Oasis Insurance

Thank you for bringing this to our attention the matter has been addressed with our staff.

I am with American access insurance but have to go through oasis insurance. Everytime you call you sit on hold or someone hangs up on you. Twice they have changed my due date without advising me. I called to make a payment I was told my policy was going to renew... After I gave them my payment they called me back and told him my due date with 10 days earlier than before... I explained to the manager Lila that my due date cannot be before the 15th. She claimed to be the only manager in the office and said nothing I could do about it that my due date was now the 10th of every month. I explained to her no one invites me of this her answer was no one has to advise me. She refused to transfer me to anyone else said she was the only manager there. I told her I'd be filing a complaint with the Revdex.com and hung up. She immediately called me back and told me I had Agrace. That would give me extra time to pay but still refused to do the right thing and moved my due date back. I constantly have issues with them having the wrong payment amount due....I end up having to wait on hold almost every phone call so they can figure it out. I'm tired of dealing with this company and would not recommend them to anyone

The first time I went to this office I did not receive great customer service. I told him I was here for to upload pictures, make a payment, and get a quote to see if I want to add a third vehicle if the price was right. The manager seemed to not be a broker for oasis directly, rather an extra middle man, because he made it seem like he could not help me because he could not access my account directly. The first time he was rude, sarcastic, and gave me very bad customer service. A month later I called in to make a payment and the rep on the phone said it was $487 because of adding a 3rd vehicle to my policy. I was confused because I got a quote from [redacted] the manager who gave me horrible experience in the first place had told the other oasis rep he called to manage my account that I wanted to add a vehicle when indeed I never gave authorization to add a third vehicle it is already covered by [redacted] and he did not listen to me. I was told by the rep who informed me of the monthly payment to go back to his office and show a declaration page to [redacted]. I went to the office and I told him I came in a month ago to get a quote and you added a vehicle that I did not authorize I did not even get a paper saying I added it. He was mad and all angry like the last time and said I told him to add it , he even took pictures and I told him no you took pictures of my 2nd vehicle . How can I have a third vehicle on there that I dont even have temp ID cards, declaration page, signatures for. I was confused and frustrated and he started yelling at me like a crazy maniac "How about you get out of here and go to another Oasis office!" I said "No, I am not going any where until you fix this." I could not believe how he raised my blood pressure by all the energy he caused me to use just to get information on how to get this third vehicle removed. I know the person he talked to from a month ago added the vehicle since he said he does not have access to my account directly like other Oasis insurance companies. But the fact that he did not want to help me, yelling at me, belittled me by telling me to go to another office showed me he has some major anger issues, and I never want to see his face again.

I would like to express my gratitude for the employees at Oasis Insurance. Everyone is always so helpful and informative, great pricing too!!! At times they are extremely busy and some customers are very rude to the employees as they are impatient but the employees at Oasis always conduct themselves in a professional manner.

I want to thank Oasis for providing exceptional customer service. The receptionist there is always so happy she greets you with a smile. THANK YOU TO ALL OASIS EMPLOYEES!!

I've dealt with Oasis Insurance on many occasions and they've been nothing but polite an expedited my payment on time every time. I am a manager at a local marketing firm and I believe customer service is what drives a businesses and increases revenue, and Oasis Insurance exceeds and goes above and beyond in those measures. I've dealt with [redacted] who is the manager at Oasis Insurance on multiple occasions and she goes to any length to help in answering any of my questions and on multiple occasions has worked on resolving my issues with third party agents. She excels at her duties and as in any business you can not please everyone and it makes me furious to know there is any type of negative connotation on her behalf I've been dealing with [redacted] for over 13 years and she is the epitome of first class customer service Manager which excels at her duties. I would highly recommend Oasis Insurance and have to all my family and friends.