[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I consider this complaint resolved Please note that I researched this company online, and read multiple complaints about OASISI was put out by having to go through the motions to complain If more consumers would go the motion to formalize their complaints, annoying marketing would lessenIt would completely subside if all complainants should be paid for the inconvenience imposed by THESE BRASH CALLERS Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] ***Sent: Tuesday, February 16, 4:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Good afternoon Ms [redacted] I received the response to my complaintThank you I have noticed that the refund will not be in full, in other words, am I not supposed to receive the $charges for the month of November and $for the month of December from Oasis Energy since they did not sent the Contract from the biggining of my conversation with them_ I noticedthat the refund will be $only Please explain At the present time, I am overseas in South America Please I will not have Access to the internet until the February 23, 2016, is that ok! Thank you [redacted] ***
To whom it may concern: 0in 0pt"> This isn’t acceptable: Our company has a zero tolerance for this type of activityWe are no longer doing business with the third party marketing company who enrolled this customer This should not have happened: During the sales training process this issue is specifically addressed and the sales reps are trained to not solicit elderly or impaired consumers The energy plan the customer signed up for was a standard fixed rate product, but the combination of unusually high season usage and the fact that the customer was no longer eligible for budget billing, combined to make this plan not a good fit for this particular customer Our management team has personally reached out to the customer’s daughter by phone and resolved the issue Please do not hesitate to contact me if you should have any questions or concerns regarding this matter Regards, O.EResolution Specialist
To whom it may concern: Our company makes every effort to ensure that all representatives are presenting our services correctly face="Arial"> Our records show that on 04/15/2013, [redacted] ***’s account was enrolled in our Immediate Savings program for the opportunity to receive an immediate savings of up to 8% off of [redacted] 's rate for the first two billing cycles and a new variable rate thereafter for the next twenty-four monthsPlease also note that [redacted] indicated that she understood that our company is not an affiliate of [redacted] , and specified that she was authorized to make changes to the accountAttached is a copy of the Terms of Service along with the Third Party Verification for your review Once our company receives the enrollment accept transaction from [redacted] , a Welcome Letter, which includes the customer’s disclosure statement, and Terms of Service document is immediately mailed to the customerOur records show that these documents were mailed to the customer on 04/22/It’s our understanding that [redacted] also sends every customer a letter notifying them of the change of supplier and the effective date of the change Customers are also advised to contact [redacted] if they did not agree to change suppliers or wish to cancel the enrollment On 01/28/2015, [redacted] contacted our company requesting to cancel her account indicating that she believed the account was enrolled without consentThe agent proceeded with the call and played the Third Party Verification for [redacted] to hear [redacted] became upset stating that was not her on the recording and requested to have her account cancelledWe then submitted a cancellation for [redacted] ***’s accountHer account is scheduled to resume with [redacted] on 02/12/2015, as determined by [redacted] We apologize for any misunderstanding that may have occurred, but believe that this was a valid enrollment The customer is responsible for the consumption charges billed by our company, as we supplied energy to [redacted] ***’s premise for months without objection or dispute prior to 01/28/We’d also like to confirm that the early termination fee has been waived Please do not hesitate to contact me if you should have any questions regarding this matter Regards, O.E Resolution Specialist
Whom This May Concern: This is Oasis Energy’s (“Oasis”) response to Revdex.com Complaint No [redacted] Thank you for bringing [redacted] ’s concern to our attention and for allowing us to address it [redacted] has filed a complaint because she was charged a monthly fee of $and was advised that the fees would be waived but says the charge still appears on her bill from 8/11/16-9/12/Ms [redacted] also states that she found a lower rate prior to the Oasis service cancelling and prior to the service switchingShe feels this is advertising as well as price gouging Investigative Results: · On 6/24/2016, Oasis generated and emailed the Contract Expiration notice to [redacted] · On 8/8/2016, [redacted] contacted Oasis to verify that an Early Termination Fee would not be assessed as she stated that she would be switching soon · On 8/10/2016, Oasis received an inbound termination request from the utility with an effective date of 9/14/ · On 8/13/2016, Due to no response from the customer the Oasis service defaulted to a variable month to month rate per the terms agreed upon · On 9/14/2016, the Oasis service terminated · On 9/19/2016, Oasis received Revdex.com Complaint No [redacted] Outcome: Oasis would like to apologize for any inconvenience that the customer may have experiencedTo re confirm, Ms [redacted] states that Oasis price gouged her prior to the service switching to another supplier, however, please be advised that Oasis proactively sent Ms [redacted] a Contract Expiration Notice on 6/24/in an effort to avoid any price increase as the notice instructs the customer to contact us directly at 1-800-324-for a low fixed rate along with the option of renewing online at www.oasisenergy.comThe notice also states that if the customer does not renew that the service will automatically switch to a variable rate plan once the contract expires As it stands, the Oasis service terminated 9/14/Please note that the termination date is solely determined by the utility and not by OasisLastly, as an act of good faith Oasis will adjust the $Monthly Fee that the customer was assessed for the billing cycle of 8/11/2016-9/12/Please allow 1-billing cycles for completionUnfortunately, [redacted] ’s account does not warrant any additional credits or adjustmentsThe customer will be responsible for the billing as it is for the household’s consumption Please let me know if you have any further questions or concerns Best regards, April ***
