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Oasis Laundromat, LLC

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Reviews Oasis Laundromat, LLC

Oasis Laundromat, LLC Reviews (3)

Complaint: ***
I am rejecting this response because: I filed a previous complaintThe company responded saying they need my card I used to investigateI told Revdex.com that they themselves took my card, because--they said--they had to do an audit to determine if dryer 23B actually malfunctionedThe attendant took my card on the day that I filed the original complaint in April with themWhen an employee called me to tell me that their audit showed my card had been used (duh), she told me then that they had the cardWhen I filed with Revdex.com, they called me to tell me the company said they did not have the cardWhy? And can they really get away with this? Can you really show that the business resolved the dispute when they did not? What are we coming to if we allow businesses to tell untruths to an official agency (not to mention the customer) and then claim the issue was resolved? They should explain how they did the audit if they do not have my cardThey should explain why they cannot acknowledge their faulty machineI am thoroughly disgustedI do not want you to show the matter was resolvedIt was notAnd they are not being honest about the situationTheir employee who called me about the issue was either untrained or unskilled, so it is possible she tossed my card herselfThis is so very wrongI could not respond to this ridiculous assessment earlier because I had major surgery and was unable to log on sooner. I want to be refunded for the multiple billings to my card for Dryer 23BI also want Revdex.com to show the business is not cooperatingWhat did they do with my card?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

The laundromat has the card.The attendant at the laundromat took my card when I filed my complaint She said they needed it so that they could run an analysis to see how the card was used Even the young lady who was instructed by her manager to call me told me she had the card, because
she had run an analysis on it

Tell us why here... I  as previously stated, we do not have the card and therefore, can not investigate the claim.

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Address: 9112 Montgomery Blvd NE, Albuquerque, New Mexico, United States, 87111-2406

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