Oasis Construction Inc.

Complaint: ***
I am rejecting this response because: *** *** is lying and spinning his alternate reality in his response. The roof on my sunroom is completely unfinished. This represents 1/of my total roof, and was to be completed per our original contract. He neglects to mention that I left him a detailed phone message on Monday, June 12th, asking where we stood on the rest of the roof, my cable line and the rest of the job. He did not call me back. I gave him hours to respond; when he didn't call me, I was done with his lies and procrastination. After my wife called him on the 13th, he finally realized we were fed up. At the meeting with *** and ***, we clearly stated that we wanted our cable hooked back up within hours which still has not happened. As for being yelled and cussed at in our driveway, that indeed did happen. This is because I told him firmly and clearly told him seven times to get off my property, or I would call the police. He just stood there for another five or six minutes, staring at me and trying to talk his way back into the job. I should not have to tell anyone to get off my property seven times. He appeared to leave walked towards his car - and then came back to my door again. He was trespassing and threatening me.I am really done dealing with this issue. Anyone choosing to work with this company will form their own opinion. But I feel I've done my duty in sharing my experience
Sincerely,
James Hanley

In response to Mr & Mrs [redacted] my version of the story is greatly different. I was informed of their visit to my office and the meeting they had with [redacted] and Bruce and within one hour of that meeting I was on the property doing my own damage assessment to see why my salesman was attempting...

to supplement this claim. I spent nearly one hour on the property after leaving a voice mail to the [redacted]s because I was also informed from [redacted] that they were not at the point of firing us yet and I knew that meant I was welcome to check out the claim differences as the owner. They called me back that same evening and we had a lengthy discussion about what Mrs. [redacted] expected from me in order to be satisfaction. I was told that she expected me to have their claim completely done by the end of June and since it was only 1 week into June at that [redacted]e I knew I could easily make this happen. In fairness to my salesman who was handling this claim I want to make it clear that while I agree with the fact that he should have done more homework in repsonding to the calls for updates, he was not lying when he said our claims team was handling this as I myself met with [redacted] and sent this claim as a task through our storm system called Acculynx to [redacted] who handles writing these es[redacted]ates based off our quantities and scope notes. [redacted] for some reason never receieved the task and [redacted] failed in following up by calling [redacted] instead of just saying we were on it. I completely understood the frustration of the [redacted] family as I myself would be upset and instead of wasting my [redacted]e explaining where [redacted] made his mistake I was handling this myselft from that point on and I assured the [redacted]s I would have it completed by the end of June. Then a week later after I was assured that I had till the end of June we were fired and all sorts of bad reviews were sent against my company and this was done on the very day I had my revised Xac[redacted]ate estiamte 100% completed and was going to meet the [redacted]s to pick out a siding color. I showed up to their door to speak to them and to finally meet them and simply expain that I had just spent the last 7 days making all my revisions and putting together every order sheet and was ready to have the claim done within one more week and all I needed was a siding color selected as I was going to offer the two sides of siding that were not damaged at $200 per square instead of the standard $400 per square for siding and house wrap. In my mind I went to their house thinking they would talk to me and let me inform them that I had been working non stop on this since the prior week when I was first notified of their disatisfaction of [redacted].  I can say that never in my 21 years of owning this company was I talked to like I was from [redacted] when he answered the door and immediately started screaming at me cussing me out and telling me to [redacted] off his property. I tried to get him to talk to me but he continued to tell me what a bunch of liars we were and to get off his "F'N" property immediately. He said he put bad reviews on Revdex.com, facebook and was planning on bringning a sign to my office and sitting out front to let our city know what a bunch of crooks we were and that we damaged his satellite dish and failed to take care of it. I went to my truck shaking out of disbelief of what just transpired and I decided to at least do the right thing so I went back to the door with a $100 dollar bill to pay for the satellit that needed installed and he refused the money and continued cursing at me. At the same [redacted]e another man in the house was screaming "[redacted] [redacted] of here and leave our peroperty now" while moving towards the screen door. Mr [redacted] told him to go in the other room and at that point I felt like I was in danger so I simply left the property. While I understand the frustration on their part I also feel they should have talked to me like a normal human being and I guarantee that if they had talked to me their claim would already be finished and I wouldnt be responding to this email now. Oasis never lied to the [redacted]s and I have all the proof of this in my computer down to the day and [redacted]e this was tasked to our supplement team. I also have the revised es[redacted]ate with a date on it. Why were we hesitant to start the repairs? Because their insurance company wrote the worst scope of work I have seen all year in the 350 claims that I have handled. Their es[redacted]ate was barely over $10,000 for $25,000 worth of work and had the [redacted]s given me the [redacted]e I was promised and not cut me short by 17 days, I would have gotten every item on my es[redacted]ate approved and replaced within the promised [redacted]e frame. If anyone in this matter lied it was the home owner and not my company. The roof was 100% completed and we had already paid the contractor in full and we paid him more than we receieved because we had to replace the roof prior to aproval from the insurance for the differences so as it sits right now we lost money while dealing with these complaints for a rookie salesman who simply failed to follow up by making the right phone call, but instead said what he and I both thought to be true. There are not shingles on the roof that Mrs. [redacted] is referring to as it is a separate roof that my es[redacted]ate from my sub contractor was over $5,400 to replace while the insurance company allowed around $800 because their measurements were so off. Oasis did nothing wrong in this matter and I personally know that for a fact as I was involved from the moment my salesman was fired. I was the one lied to and I hope Mrs. [redacted] doesnt deny stating that she would give me untill the end of the month. I offered to pay for the satellite even after being fired but was told to leave the  property, so I did.  Thank you, [redacted]