To whom it may concern: This is Oasis Energy's formal response to the above mentioned complaint We’d like to thank [redacted] for communicating her experience with our sales agent to usPlease allow us to begin by assuring you and the customer that we take these types of complaints very seriouslyOasis Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a truthful and professional mannerWe spend time training our agents and expect that they maintain professionalism at all times The customer’s concerns have been communicated to our sales group so that any additional training and/or coaching could be conducted Oasis Energy has placed the customer on our internal Do Not Contact list to ensure that she is not contacted in the future Based on the phone number provided, we have also confirmed that an enrollment has not been processed for the account belonging to [redacted] Oasis Energy sincerely apologizes for any misunderstanding that may have occurred A $gift card has been sent to the customer for the inconvenience that she has experienced Please do not hesitate to contact me if you should have any questions or concerns regarding this matter Best regards, [redacted] Oasis Energy Customer Support [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From the previous response it was not clear (1) at what rate the charges from 10/1/16-10/6/would be "re-rated" at, and (2) whether it was deemed that a credit was dueAs of now (10/17/16), I have not received any check from Oasis Regards, [redacted]
To whom it may concern: We strive to provide a positive experience for all of our customers Our records show that a valid enrollment was received for [redacted] **’s electric account on 03/13/2015, via an online enrollment for a month termAttached is the Terms of Service for your review According to our records, [redacted] **’s contract expiration notices were sent to the customer on 04/28/2015, and 05/13/indicating that his contract would expire on 06/12/along with renewal optionsThe notification explained that if service was not renewed the service will be switched to a variable rate planBecause the customer did not renew his contract, he was billed at the market variable ratePlease find a copy of the renewal notices attached for your review We do as much as possible to avoid unsatisfied customers; in this situation [redacted] **’s account was billed correctly and handled exactly according to the Terms of Service agreed to at the time of enrollment as well as after his contract endedThe customer is responsible for the consumption charges as billed Feel free to reach out to us if you have additional questions O.EResolution Specialist
To whom it may concern: 'Calibri','sans-serif Our records show that a valid enrollment for both of [redacted] ’s accounts was obtained on 05/30/for a month term as authorized by [redacted] Attached is a copy of the Third Party Verification Once our company received the enrollment accept transaction from [redacted] a Welcome Letter, which included the customer’s disclosure statement, and Terms of Service documents were immediately mailed to the customerOur records show that these documents were mailed to [redacted] on 06/06/(Attached is a copy of the Welcome Letter.) On 10/23/ [redacted] contacted our Customer Service department regarding her accountThe customer was advised that her gas service had expired and was being billed at the market variable rate, and her electric account was still under contract [redacted] was offered a fixed rate for her gas serviceThe customer declined indicating that she would continue shopping for a lower rate, and would call us back to advise how she would like to proceedAt that time [redacted] made no indication that she wished to cancel her accounts According to our records, contract expiration notices were emailed to [redacted] on 04/26/2014, and on 11/12/indicating that her contracts will expire on 06/10/2014, and 12/27/along with renewal optionsThe notification explained that if service was not renewed her service will be switched to a variable rate plan [redacted] did not renew her contract, and she was billed at the market variable ratePlease find a copy of both renewal notices also attached On 10/29/we received an inbound cancellation request for the customers gas account from the utility company [redacted] ’s gas account terminated with us on 12/01/ [redacted] contacted our Customer Service department on 02/05/to find out why her electric account was still activeIt was explained to the customer that a cancellation request was never received for her electric account During that phone call, the representative immediately submitted the cancellation as requestedThe electric account belonging to [redacted] resumed with the utility company on 02/25/2015, as determined by the utility company ( [redacted] ) We do as much as possible to avoid unsatisfied customers; in this situation [redacted] ’s accounts were billed correctly and handled exactly according to the terms of service she agreed toIf [redacted] should have any questions regarding her usage reported by [redacted] or need payment arrangements she should contact [redacted] directly to discuss her increased usage over the past few months, as [redacted] is the entity that handles the billing of her account Feel free to contact us if you have additional questions O.EResolution Specialist
To
Whom It May Concern:
This
is Oasis Energy’s response to the above referenced complaint.
