Oasis Dental

>>>> Dear [redacted] ***,>>>> [redacted] was treated by my associate, Dr Stephanie S***>> [redacted] received a comprehensive exam and she expressed interest in dental cosmetic DrS [redacted] sat with [redacted] and gave her several options; bleaching her teeth, multiple cosmetic veneers and [redacted] to straighten her teeth Procedures were explained in depth and the pros and cons of each option were givenDr S [redacted] also spent a number of phone calls with [redacted] to answer questions and explain the procedures and their pros and cons.>> [redacted] was very enthusiastic about moving forward with her cosmetic case She had decided to go forward with cosmetic veneers In taking on cosmetic cases, much time and effort is spent on getting it right Before the veneers are done, a mock up of the veneers is created for the patient and the dentist to approve Records were taken, impressions and models made for this mock up The mock up was made by an outside lab (we have this mock up for your inspection) and expense to the practice was incurred.>> Then [redacted] decided to change her mind and instead of veneers, she opted for [redacted] , to move and straighten her teeth She was approved and she signed an agreement for [redacted] financingThe agreement was satisfactory to us and we proceeded to take impressions and photographs and sent her case out to [redacted] to create the instruments to move and straighten her teeth We also spent time creating the treatment plan for the entire orthodontic case and plotted out how the teeth were to move and end up When she contracted for [redacted] , we decided, as a courtesy to [redacted] ***, to waive the dollar fee for the cosmetic veneers mock up.>> Then she changed her mind again, and wanted to get out of the [redacted] agreement where she was making monthly payments She wanted to make monthly payments to us instead, and we respectfully declined; we already had a satisfactory agreement and did not wish to take on the additional role and the financial risk of a banker or a finance company.>> [redacted] got upset with us because we did not want to change the agreement midstream..an agreement she gladly signed on her own volition and that same agreement where we incurred expenses and spent many hours of professional time creating mock ups and [redacted] instruments to move and reposition her teeth.>> So, [redacted] retaliated by giving us a one star review on two online sites.> She withdrew from treatment and began with another orthodontist for [redacted] I transferred her orthodontic records to her new provider.> She got her money back from [redacted] and in so doing, defrauded us and defamed us all because she wanted to get out of a valid legal contract that she signed with [redacted] I am stuck with dollars in lab bills and uncompensated time and effort The entire fee for her services is dollars of which is all unpaid.>> We did everything in our power to make sure she was in informed consumer before we started any treatment and made every effort to help her through the decision making process.>> Respectfully,> Eric S [redacted] DMD> Oasis Dental LLC>> inchangiRecords were taken by DrS [redacted] for a diagnostic wax up in order for the patient to see the results before the veneers were made That charge was dollars [redacted] decided not to have cosmetic veneers placed and instead, records were taken by DrS [redacted] for [redacted] .>>>> At that time, we decided to waive the fee for the cosmetic veneer wax up because she had paid for the [redacted] case by signing a [redacted] contract and agreeing to go ahead with the [redacted] case.>>>> We spent the time and money to create a treatment plan and have the aligners made for [redacted] ***..the lab fee for those aligners was dollars.>>>> In between, [redacted] wanted to get out of her contract with [redacted] , where she would be making monthly payments Instead she wanted us to be the bank and make monthly payments to us We declined, we already had a satisfactory agreement.>> She got upset because we did not wish to change the deal midstream..a deal that she had signed and agreed to and under which we started and completed all the aligners and incurred expense on her behalf.>>>> She decided to change providers and she was the one who created the problem in the first place.>>>> We did not reimburse funds due to the time and expense she has put us through...>>>> Consequently, [redacted] did extract and refund her the money..and we are still trying to get some of the money back to compensate us for the expenses.>>>> Thank you>> Eric S [redacted] DMD>> Sent from my ***Please see attached:Evidence.Her [redacted] instruments custom made for her.Eric S [redacted] , DMD

>>>> Dear [redacted],>>>> [redacted] was treated by my associate, Dr Stephanie S[redacted]>> [redacted] received a comprehensive exam and she expressed interest in dental cosmetic.  Dr. S[redacted] sat with [redacted] and gave her several options; bleaching her teeth, multiple...

