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Oasis Hot Tubs

6601 S Desert Blvd., Ste. 201, El Paso, Texas, United States, 79932-8520

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Oasis Hot Tubs Reviews (%countItem)

I paid for and ordered a hot-tub filter and have received no filter and no return phone calls in over one month.

On November 30, I ordered and paid by credit card in the amount of $54.13 for a hot-tub filter with Oasis Sleep Outlet, the local dealer in Caldera hot tubs. The order no. is XXXXX. I was promised delivery within two weeks. Now five weeks have passed.

I have called numerous times and left messages without return calls. I have gone by the store and no one has been there.

Desired Outcome

Delivery of promised and paid item.

Purchased hot tub on 2-19-2018, Business has lied on several occasions, defective product to start.
Waited 3 weeks for hot tub, 1 week was for motor upgrade which was a lie, manufacturer confirmed 2hp motor comes standard, delivered spa march 8 spa was defective massive leaks, was promised new spa, on wed march 15 was told new spa was in dallas, and on friday still not here I cant control shipping company was the excuse, today, march 19, manufacturer confirmed spa not delivered awaiting payment and that 2hp motor is included, *** owner/salesman has acted in a deceitfull and fraudulent manner.

Desired Outcome

Finish job, and do it right with no more lies, drop price for wasting time and lying.

Oasis Hot Tubs Response • Apr 19, 2018

Original Hot Tub was delivered and had a leak in it. Chose to order new hot tub to replace the original defective one. Has already been delivered to the customer.

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Address: 6601 S Desert Blvd., Ste. 201, El Paso, Texas, United States, 79932-8520


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+1 (915) 877-2266


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