Arial text-align: justify;">Oasis Energy's
records show that a valid enrollment for service with Oasis Energy was obtained
for the account belonging to *** ***, as authorized by *** *** on
0***Please note that the voice verification asks if the person agreeing
to the switch is the person authorized to enroll the account with Oasis Energy
*** *** confirmed that he was authorizedAttached is a copy of the Third
Party Verification for your review
*** *** enrolled in The
Customer Choice Program for the opportunity to receive an immediate savings of
up to 8% off of PEPCO’s rate for the first two billing cycles and a variable
rate thereafter, as disclosed in the attached Terms of Service provided to ***
***
Once Oasis Energy receives the
enrollment accept transaction from the utility company, a Welcome Letter which
includes the customer’s disclosure statement and Terms of Service document is
immediately mailed to the customerOur records show that these documents
were mailed to the customer on ***. It’s our understanding that
the utility company also sends customers a letter notifying customers of a
change of supplier and the effective date of the changeCustomers
are also advised to contact the utility company if they did not agree to be
enrolled with the ESCO or wish to cancel the enrollment.
Our records show that an
incoming transaction was received from the utility company to cancel ***’s electric accountThe electric account for *** *** resumed with PEPCO
as of *** as determined by the utility company
We sincerely apologize for any
misunderstanding that may have occurred and have agreed to waive the early
termination fee but believe that this was a valid enrollment; therefore, the
customer is responsible for the charges as billed by Oasis Energy
Please do not hesitate to
contact me if you should have any questions or concerns regarding this matter
Regards,
To whom it may concern:
This is Oasis Energy's formal response to
the above mentioned complaint
"">We’d like to thank *** *** for communicating
her experience with our sales agent to usPlease allow us to begin by assuring
you that we take these types of complaints very seriously and have addressed
this matter with all sales agents, campaign wideOasis Energy makes every
effort to ensure that all sales representatives that visit prospective
customers are conducting themselves in a truthful and professional mannerWe
spend time training our agents and expect that they maintain professionalism at
all times
Oasis Energy would like to confirm that
both representatives who were selling in the area where *** *** resides
have been removed from the field and retrained on proper selling tactics
and how to represent Oasis Energy’s products and services correctly
We
sincerely apologize for any inconvenience and frustration that the customer has
experienced and have placed *** ***’s information on our internal Do Not
Contact list to ensure that she is not contacted in the futureWe have also
confirmed that *** ***’s account was not enrolled with Oasis
Energy.
Please
do not hesitate to contact me if you should have any questions or concerns
regarding this matter
Best regards,
*** *.| Oasis Energy Issue Resolution
Specialist
Do not trust this company, The first month rate after fixed three months is almost doubledI called customer service for reason, which they said is variable rate without contractIt steals you money without shameWhere is the regulation?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Wednesday, May 13, 2:PMTo: drteamSubject: complaint #*** I had a chance to read the response from Oasis energy before my computer crashedI was not able to respond until now However I consider also that the case is closed as Oasis did not address the complaint and what it did have to say was NOT the truth or the issue They don't seen to be capable of honesty and so the real resolution I seek is a strike against there credability which I have read elsewhere that they have none which is the way it should be They cannot be stopped from doing business within the scope of the law but I can warn my friends and neighbors not to do business with them Thank for the attention that you gave to this matter***
Regards,
To whom it may concern:
We strive to provide a positive experience for all of our customers
Our records show that an enrollment for service with Oasis Energy for the account belonging to *** *** was processed on 08/18/for a month termAttached are the Terms of Service for your review
According to our records, Ms***’s contract expiration notices were sent to the customer on 09/27/2015, and on 10/27/indicating that her contract would expire on 11/26/along with renewal optionsThe notification explained that if service was not renewed her service will be switched to a variable rate planBecause Ms***did not renew her contract, she was billed at the market variable rateAttached are the renewal notification letters for your review
In an attempt to resolve her complaint amicably as a courtesy; Oasis Energy has agreed to re-rate Ms***’s usage from 11/20/2015-12/22/to the utility’s rateThe refund amount of $will be sent to the customer in the form of a check within the next 7-business days
An attempt was made to contact the customer at *** but was not able to successfully reach herA detailed voicemail was left providing direct contact information, so that any additional questions or concerns can be addressed
We apologize for any inconvenience that the customer may have experienced
Please do not hesitate to contact me if you should have any questions or concerns regarding this matter
Regards,
Angela *** | Oasis Energy Issue Resolution Specialist
Phone: 281-822-|Toll Free: 1-800-324-
To whom it may concern:
">We strive to provide a positive experience for all of our customers
Our records show that a valid enrollment was received for [redacted]'s electric account on 03/13/2015, via an online enrollment for a month termAttached is the Terms of Service for your review