cosmetic veneers and [redacted] to straighten her teeth.   Procedures were explained in depth and the pros and cons of each option were given. Dr S[redacted] also spent a number of phone calls with [redacted] to answer questions and explain the procedures and their pros and cons.>> [redacted] was very enthusiastic about moving forward with her cosmetic case.  She had decided to go forward with cosmetic veneers.  In taking on cosmetic cases, much time and effort is spent on getting it right.  Before the veneers are done, a mock up of the veneers is created for the patient and the dentist to approve.  Records were taken, impressions and models made for this mock up.  The mock up was made by an outside lab (we have this mock up for your inspection) and expense to the practice was incurred.>> Then [redacted] decided to change her mind and instead of veneers, she opted for [redacted], to move and straighten her teeth.  She was approved and she signed an agreement for [redacted] financing. The agreement was satisfactory  to us and we proceeded to take impressions and photographs and sent her case out to [redacted] to create the instruments to move and straighten her teeth.  We also spent time creating the treatment plan for the entire orthodontic case and plotted out how the teeth were to move and end up.  When she contracted for [redacted], we decided, as a courtesy to [redacted], to waive the 1100 dollar fee for the cosmetic veneers mock up.>> Then she changed her mind again, and wanted to get out of the [redacted] agreement where she was making monthly payments.  She wanted to make monthly payments to us instead, and we respectfully declined;  we already had a satisfactory agreement and did not wish to take on the additional role and the financial risk of a banker or a finance company.>> [redacted] got upset with us because we did not want to change the agreement midstream..an agreement she gladly signed on her own volition and that same agreement where we incurred expenses and spent many hours of professional  time creating mock ups and [redacted] instruments to move and reposition her teeth.>> So, [redacted] retaliated by giving us a one star review on two online sites.> She withdrew from treatment and began with another orthodontist for [redacted].  I transferred her orthodontic records to her new provider.> She got her money back from [redacted] and in so doing, defrauded us and defamed us all because she wanted to get out of a valid legal contract that she signed with [redacted].  I am stuck with 2000 dollars in lab bills and uncompensated time and effort.  The entire fee for her services is 4100 dollars of which is all unpaid.>> We did everything in our power to make sure she was in informed consumer before we started any treatment and made every effort to help her through the decision making process.>> Respectfully,> Eric S[redacted] DMD> Oasis Dental LLC>> inchangiRecords were taken by Dr. S[redacted] for a diagnostic wax up in order for the patient to see the results before the veneers were made.  That charge was 1100 dollars.  [redacted] decided not to have cosmetic veneers placed and instead, records were taken by Dr. S[redacted] for [redacted].>>>> At that time, we decided to waive the fee for the cosmetic veneer wax up because she had paid for the [redacted] case by signing a [redacted]  contract and agreeing to go ahead with the [redacted] case.>>>> We spent the time and money to create a treatment plan and have the aligners made for [redacted]..the lab fee for those aligners was 1730 dollars.>>>> In between, [redacted] wanted to get out of her contract with [redacted], where she would be making monthly payments.  Instead she wanted us to be the bank and make monthly payments to us.  We declined, we already had a satisfactory agreement.>> She got upset because we did not wish to change the deal midstream..a deal that she had signed and agreed to and under which we started and completed all the aligners and incurred expense on her behalf.>>>> She decided to change providers and she was the one who created the problem in the first place.>>>> We did not reimburse funds due to the time and expense she has put us through...>>>> Consequently, [redacted] did extract and refund her the money..and we are still trying to get some of the money back to compensate us for the expenses.>>>> Thank you>> Eric S[redacted] DMD>> Sent from my [redacted]Please see attached:Evidence.Her [redacted] instruments custom made for her.Eric S[redacted], DMD

Review: I received services from Oasis Dental in 2006, 2007, 2008, and 2009. At the time the services were rendered I was told I did not owe anything for the services, and they were completely covered my my dental insurance. In May 2012, I contacted Oasis Dental to schedule an appointment, and I was told that I could not schedule an appointment until I settled the $400 unpaid bill. I explained to the lady that I had never received a bill from Oasis dental, I did not know of any outstanding charges, and at the time of service I was told I did not owe anything. I also explained to her that in January 2010, I filed for and was granted a bankruptcy and if I was properly informed about this bill it would have been discharged in my bankruptcy.The women explained to me that they had some billing issues and I needed to pay the bill and I should receive a bill in the mill any day. I never received a bill for the charges until yesterday, March 26, 2013. I contacted Oasis dental today Mach 27, 2013 about the bill I received and expressed my concern about the incorrect information Oasis Dental billing gave me at the time of service, my concern that it took 4 years and in some cases as long as 7 years, to send a bill to a patient for services they received from their practice, and to inform them that most of these charges if not all have surpassed the statue of limitations for collection in [redacted] of 4 years.Desired Settlement: I would like the charges discharged and collection activities to ceased. It is not good practice to try and hound someone fro a bill that they were initially told they did not have by the person in charge of billing at the time of service. It does not sit well with me that a business can be allowed to negatively affect a persons credit for a bill that they did not know that they had because they were not properly informed about the business until 4 years plus after services were rendered. It is not a patients fault that an employee screwed up, and it should not be the patients duty to remedy the issue that was not caused by the patient, especially after such a long period of time.