Oasis Optical LLC

Initial Business Response / [redacted] (1000, 8, 2016/04/22) */ [redacted] Office [redacted] IN XXXXX Re: Case [redacted] I, [redacted] , took the phone call reguarding [redacted] Husband account At first when I answered the call she was acting condescending about the situationI looked up his account and told her that the balance from and it had been sent to collections because its years oldI didnt quite understand why she was calling so many years later, I had told her that insurance did not pay but they did make an adjustment of [redacted] towards that date of service which is 4/XXXXXXXThe insurance was blue cross and blue shieldShe stated that he had two insurances however the patient did not provide the secondary insurance to us to bill them the remaining amount of [redacted] Now that is it 4/15/i cant process this claim anymore because of timely filingIt is the patients responsibly to provide us with the neccsary information needed to [redacted] out claimsWhile on the phone with Mrs [redacted] explaining all this information she got very angry and started to become rude along with a yelling toneShe also kept calling me "hunny" I asked her politely to stop calling me that because I didnt feel like that was neccsary to call me thatAfter I had asked her to stop calling me that she continued to call me thatas the conversation was going nowhere I told her to call the collection agency and to discuss that with them because I had explained everything the best to my ability Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reviewed " [redacted] 's" response to my complaint and I have to say I'm insulted and disappointed that she feels it is necessary to lie [redacted] had an attitude with me the second she picked up the phoneShe seemed confused about everything that she said and was not able to confidently answer any question that I askedI have been in customer service for over years and LOTS of people use the term "hun" in every day conversationIts not to meant to be taken negatively in any way shape or form and is actually considered a complement by most with mannersI was simply asking questions regarding the claim, NONE of which [redacted] was able to accurately answerShe repeatedly continued to speak over me and the more I asked the more condescending she became until she abruptly hung up on me I've asked REPEATEDLY from the Dr.'s office as well as the collection agency involved for proof that the insurance was billed to which I have received NO responseIf [redacted] , is able to provide specific details to the Revdex.com regarding and alleged "adjustment" made by the insurance, why is she not able to supply this same information directly when asked? Why does it have to be requested again and again? The doctor's office WAS notified of ALL available insurance at alleged time of service so there should not have been any issues with insurance billing had it been handled correctlyFurthermore, if the insurance did make the alleged "adjustment" leaving an open balance on the account, what is the Dr.'s office excuse for not contacting the patient regarding that balance? And what is the excuse for letting this go on for over four years nowThey had all of our contact information so there is ZERO excuse for them to not contact us directlyHad this been done, we wouldn't be having this issue now They made claims that they sent "bills" to our address but have yet to be able to produce a copy of said "bill"Something that they claim to have sent so many times should be on file and readily available I have spoken to the insurance companies involved at alleged time of service and they have both stated that DrPierce's office HAD NO RIGHT to send this account to a collection agency without FIRST providing proof to the patient 1) that the insurance was billed and 2) the amounts that were/weren't paid by the insurance I have been in contact with "***" at the collection agency involved and as of this morning they still have not received further information from the Dr.'s office nor have I received anything myselfIt has been over two weeks since this request was made and the Dr.'s office has yet to respondFurthermore, the Dr.'s office was to have responded to this complaint through the Revdex.com by 4/20/They failed to do so which is proof of the communication issues their office has As of today, we continue to wait for legitimate proof from DrPierce's office that this is even a valid claimWe do not appreciate the negligence of this office as they never bothered to contact us regarding any outstanding balance whatsoever contrary to what they claimNor are they willing to cooperate now, after they sat on this supposed issue for four years

Initial Business Response /* (1000, 8, 2016/04/22) */
*** *** Office
*** *** *** ***
*** IN XXXXX
Re: Case *** *** ***
I, ***, took the phone call reguarding *** *** Husband account At first when I answered the call she was acting condescending
about the situationI looked up his account and told her that the balance from and it had been sent to collections because its years oldI didnt quite understand why she was calling so many years later, I had told her that insurance did not pay but they did make an adjustment of *** towards that date of service which is 4/XXXXXXXThe insurance was blue cross and blue shieldShe stated that he had two insurances however the patient did not provide the secondary insurance to us to bill them the
remaining amount of *** Now that is it 4/15/i cant process this claim anymore because of timely filingIt is the patients responsibly to provide us with the neccsary information needed to *** out claimsWhile on the phone with Mrs*** explaining all this information she got very angry and started to become rude along with a yelling toneShe also kept calling me "hunny" I asked her politely to stop calling me that because I didnt feel like that was neccsary to call me thatAfter I had asked her to stop calling me that she continued to call me thatas the conversation was going nowhere I told her to call the collection agency and to discuss that with them because I had explained everything the best to my ability
Initial Consumer Rebuttal /* (3000, 10, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reviewed "***'s" response to my complaint and I have to say I'm insulted and disappointed that she feels it is necessary to lie*** had an attitude with me the second she picked up the phoneShe seemed confused about everything that she said and was not able to confidently answer any question that I askedI have been in customer service for over years and LOTS of people use the term "hun" in every day conversationIts not to meant to be taken negatively in any way shape or form and is actually considered a complement by most with mannersI was simply asking questions regarding the claim, NONE of which *** was able to accurately answerShe repeatedly continued to speak over me and the more I asked the more condescending she became until she abruptly hung up on me
I've asked REPEATEDLY from the Dr.'s office as well as the collection agency involved for proof that the insurance was billed to which I have received NO responseIf ***, is able to provide specific details to the Revdex.com regarding and alleged "adjustment" made by the insurance, why is she not able to supply this same information directly when asked? Why does it have to be requested again and again?
The doctor's office WAS notified of ALL available insurance at alleged time of service so there should not have been any issues with insurance billing had it been handled correctlyFurthermore, if the insurance did make the alleged "adjustment" leaving an open balance on the account, what is the Dr.'s office excuse for not contacting the patient regarding that balance? And what is the excuse for letting this go on for over four years nowThey had all of our contact information so there is ZERO excuse for them to not contact us directlyHad this been done, we wouldn't be having this issue now
They made claims that they sent "bills" to our address but have yet to be able to produce a copy of said "bill"Something that they claim to have sent so many times should be on file and readily available
I have spoken to the insurance companies involved at alleged time of service and they have both stated that DrPierce's office HAD NO RIGHT to send this account to a collection agency without FIRST providing proof to the patient 1) that the insurance was billed and 2) the amounts that were/weren't paid by the insurance
I have been in contact with "***" at the collection agency involved and as of this morning they still have not received further information from the Dr.'s office nor have I received anything myselfIt has been over two weeks since this request was made and the Dr.'s office has yet to respondFurthermore, the Dr.'s office was to have responded to this complaint through the Revdex.com by 4/20/They failed to do so which is proof of the communication issues their office has
As of today, we continue to wait for legitimate proof from DrPierce's office that this is even a valid claimWe do not appreciate the negligence of this office as they never bothered to contact us regarding any outstanding balance whatsoever contrary to what they claimNor are they willing to cooperate now, after they sat on this supposed issue for four years