Oasis Office Supply

Re: Complaint ID To Whom It May Concern: I am in receipt of your letter dated September 22, regarding the complaint by [redacted] Regarding Regarding the request for refund on the business cards:There has been significant communication with Mr [redacted] regarding this matter via email, phone conversations and in-store visitsProofs were sent via email to Mr [redacted] and approved by him prior to printingWe did exactly as instructedI am including backup to this matterTherefore, no refund is due.Regarding the request for refund on the postcards: There has been significant communication with Mr [redacted] regarding this matter via email, phone conversations and in-store visitsAgain, proofs were sent to Mr [redacted] which were approved by him prior to printingWe did exactly as instructedI am including backup to this matter as wellTherefore, no refund is dueRegarding the request for refund on the personal mailbox; Per our mailbox agreement that Mr [redacted] signed upon opening a personal mailbox with us we are not required to prorate/refund any monies if the customer decides to terminate his mailbox prior to their ending term, However, made an exception to this due to the poor conduct of Mr [redacted] 's actions in my store which include yelling, calling me derogatory names, using curse wards and scaring other customers in the storeWe do not welcome that kind of conduct and do not wish to continue business with someone who chooses to conduct themselves in that mannerIn a phone conversation on September 21, around 5:40pm with Mr, [redacted] we agreed to meet at the store the following day (September 22, 2017) at 6pm to close the box and for Mr [redacted] to receive his monies of $18.00, Unfortunately, Mr [redacted] no showed/no calledBefore leaving that night I emailed him to reschedule to which I received no response on his past I am including backup to this matter as wellOasis Postal Plus prides themselves with providing the best customer service in townWe have been awarded the best Copy & Print Shop in our area many years in a row and have been awarded by Yelp for continued happy customer feedbackIn no way would we ever want an upset customerWe did everything correct in working with Mr, [redacted] on his printing needs, communicating properly, providing proofs and only proceeding when approved by himWe find it very unfortunate that the customer is not seeing that we did our fob exactly as he instructed us to and wished we were not in this situationI'am happy to discuss this further if necessaryI can be reached by phone at [redacted] by fax at ###-###-#### or via email at [redacted] Thank you, [redacted] Store Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I contacted [redacted] as soon as I received her message and informed her I would be in as soon as I was able to, which was today Setember 28, My deposit was finally refunded and my mailbox service terminatedI returned both sets of keys to [redacted] per the contract agreement

My name is *** *** store manager for Oasis Postal Plus in Yucca Valley, I am in receipt of the complaint letter dated 9-15-16. Please allow me to start by saying that almost every accusation within *** ***'s complaint is completely and fabricatedAs a busy and small
business which maintains minimal staffing to keep overhead down, I apologize, but I do not have the time to address each and every incorrect complaint within Ms***'s statement.Please be advised that I have contacted Ms*** via email on Tuesday, September 20, at 4:12pm advising her that once the mailbox keys are returned to the store we will gladly refund the request amount of $as noted in her desired settlementI am including a copy of the email for your files as wellUnfortunately, we still have not seen her back in the store so I reached out again today, this time via phone at 1:38pmThere was no answer at the phone number listed within the complaint so a message was left with similar wording to the enclosed email. I believe this takes care of my obligation to resolve this unfortunate matterAs the store manager I take pride in making sure each and every customer of ours is happy and looks forward to doing business with usI have also trained the staff to have those same moralsWe live in a very small community and fully understand the importance of making sure we maintain a positive reputationI would like to further point out that we have recently made it to the top of the area's "Best of the Best" local businesses, voted on by the community through the local newspaper, Hi Desert Publishing, and are front runners to win the whole thingWe will find out the end of next week if W eare in fact "the Best" If you would like a letter from Hi Desert Publishing confirming this, I am happy to request it of them. I hope that we have handled this complaint as requiredIf there are any questions or additional required information, please do not hesitate to contact me directlyMy contact info is the same as the store listed below and my email address is ***@oasispostalplus.com.Thank you, *** *** Store Manager

