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Oasis Home Center Reviews (2)

In the Customer’s Statement of the Problem the customer complained about being charged month in advance for cable service While this is standard industry practice, the customer complained that he was not informed of the practice This is contrary to the facts First, the Customer Services Representative who assisted the customer has been trained to follow a very detailed verbal recitation of the services and billing and certainly did inform the customer of the advance billing practice as well as explain how prorated billing works when they sign up mid-billing period Furthermore, the application the customer completed states “Please note that Genuine Telecom bills one month in advance, ” and this statement is located within 1” of where thecustomer signed the Application Furthermore, a detailed billing message explaining pro-rata billing is included on the customers first invoice giving them ample opportunity to cancel prior to incurring any charges if they don’t agree Due to Federal Regulations Governing Consumer Proprietary Network Information (CPNI) requirements I cannot provide you with a copy of the completed application but if necessary I can send you a copy of the standard formAlso please note that I was not the salesperson as indicated on the complaint The customer contacted me to complain and to inform me of his intent to file a complaint with you and others The customer options include; 1)pay the bill as presented including the advance billing for this month and future months, 2) cancel his service and return the company owned equipment and pay for any service received (actual) at which point any credit balance will be refunded 3) not pay the bill as presented and become subject to disconnection

text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">In the Customer’s Statement of the Problem the customer complained about being charged 1 month in advance for cable service.  While this is standard industry practice, the customer complained that he was not informed of the practice.  This is contrary to the facts.  First, the Customer Services Representative who assisted the customer has been trained to follow a very detailed verbal recitation of the services and billing and certainly did inform the customer of the advance billing practice as well as explain how prorated billing works when they sign up mid-billing period.   Furthermore, the application the customer completed states “Please note that Genuine Telecom bills one month in advance,…” and this statement is located within 1” of where thecustomer signed the Application.  Furthermore, a detailed billing message explaining pro-rata billing is included on the customers first invoice giving them ample opportunity to cancel prior to incurring any charges if they don’t agree.
 
Due to Federal Regulations Governing Consumer Proprietary Network Information (CPNI) requirements I cannot provide you with a copy of the completed application but if necessary I can send you a copy of the standard form.
Also please note that I was not the salesperson as indicated on the complaint.  The customer contacted me to complain and to inform me of his intent to file a complaint with you and others.
 
The customer options include;  1)pay the bill as presented including the advance billing for this month and future months, 2) cancel his service and return the company owned equipment and pay for any service received (actual) at which point any credit balance will be refunded 3) not pay the bill as presented and become subject to disconnection.

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Address: 888 E Research Dr STE 111, Palm Springs, California, United States, 92262-5938

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