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Oasis Pools & Spas

Calgary, Alberta, Canada, T2G 4X4

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Oasis pools will not respond at all.
We had our pool installed by Oasis pools and used them for to service our pool, spring and fall, as well as purchased supplies from them. This year for a number of reasons we stopped using any all services from them. Recently we had an issue with our pool liner (purchased from them) and sent them a note asking them for the name of liner manufactor. We require this information to have what would be a warranty issue to contact the company and get it fixed. Oasis pools refuses to answer any of our requests to provide this information for no reason that I can understand. The only issue is they are upset that we no longer use their services. All we want is the name of the company that made the liner and we will deal with the issue ourselves. I can't find any of our paperwork that might provide this information and unfortunately I have to rely on Oasis for this information. Oasis not providing us this information is an outrage! We have still have warranty left and don't even want them to provide service only this information they could provide with one e-mail response. This is probably the dumbest issue I have ever had with a supplier and is probably the easiest to resolve.

Oasis Pools & Spas Response • Sep 17, 2018

Initial Business Response /(1000, 5, 2018/08/30) */
Contact Name and Title: lynn *** President
Contact Phone: ***
Contact Email: ***
This customer is obviously been trying to reach us by company email only as it crashed on the 28th of July and I have yet been able to revive it. He has also not contacted us by phone to inform him of that issue or answer any of his questions. He was into the store about a month ago to pick up his pool filters and did not speak to me about anything. However, I will call him and find out what it is that he requires.

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+1 (403) 640-1031

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