According to our records, [redacted]'s contract expiration notices were sent to the customer on 04/28/2015, and 05/13/indicating that his contract would expire on 06/12/along with renewal optionsThe notification explained that if service was not renewed the service will be switched to a variable rate planBecause the customer did not renew his contract, he was billed at the market variable ratePlease find a copy of the renewal notices attached for your review
We do as much as possible to avoid unsatisfied customers; in this situation [redacted]'s account was billed correctly and handled exactly according to the Terms of Service agreed to at the time of enrollment as well as after his contract endedThe customer is responsible for the consumption charges as billed
Feel free to reach out to us if you have additional questions
O.EResolution Specialist
"TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt">To whom it may concern:
We strive to provide a positive experience for all of our customersWe value our customers and would like to resolve Ms[redacted]'s dispute amicably
Oasis Energy's records show that a valid enrollment was received for Ms[redacted]'s electric account on 07/30/Please find the Terms of Service enclosed for your review
Our records show that an incoming transaction was received from the utility company ([redacted]) on 01/06/to cancel Ms[redacted]'s accountThe customer's account terminated with Oasis Energy on 01/25/2016, as determined by the utility company ([redacted])
After further investigation it appears that the customer did not receive her contract expiration notices accordinglyAs a result, Oasis Energy has agreed to adjust the period in which the customer was billed at a variable rateThe refund amount of $will be mailed to the customer in the form of a check within 7-business days
We apologize for any inconvenience that the customer may have experienced
Please do not hesitate to contact me if you should have any questions or concerns regarding this matter
Best regards,
Angela [redacted]
Oasis Energy | Issue Resolution Specialist
Phone: 281-822-|Toll Free: 1-800-324-
To whom it may concern:
"TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt">
Our records show that a valid enrollment for [redacted]' account was obtained on or about 11/11/for the customer's account # [redacted][redacted] account was enrolled in our Immediate Savings program for the opportunity to receive an immediate savings of up to 8% off of [redacted] rate for the first two billing cycles and a new variable rate thereafter for the next twenty-four monthsUnfortunately because the enrollment took place more than years ago, the Third Party Verification is no longer availableIt was on file for the minimum time required
Once our company receives the enrollment accept transaction from [redacted]a Welcome Letter, which includes the customer's Terms of Service Document is immediately mailed to the customer. Our records show that these documents were mailed to the customer on 11/16/It's our understanding that [redacted]also sends every customer a letter notifying them of the change of supplier and the effective date of the change. Customers are also advised to contact [redacted]if they did not agree to be enrolled with the [redacted] or wish to cancel the enrollment. Attached is a copy of the welcome letter
According to our records [redacted] contacted us on 05/01/to discuss her rateAt that time the customer was advised that her usage had increased and her account was on a variable rate[redacted] was offered a fixed rate plan however; the customer declined and requested a cancellation of service. During that phone call, the representative immediately submitted the cancellation as requestedWe would like to confirm that the service for [redacted]' account resumed with [redacted]on 05/28/2014, as determined by [redacted]
We do as much as possible to avoid unsatisfied customers; in this situation [redacted] account was billed correctly and handled exactly according to the Terms of Service she agreed toThe main issue is that [redacted]' usage went up significantly over the last few billing cycles of her service with usShe consumed 3-times as much energy as she did during the same time period the previous yearThe amount billed is determined by the usage, which is captured by the local utility companyIf [redacted] had any questions regarding her usage reported by [redacted]., or needed payment arrangements she should contact [redacted] directly to discuss these issues, as [redacted] is the entity that handles the meter reading and the billing of her account
Feel free to contact us if you have additional questions
[redacted]
I had a 12 month contract with Oasis energy. The law requires the energy company to advise the customer that their contract is expiring. Oasis energy claimed they sent me an email notification. The [redacted] says I should have received a letter in the mail. I cannot say whether or not I received an email but, I know I did not receive a letter stating my contract is expiring. Once my contract expired Oasis energy charge me more than double the going rate plus an additional $5.95 charge. I called Oasis energy to try to resolve the issue. They refused to help and blamed me for the problem. They then tried to sell me a new contract. The only way this company can afford to charge customers a low rate for electric is by [redacted] existing customers with extreme rates once their contract expires and doing nothing to protect them from it. Their rates might be good but consumer beware and stay on top of your contract expiration or you too will be [redacted] by this company!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted]Sent: Tuesday, February 16, 2016 4:26 PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Good afternoon Ms. [redacted]
I received the response to my complaint. Thank you. I have noticed that the refund will not be in full, in other words, am I not supposed to receive the $181.00 charges for the month of November 2015 and $255.00 for the month of December 2015 from Oasis Energy since they did not sent the Contract from the biggining of my conversation with them_ I noticedthat the refund will be $131.00 only. Please explain.
