requested last week, and has been issued, it was mailed to the address you providedPlease be advised this shipment can take up to business days depending on the USPSIf you hace any additional questions pleae don't hesitate to ask or email us at [redacted] ATTN: [redacted] Thank you for your patience.R [redacted] B***Director of EducationGreenville CPR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Hello, I am looking for a refund of my money and not another class because, I attended my scheduled class date of February 20, and the instructor was not thereI called and a man answered and told me that they had rescheduled the class because the instructor was out sick and he was out of town so he told me I would receive further instructions through email because I needed to renew my license before the end of the month I went back the following Tuesday because I was still basing off the websites calendar for classes as well as not hearing back from anyone and again nobody was there I called countless times and nobody answered nor has answered my voicemails/emails I have gone through another facility that provided me with my service so I really just need my money refunded.Regards, R [redacted] G [redacted]
***,I am very sorry that her email correspondence was not received by our office, but it has been more than a year since she experienced this problemI have gone ahead and reprinted and mailed her card without a reprint charge and I do apologize but it is not our policy to issue free class credits under any circumstances. Again, I apologize for any inconvenience, but we consider this matter closed.Thank you,*** ***
In regards to Ms *** request for a free credit towards her next class, I searched our VM records and emails but the only contact I have from Ms*** indicating she didn't recieve a card is from May 7th of this yearOur policy on lost cards is that students must notify us within a reasonable
amount of time for a replacement or they are charged a reprint feeSo, as a courtesy I'll be mailing a reprinted card for Ms*** tomorrow, but I will not be issuing a credit for a free class as I have no records she made any attempt to contact us prior to May 7th of this year
I just received an email with a copy of my CPR card but no hardcore has been sent in the mail yet. Thanks so much for trying to help
*** *** was apparently contacting us under a different name than what we had on file for her so that caused some confusion*** did speak to Ms*** a few days ago and cleared that up, he has already printed a new card and mailed it she may already have it
Thank you for your inquiry. It can take up to 30 days to receive your cards after your training. After pulling up your records, it appears your cards have been issued and should arrive by USPS anyday now. Please allow a few days and if still does not arrive you may call our office or reach me...
directly at 864-[redacted]. Thank you,R[redacted] B[redacted]Owner / Director of EducationGreenville [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
V[redacted] G[redacted]
Dear R[redacted],I"m so sorry you missed today's class, however, the instructor was there, at [redacted]'s, from 10 am to 1:30pm today. I will send a message to your instructor so we can get you into another class as soon as possible. You may also reach me directly at 864-[redacted]. I'll be happy to get your...
into the next available class or schedule a private one for you. Sincerely,R[redacted] B[redacted]Director fo Education864-233-3333
This is the information I used to schedule the service. The phone number for the company is 864-[redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Here is a copy of the emails I have sent. I have contacted the company multiple times, the only reason I do not have all of the emails is because I have been emailing them directly from the website under the contact information. But I do have the original email I sent right after the class and I have one that I sent in July of last year! CPR cardClick to teach Gmail this conversation is important.[redacted]> 5/20/14to Info Hi! I took the BLS renewal course today, our instructor told us to email him if we needed a copy of our card immediately. I would like to get a copy of my card asap, I am starting a new job next week and they require a copy of it. Thank you so much![redacted]864-[redacted]CPR cardClick to teach Gmail this conversation is important.[redacted]> 7/18/14to info I took a CPR for healthcare providers class on May 20,2014. I have yet to receive my card in the mail. If you could please mail it to me ASAP as my employer requires it for me to continue to work. Thank you for your time[redacted]Phone:864-[redacted]Address: [redacted] Road[redacted], SC 29302
Regards,
[redacted]
Thank you for your inquiry. A new card was requested last week, and has been issued, it was mailed to the address you provided. Please be advised this shipment can take up to 5 business days depending on the USPS. If you hace any additional questions pleae don't hesitate to ask or email us at...
[redacted] ATTN: [redacted] Thank you for your patience.R[redacted] B[redacted]Director of EducationGreenville CPR
the customer has been called and has an apt for 8/8/2017
K[redacted], Update: We still have not received the cards. I sent an email this week requesting a tracking number with no response. I just left a voicemail for R[redacted] on the number she gave in the Revdex.com response. D[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Hello, I am looking for a refund of my money and not another class because, I attended my scheduled class date of February 20, 2018 and the instructor was not there. I called and a man answered and told me that they had rescheduled the class because the instructor was out sick and he was out of town so he told me I would receive further instructions through email because I needed to renew my license before the end of the month. I went back the following Tuesday because I was still basing off the websites calendar for classes as well as not hearing back from anyone and again nobody was there I called countless times and nobody answered nor has answered my voicemails/emails. I have gone through another facility that provided me with my service so I really just need my money refunded.Regards,
R[redacted]