Oasis RMA

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Young is not telling the truth what was saidShe keeps putting her own words inShe was not there at the storeI asked when I bought the projector to their employee, [redacted] , if my film does not work can I bring it back and he said yesI knew the projector worked when I left the store cause he tried it in front of meHe did not say yes but you only get store creditAs for saying that I threated to turn them in to the Revdex.com I never said that at allI did not even think of that tell they would not help meI said it was ridiculous that they would not credit my credit cardI then asked for the owner and ***, the employee, said she is not hereI asked if Kim Flores had anything to do with the store since I know her very well and they said no but [redacted] said he would give me the owner's phone numberI also said I would not be back and leftSo they are saying things that never happenedThey are suppose to be a [redacted] store but they are not telling the truth what happenedI did talked to [redacted] Young the owner and all she could say was she was sorry she could not do anythingIf their employee would have not said what he did it would be a different story, $is involvedI never saw any of the posting's in the store for they have about different 8"x 11" posting on paper all overAlso it is on the receipt but their employee should have never said "I could return the projector if the film did not work "Never one word about store credit when you are buying something that is $As for my daughter it was not my daughter it was my daughter-in-law and she did that on her ownBefore they say things they need to tell the truthI was not around her when she did whatever she didI don't know what was saidYou would think a [redacted] base store would want to help their customers [redacted] Young said she would have to talk to her employee, [redacted] so it would not happen again but this does not help me in this situationI have been in business for years as a manager and would never treat me customers this way no matter who's at faultGood only comes back to you when you help people out Final Consumer Response / [redacted] (3000, 10, 2015/04/29) */ Final Business Response / [redacted] (4000, 12, 2015/05/01) */ Dear Revdex.com, We received your letter todayThank you for the chance to respond to this complaintI have told the truthI have not lied nor have I a need toOur policy is clearly stated we refund products that don't workWe offered to give a store credit even when we didn't have to in order to maintain good customer relations I am not the owner of the storeI was polite, listened to the story, and offered a store creditI believe in and trust our staffNeither [redacted] nor [redacted] are new employees and they are well liked by our customersI had read their incident report and felt they were trying their bestI have never known them to be rude nor unreasonable We are being accused of not being Christians because we will not allow her to berate and bully usI am being accused of lying because I read the incident report and reported back what was said in that report and what was said to me on the phoneWhat difference does it make if it's her daughter or daughter-in-law who called on her behalf to cuss and threaten our employee? It's still wrongThe letter from the Revdex.com asked us to meet in the middleOnce again, we offered a store credit, we acted honorably, and we tried our best to work within our store policy Best Regards, [redacted] Young

Initial Business Response /* (1000, 5, 2015/04/16) */
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] Young is not telling the truth what was said. She keeps putting her own words in. She was not there...

at the store. I asked when I bought the projector to their employee, [redacted], if my film does not work can I bring it back and he said yes. I knew the projector worked when I left the store cause he tried it in front of me. He did not say yes but you only get store credit. As for saying that I threated to turn them in to the Revdex.com I never said that at all. I did not even think of that tell they would not help me. I said it was ridiculous that they would not credit my credit card. I then asked for the owner and [redacted], the employee, said she is not here. I asked if Kim Flores had anything to do with the store since I know her very well and they said no but [redacted] said he would give me the owner's phone number. I also said I would not be back and left. So they are saying things that never happened. They are suppose to be a [redacted] store but they are not telling the truth what happened. I did talked to [redacted] Young the owner and all she could say was she was sorry she could not do anything. If their employee would have not said what he did it would be a different story, $65.00 is involved. I never saw any of the posting's in the store for they have about 20 different 8"x 11" posting on paper all over. Also it is on the receipt but their employee should have never said "I could return the projector if the film did not work ". Never one word about store credit when you are buying something that is $65.00. As for my daughter it was not my daughter it was my daughter-in-law and she did that on her own. Before they say things they need to tell the truth. I was not around her when she did whatever she did. I don't know what was said. You would think a [redacted] base store would want to help their customers . [redacted] Young said she would have to talk to her employee, [redacted] so it would not happen again but this does not help me in this situation. I have been in business for 35 years as a manager and would never treat me customers this way no matter who's at fault. Good only comes back to you when you help people out.
Final Consumer Response /* (3000, 10, 2015/04/29) */
Final Business Response /* (4000, 12, 2015/05/01) */
Dear Revdex.com,
We received your letter today. Thank you for the chance to respond to this complaint. I have told the truth. I have not lied nor have I a need to. Our policy is clearly stated we refund products that don't work. We offered to give a store credit even when we didn't have to in order to maintain good customer relations.
I am not the owner of the store. I was polite, listened to the story, and offered a store credit. I believe in and trust our staff. Neither [redacted] nor [redacted] are new employees and they are well liked by our customers. I had read their incident report and felt they were trying their best. I have never known them to be rude nor unreasonable.
We are being accused of not being Christians because we will not allow her to berate and bully us. I am being accused of lying because I read the incident report and reported back what was said in that report and what was said to me on the phone. What difference does it make if it's her daughter or daughter-in-law who called on her behalf to cuss and threaten our employee? It's still wrong. The letter from the Revdex.com asked us to meet in the middle. Once again, we offered a store credit, we acted honorably, and we tried our best to work within our store policy.
Best Regards,
[redacted] Young