At the present time, I am overseas in South America. Please I will not have Access to the internet until the February 23, 2016, is that ok!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I consider this complaint resolved Please note that I researched this company online, and read multiple complaints about OASISI was put out by having to go through the motions to complain If more consumers would go the motion to formalize their complaints, annoying marketing would lessenIt would completely subside if all complainants should be paid for the inconvenience imposed by THESE BRASH CALLERS Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] ***Sent: Tuesday, February 16, 4:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Good afternoon Ms [redacted] I received the response to my complaintThank you I have noticed that the refund will not be in full, in other words, am I not supposed to receive the $charges for the month of November and $for the month of December from Oasis Energy since they did not sent the Contract from the biggining of my conversation with them_ I noticedthat the refund will be $only Please explain At the present time, I am overseas in South America Please I will not have Access to the internet until the February 23, 2016, is that ok! Thank you [redacted] ***
To whom it may concern: 0in 0pt"> This isn’t acceptable: Our company has a zero tolerance for this type of activityWe are no longer doing business with the third party marketing company who enrolled this customer This should not have happened: During the sales training process this issue is specifically addressed and the sales reps are trained to not solicit elderly or impaired consumers The energy plan the customer signed up for was a standard fixed rate product, but the combination of unusually high season usage and the fact that the customer was no longer eligible for budget billing, combined to make this plan not a good fit for this particular customer Our management team has personally reached out to the customer’s daughter by phone and resolved the issue Please do not hesitate to contact me if you should have any questions or concerns regarding this matter Regards, O.EResolution Specialist
To whom it may concern: Our company makes every effort to ensure that all representatives are presenting our services correctly face="Arial"> Our records show that on 04/15/2013, [redacted] ***’s account was enrolled in our Immediate Savings program for the opportunity to receive an immediate savings of up to 8% off of [redacted] 's rate for the first two billing cycles and a new variable rate thereafter for the next twenty-four monthsPlease also note that [redacted] indicated that she understood that our company is not an affiliate of [redacted] , and specified that she was authorized to make changes to the accountAttached is a copy of the Terms of Service along with the Third Party Verification for your review Once our company receives the enrollment accept transaction from [redacted] , a Welcome Letter, which includes the customer’s disclosure statement, and Terms of Service document is immediately mailed to the customerOur records show that these documents were mailed to the customer on 04/22/It’s our understanding that [redacted] also sends every customer a letter notifying them of the change of supplier and the effective date of the change Customers are also advised to contact [redacted] if they did not agree to change suppliers or wish to cancel the enrollment On 01/28/2015, [redacted] contacted our company requesting to cancel her account indicating that she believed the account was enrolled without consentThe agent proceeded with the call and played the Third Party Verification for [redacted] to hear [redacted] became upset stating that was not her on the recording and requested to have her account cancelledWe then submitted a cancellation for [redacted] ***’s accountHer account is scheduled to resume with [redacted] on 02/12/2015, as determined by [redacted] We apologize for any misunderstanding that may have occurred, but believe that this was a valid enrollment The customer is responsible for the consumption charges billed by our company, as we supplied energy to [redacted] ***’s premise for months without objection or dispute prior to 01/28/We’d also like to confirm that the early termination fee has been waived Please do not hesitate to contact me if you should have any questions regarding this matter Regards, O.E Resolution Specialist
Whom This May Concern: This is Oasis Energy’s (“Oasis”) response to Revdex.com Complaint No [redacted] Thank you for bringing [redacted] ’s concern to our attention and for allowing us to address it [redacted] has filed a complaint because she was charged a monthly fee of $and was advised that the fees would be waived but says the charge still appears on her bill from 8/11/16-9/12/Ms [redacted] also states that she found a lower rate prior to the Oasis service cancelling and prior to the service switchingShe feels this is advertising as well as price gouging Investigative Results: · On 6/24/2016, Oasis generated and emailed the Contract Expiration notice to [redacted] · On 8/8/2016, [redacted] contacted Oasis to verify that an Early Termination Fee would not be assessed as she stated that she would be switching soon · On 8/10/2016, Oasis received an inbound termination request from the utility with an effective date of 9/14/ · On 8/13/2016, Due to no response from the customer the Oasis service defaulted to a variable month to month rate per the terms agreed upon · On 9/14/2016, the Oasis service terminated · On 9/19/2016, Oasis received Revdex.com Complaint No [redacted] Outcome: Oasis would like to apologize for any inconvenience that the customer may have experiencedTo re confirm, Ms [redacted] states that Oasis price gouged her prior to the service switching to another supplier, however, please be advised that Oasis proactively sent Ms [redacted] a Contract Expiration Notice on 6/24/in an effort to avoid any price increase as the notice instructs the customer to contact us directly at 1-800-324-for a low fixed rate along with the option of renewing online at www.oasisenergy.comThe notice also states that if the customer does not renew that the service will automatically switch to a variable rate plan once the contract expires As it stands, the Oasis service terminated 9/14/Please note that the termination date is solely determined by the utility and not by OasisLastly, as an act of good faith Oasis will adjust the $Monthly Fee that the customer was assessed for the billing cycle of 8/11/2016-9/12/Please allow 1-billing cycles for completionUnfortunately, [redacted] ’s account does not warrant any additional credits or adjustmentsThe customer will be responsible for the billing as it is for the household’s consumption Please let me know if you have any further questions or concerns Best regards, April ***