OASIS OFFICE SUPPLY P.002 Oasis Postal PLUS October 11, 2017 Berter Business Bureau WShaw Lane Fresno, CA Ph: ###-###-####, Fax: ###-###-#### Re: Complaint ID To Whom It May Concern: I am in receipt of your letter dated October 5, regarding the further correspondence on the complaint by *** *** None of the allegations stated in Mr***'s newest correspondence are true or valid in any way, There was no cussing or yelling on my part, only Mr, ***I have regular customers and long rime mailbox holders who were present during this unfortunate situation that I an happy to reach out to and ask if they'd be willing to give testament on how Mr*** conducted himself and howl conducted myself if necessary. The proof already given to support any errors in printing clearly showed that Mr*** approved and asked for the items he states that are incorrect to be printedWe cannot stop production several days later after he has already requested us to proceed if he finds an error at a later timeIf there was a problem with the word DRAFT being too difficult for him to read his proof, he never expressed that in an email or a phone call, nor did he come in personally to approve so he could see it betterWe would have happily moved the word DRAFT for him to make it easier to read and resent it had we known there was a problem. And again, as previously stated, the reason I asked Mr*** to come in after store hours for his mailbox refund was because of his poor conduct In earlier dealingsAs the Store Manager, I felt it would be best to do this after hours to avoid disruption to the store and any customers, and to be able to give it my full attentionFurthermore, when we talked about the date and time, Mr*** agreed to the suggested time and never once mentioned that he felt uncomfortableHe agreed to be thereAnd, there would be no reason for me to, as Mr*** states "set up" him or his wife in any wayWhat would I be setting him up for other than to give him his money? I find this statement a bit disturbingI simply wanted to move on from this matter and get him his prorated mailbox money back after store hours. I don't know what more I can state on this matterThe bottom line of the matter is that we did exactly as instructed by Mr*** map with regards to his printing, regardless of any stated errors, and we are willing to refund a portion of his mailbox monies even after he signed a form stating that we don't give refunds for customers who decide to close their box earlyWe pride ourselves as being the best customer service shop in town and have many repeat customers who have been coming to us for several years; I find it unfortunate that Mr*** will not be one of them. Thank you, ***Store Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I contacted [redacted] as soon as I received her message and informed her I would be in as soon as I was able to, which was today Setember 28, 2016. My deposit was finally refunded and my mailbox service terminated. I returned both sets of keys to [redacted] per the contract agreement.

I am rejecting this response because:
False statements and lies. Bad business ethics no even trying to resolve the issue. I see why they make a lot of mistakes, [redacted] has several spelling errors in her responses. It all starts at the top. I will not be satisfied unless I get at least 50% of my hard earned money returned. That’s the only resolution for this complaint. Thank you [redacted].

Re: Complaint ID 12400106 To Whom It May Concern: I am in receipt of your letter dated September 22, 2017 regarding the complaint by [redacted]. Regarding Regarding the request for refund on the business cards:There has been significant communication with Mr. [redacted] regarding this matter via...

email, phone conversations and in-store visits. Proofs were sent via email to Mr. [redacted] and approved by him prior to printing. We did exactly as instructed. I am including backup to this matter. Therefore, no refund is due.Regarding the request for refund on the postcards: There has been significant communication with Mr. [redacted] regarding this matter via email, phone conversations and in-store visits. Again, proofs were sent to Mr. [redacted] which were approved by him prior to printing. We did exactly as instructed. I am including backup to this matter as well. Therefore, no refund is due. Regarding the request for refund on the personal mailbox; Per our mailbox agreement that Mr. [redacted] signed upon opening a personal mailbox with us we are not required to prorate/refund any monies if the customer decides to terminate his mailbox prior to their ending term, However, made an exception to this due to the poor conduct of Mr. [redacted]'s actions in my store which include yelling, calling me derogatory names, using curse wards and scaring other customers in the store. We do not welcome that kind of conduct and do not wish to continue business with someone who chooses to conduct themselves in that manner. In a phone conversation on September 21, 2017 around 5:40pm with Mr, [redacted] we agreed to meet at the store the following day (September 22, 2017) at 6pm to close the box and for Mr. [redacted] to receive his monies of $18.00, Unfortunately, Mr. [redacted] no showed/no called. Before leaving that night I emailed him to reschedule to which I received no response on his past I am including backup to this matter as well. Oasis Postal Plus prides themselves with providing the best customer service in town. We have been awarded the best Copy & Print Shop in our area many years in a row and have been awarded by Yelp for continued happy customer feedback. In no way would we ever want an upset customer. We did everything correct in working with Mr, [redacted] on his printing needs, communicating properly, providing proofs and only proceeding when approved by him. We find it very unfortunate that the customer is not seeing that we did our fob exactly as he instructed us to and wished we were not in this situation. I'am happy to discuss this further if necessary. I can be reached by phone at [redacted]. by fax at ###-###-#### or via email at [redacted] Thank you, [redacted] Store Manager