To whom it may concern: This is Oasis Energy's formal response to the above mentioned complaint We’d like to thank [redacted] for communicating her experience with our sales agent to usPlease allow us to begin by assuring you and the customer that we take these types of complaints very seriouslyOasis Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a truthful and professional mannerWe spend time training our agents and expect that they maintain professionalism at all times The customer’s concerns have been communicated to our sales group so that any additional training and/or coaching could be conducted Oasis Energy has placed the customer on our internal Do Not Contact list to ensure that she is not contacted in the future Based on the phone number provided, we have also confirmed that an enrollment has not been processed for the account belonging to [redacted] Oasis Energy sincerely apologizes for any misunderstanding that may have occurred A $gift card has been sent to the customer for the inconvenience that she has experienced Please do not hesitate to contact me if you should have any questions or concerns regarding this matter Best regards, [redacted] Oasis Energy Customer Support [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From the previous response it was not clear (1) at what rate the charges from 10/1/16-10/6/would be "re-rated" at, and (2) whether it was deemed that a credit was dueAs of now (10/17/16), I have not received any check from Oasis Regards, [redacted]
To whom it may concern: We strive to provide a positive experience for all of our customers Our records show that a valid enrollment was received for [redacted] **’s electric account on 03/13/2015, via an online enrollment for a month termAttached is the Terms of Service for your review According to our records, [redacted] **’s contract expiration notices were sent to the customer on 04/28/2015, and 05/13/indicating that his contract would expire on 06/12/along with renewal optionsThe notification explained that if service was not renewed the service will be switched to a variable rate planBecause the customer did not renew his contract, he was billed at the market variable ratePlease find a copy of the renewal notices attached for your review We do as much as possible to avoid unsatisfied customers; in this situation [redacted] **’s account was billed correctly and handled exactly according to the Terms of Service agreed to at the time of enrollment as well as after his contract endedThe customer is responsible for the consumption charges as billed Feel free to reach out to us if you have additional questions O.EResolution Specialist
To whom it may concern: 'Calibri','sans-serif Our records show that a valid enrollment for both of [redacted] ’s accounts was obtained on 05/30/for a month term as authorized by [redacted] Attached is a copy of the Third Party Verification Once our company received the enrollment accept transaction from [redacted] a Welcome Letter, which included the customer’s disclosure statement, and Terms of Service documents were immediately mailed to the customerOur records show that these documents were mailed to [redacted] on 06/06/(Attached is a copy of the Welcome Letter.) On 10/23/ [redacted] contacted our Customer Service department regarding her accountThe customer was advised that her gas service had expired and was being billed at the market variable rate, and her electric account was still under contract [redacted] was offered a fixed rate for her gas serviceThe customer declined indicating that she would continue shopping for a lower rate, and would call us back to advise how she would like to proceedAt that time [redacted] made no indication that she wished to cancel her accounts According to our records, contract expiration notices were emailed to [redacted] on 04/26/2014, and on 11/12/indicating that her contracts will expire on 06/10/2014, and 12/27/along with renewal optionsThe notification explained that if service was not renewed her service will be switched to a variable rate plan [redacted] did not renew her contract, and she was billed at the market variable ratePlease find a copy of both renewal notices also attached On 10/29/we received an inbound cancellation request for the customers gas account from the utility company [redacted] ’s gas account terminated with us on 12/01/ [redacted] contacted our Customer Service department on 02/05/to find out why her electric account was still activeIt was explained to the customer that a cancellation request was never received for her electric account During that phone call, the representative immediately submitted the cancellation as requestedThe electric account belonging to [redacted] resumed with the utility company on 02/25/2015, as determined by the utility company ( [redacted] ) We do as much as possible to avoid unsatisfied customers; in this situation [redacted] ’s accounts were billed correctly and handled exactly according to the terms of service she agreed toIf [redacted] should have any questions regarding her usage reported by [redacted] or need payment arrangements she should contact [redacted] directly to discuss her increased usage over the past few months, as [redacted] is the entity that handles the billing of her account Feel free to contact us if you have additional questions O.EResolution Specialist
To
Whom It May Concern:
This
is Oasis Energy’s response to the above referenced complaint.
Arial text-align: justify;">Oasis Energy's
records show that a valid enrollment for service with Oasis Energy was obtained
for the account belonging to *** ***, as authorized by *** *** on
0***Please note that the voice verification asks if the person agreeing
to the switch is the person authorized to enroll the account with Oasis Energy
*** *** confirmed that he was authorizedAttached is a copy of the Third
Party Verification for your review
*** *** enrolled in The
Customer Choice Program for the opportunity to receive an immediate savings of
up to 8% off of PEPCO’s rate for the first two billing cycles and a variable
rate thereafter, as disclosed in the attached Terms of Service provided to ***
***
Once Oasis Energy receives the
enrollment accept transaction from the utility company, a Welcome Letter which
includes the customer’s disclosure statement and Terms of Service document is
immediately mailed to the customerOur records show that these documents
were mailed to the customer on ***. It’s our understanding that
the utility company also sends customers a letter notifying customers of a
change of supplier and the effective date of the changeCustomers
are also advised to contact the utility company if they did not agree to be
enrolled with the ESCO or wish to cancel the enrollment.
Our records show that an
incoming transaction was received from the utility company to cancel ***’s electric accountThe electric account for *** *** resumed with PEPCO
as of *** as determined by the utility company
We sincerely apologize for any
misunderstanding that may have occurred and have agreed to waive the early
termination fee but believe that this was a valid enrollment; therefore, the
customer is responsible for the charges as billed by Oasis Energy
Please do not hesitate to
contact me if you should have any questions or concerns regarding this matter
Regards,
To whom it may concern:
This is Oasis Energy's formal response to
the above mentioned complaint
"">We’d like to thank *** *** for communicating
her experience with our sales agent to usPlease allow us to begin by assuring
you that we take these types of complaints very seriously and have addressed
this matter with all sales agents, campaign wideOasis Energy makes every
effort to ensure that all sales representatives that visit prospective
customers are conducting themselves in a truthful and professional mannerWe
spend time training our agents and expect that they maintain professionalism at
all times
Oasis Energy would like to confirm that
both representatives who were selling in the area where *** *** resides
have been removed from the field and retrained on proper selling tactics
and how to represent Oasis Energy’s products and services correctly
We
sincerely apologize for any inconvenience and frustration that the customer has
experienced and have placed *** ***’s information on our internal Do Not
Contact list to ensure that she is not contacted in the futureWe have also
confirmed that *** ***’s account was not enrolled with Oasis
Energy.
Please
do not hesitate to contact me if you should have any questions or concerns
regarding this matter
Best regards,
*** *.| Oasis Energy Issue Resolution
Specialist
Do not trust this company, The first month rate after fixed three months is almost doubledI called customer service for reason, which they said is variable rate without contractIt steals you money without shameWhere is the regulation?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Wednesday, May 13, 2:PMTo: drteamSubject: complaint #*** I had a chance to read the response from Oasis energy before my computer crashedI was not able to respond until now However I consider also that the case is closed as Oasis did not address the complaint and what it did have to say was NOT the truth or the issue They don't seen to be capable of honesty and so the real resolution I seek is a strike against there credability which I have read elsewhere that they have none which is the way it should be They cannot be stopped from doing business within the scope of the law but I can warn my friends and neighbors not to do business with them Thank for the attention that you gave to this matter***
Regards,
To whom it may concern:
We strive to provide a positive experience for all of our customers
Our records show that an enrollment for service with Oasis Energy for the account belonging to *** *** was processed on 08/18/for a month termAttached are the Terms of Service for your review
According to our records, Ms***’s contract expiration notices were sent to the customer on 09/27/2015, and on 10/27/indicating that her contract would expire on 11/26/along with renewal optionsThe notification explained that if service was not renewed her service will be switched to a variable rate planBecause Ms***did not renew her contract, she was billed at the market variable rateAttached are the renewal notification letters for your review
In an attempt to resolve her complaint amicably as a courtesy; Oasis Energy has agreed to re-rate Ms***’s usage from 11/20/2015-12/22/to the utility’s rateThe refund amount of $will be sent to the customer in the form of a check within the next 7-business days
An attempt was made to contact the customer at *** but was not able to successfully reach herA detailed voicemail was left providing direct contact information, so that any additional questions or concerns can be addressed
We apologize for any inconvenience that the customer may have experienced
Please do not hesitate to contact me if you should have any questions or concerns regarding this matter
Regards,
Angela *** | Oasis Energy Issue Resolution Specialist
Phone: 281-822-|Toll Free: 1-800-324-
To whom it may concern:
">We strive to provide a positive experience for all of our customers
Our records show that a valid enrollment was received for [redacted]'s electric account on 03/13/2015, via an online enrollment for a month termAttached is the Terms of Service for your review
According to our records, [redacted]'s contract expiration notices were sent to the customer on 04/28/2015, and 05/13/indicating that his contract would expire on 06/12/along with renewal optionsThe notification explained that if service was not renewed the service will be switched to a variable rate planBecause the customer did not renew his contract, he was billed at the market variable ratePlease find a copy of the renewal notices attached for your review
We do as much as possible to avoid unsatisfied customers; in this situation [redacted]'s account was billed correctly and handled exactly according to the Terms of Service agreed to at the time of enrollment as well as after his contract endedThe customer is responsible for the consumption charges as billed
Feel free to reach out to us if you have additional questions
O.EResolution Specialist
"TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt">To whom it may concern:
We strive to provide a positive experience for all of our customersWe value our customers and would like to resolve Ms[redacted]'s dispute amicably
Oasis Energy's records show that a valid enrollment was received for Ms[redacted]'s electric account on 07/30/Please find the Terms of Service enclosed for your review
Our records show that an incoming transaction was received from the utility company ([redacted]) on 01/06/to cancel Ms[redacted]'s accountThe customer's account terminated with Oasis Energy on 01/25/2016, as determined by the utility company ([redacted])
After further investigation it appears that the customer did not receive her contract expiration notices accordinglyAs a result, Oasis Energy has agreed to adjust the period in which the customer was billed at a variable rateThe refund amount of $will be mailed to the customer in the form of a check within 7-business days
We apologize for any inconvenience that the customer may have experienced
Please do not hesitate to contact me if you should have any questions or concerns regarding this matter
Best regards,
Angela [redacted]
Oasis Energy | Issue Resolution Specialist
Phone: 281-822-|Toll Free: 1-800-324-
To whom it may concern:
"TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt">
Our records show that a valid enrollment for [redacted]' account was obtained on or about 11/11/for the customer's account # [redacted][redacted] account was enrolled in our Immediate Savings program for the opportunity to receive an immediate savings of up to 8% off of [redacted] rate for the first two billing cycles and a new variable rate thereafter for the next twenty-four monthsUnfortunately because the enrollment took place more than years ago, the Third Party Verification is no longer availableIt was on file for the minimum time required
Once our company receives the enrollment accept transaction from [redacted]a Welcome Letter, which includes the customer's Terms of Service Document is immediately mailed to the customer. Our records show that these documents were mailed to the customer on 11/16/It's our understanding that [redacted]also sends every customer a letter notifying them of the change of supplier and the effective date of the change. Customers are also advised to contact [redacted]if they did not agree to be enrolled with the [redacted] or wish to cancel the enrollment. Attached is a copy of the welcome letter
According to our records [redacted] contacted us on 05/01/to discuss her rateAt that time the customer was advised that her usage had increased and her account was on a variable rate[redacted] was offered a fixed rate plan however; the customer declined and requested a cancellation of service. During that phone call, the representative immediately submitted the cancellation as requestedWe would like to confirm that the service for [redacted]' account resumed with [redacted]on 05/28/2014, as determined by [redacted]
We do as much as possible to avoid unsatisfied customers; in this situation [redacted] account was billed correctly and handled exactly according to the Terms of Service she agreed toThe main issue is that [redacted]' usage went up significantly over the last few billing cycles of her service with usShe consumed 3-times as much energy as she did during the same time period the previous yearThe amount billed is determined by the usage, which is captured by the local utility companyIf [redacted] had any questions regarding her usage reported by [redacted]., or needed payment arrangements she should contact [redacted] directly to discuss these issues, as [redacted] is the entity that handles the meter reading and the billing of her account
Feel free to contact us if you have additional questions
[redacted]
I had a 12 month contract with Oasis energy. The law requires the energy company to advise the customer that their contract is expiring. Oasis energy claimed they sent me an email notification. The [redacted] says I should have received a letter in the mail. I cannot say whether or not I received an email but, I know I did not receive a letter stating my contract is expiring. Once my contract expired Oasis energy charge me more than double the going rate plus an additional $5.95 charge. I called Oasis energy to try to resolve the issue. They refused to help and blamed me for the problem. They then tried to sell me a new contract. The only way this company can afford to charge customers a low rate for electric is by [redacted] existing customers with extreme rates once their contract expires and doing nothing to protect them from it. Their rates might be good but consumer beware and stay on top of your contract expiration or you too will be [redacted] by this company!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted]Sent: Tuesday, February 16, 2016 4:26 PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Good afternoon Ms. [redacted]
I received the response to my complaint. Thank you. I have noticed that the refund will not be in full, in other words, am I not supposed to receive the $181.00 charges for the month of November 2015 and $255.00 for the month of December 2015 from Oasis Energy since they did not sent the Contract from the biggining of my conversation with them_ I noticedthat the refund will be $131.00 only. Please explain.
At the present time, I am overseas in South America. Please I will not have Access to the internet until the February 23, 2016, is that ok!
Thank you
[redacted]