Oasis Townhouses

Initial Business Response / [redacted] (1000, 8, 2016/04/01) */ Attached please find the resident notes and Final Account StatementThe last revision was made on 3/(see documented notes for timeline review)Resident did not turn in keys until the 1st of March so, she was charged that one day of rent as we do for all residentsIf she had turned in keys the day prior she would not have been charged for the additional dayWe believe that we worked with the resident to resolve all of her concerns regarding her move out I dispute this being posted on the Revdex.com website as it was all resolved prior to her posting/complaint Should you have any further questions, please do not hesitate to contact me Best Regards, [redacted] Initial Consumer Rebuttal / [redacted] (4200, 11, 2016/04/01) */ Oasis Townhomes rentals agreed to remove the painting and sanitation charges They have continued to bill me for extra rent unfairly I gave days notice January There are days of February this year so I was paid through February I was actually out of the unit by that day and requested a walk through and key returnthe manager wrote back and stated staff were busy and they would meet me there the NEXT day March at I went at that time on March and turned keys inBut by them making that next day appointment they now say I owe through the day I turn in the keys which is not contract lawYou have to be out of the unit by the day the lease and day notice endsWhen they are available for key turn in was their choice and regardless it would not be contractual to charge through that day because it is no longer available to the tenant for residence so it is overbilling So there are two issues regarding their claim I owe them days rent still for March 1: #it is not consistent with contract law #I was actually available to turn in keys anyway and stated so by email Febbut they made the apptfor the next day My Revdex.com complaint stands until this is resolved [redacted] Final Business Response / [redacted] (4000, 13, 2016/04/04) */ The concerns with the consumer have been addressed and consumer has emailed us that she will drop the Revdex.com complaintConsumer does not owe a balance to us Final Consumer Response / [redacted] (2000, 15, 2016/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business has reduced my balance to zeroThey claim in an email to me that this is a write off which I continue to contest-I believe I never owed the chargesIf a lease ends on February the tenant surrenders the premises on March and does not owe for that day just because that is the day the keys are turned in which was their claimThe lease was paid through February which means occupancy extends through that paid day.Because they reduced my balance to zero they are insisting I state my Revdex.com complaint is resolvedI accept their proposed resolution to reduce my balance to zero in regards to the fees, but I contend this is because I never owed it not because it is a write-off, and I withhold my right to continue my complaint elsewhere about non-renewal of lease due to retaliation because this is outside Revdex.com qualification

November 20, 2017 ID# *** *** Move in Date: 1/8/Move out Date: 6/30/2017 To Whom It May Concern: We have had several email communications with Mr*** in regards to his move out statementWe have tried to explain several times that he was not
charged for any flooring repairsI have attached a copy of move out statement where you can see that he was charged for a full cleaning of the unit and 50% of painting chargesThose are the only charges he incurred and they are validWe will not be changing the move out charges and the amount owed is $161.00. Thank You, *** ***Property Manager ***

OASIS TOWNHOMES *** *** *** * *** *** * CA ###-###-#### I fax: ###-###-#### December 11, 2017 ID# *** *** Move in Date: 1/8/Move out Date: 6/30/2017 To Whom It May Concern: Please see the following responses to Mr***'s complaints: #1: What was the original $used for. A deposit of $was never collectedMr*** had a security deposit of $I have attached copies of the ledgers, hold deposit receipts, lease and copies of checks. #2: Why are they demanding another $160? As detailed in the move out statement, they were charged for cleaning and painting if the unitThe $is the difference of what is owed after the $deposit was appliedThis has been discussed and shown to the resident several times. #- #several work order complaints I have supplied copy of the move in check list given to us by Mr***You can see that there are no issues with flooring or cabinets notedIf any issues are called into the office a work order is placed and they are handled on a first come first serve basisThis could be within hoursBeing that his home had 2 1/2 bathrooms, if a clogged toilet happened a resident would not be left without a working toilet. These issues however would have nothing to do with the move out statement and he was not charged for anything other than painting and cleaningWe will not changing the move out charges and the balance is still outstanding and due. Than you, *** *** Property Manager *** ***

I am rejecting this response because:This is total nonsense from Oasis. Of course they collected deposit $500. They have never produced any copies of my records. [redacted] was the first manager. My lease papers were collected by [redacted]. I know of no rental company that would forgo rental deposit. [redacted] took over as the manager when I was leaving the complex. This is when the disputes started. I don’t know who the current manager is. The cabinets were painted over laminated shelving. The paint was peeling off. It is a sad case of denial by the current manager. The staff turnover was so high that I assume they held no accurate records on work orders or other paperwork. Also, I extended the lease in mid-stream. This is why they don’t have the deposit on records. Their automated messaging kept sending me notes saying that my lease had expired. The place was a total screw up in records keeping. So have them research it.I can stop by the office to review the records face to face on what the issues were. Until I see copies of the records I feel that the full story is incomplete.

Initial Business Response /* (1000, 8, 2016/04/01) */
Attached please find the resident notes and Final Account Statement. The last revision was made on 3/22 (see documented notes for timeline review). Resident did not turn in keys until the 1st of March so, she was charged that one day of rent...

as we do for all residents. If she had turned in keys the day prior she would not have been charged for the additional day. We believe that we worked with the resident to resolve all of her concerns regarding her move out.
I dispute this being posted on the Revdex.com website as it was all resolved prior to her posting/complaint.
Should you have any further questions, please do not hesitate to contact me.
Best Regards,
[redacted]
Initial Consumer Rebuttal /* (4200, 11, 2016/04/01) */
Oasis Townhomes rentals agreed to remove the painting and sanitation charges.

They have continued to bill me for extra rent unfairly.

I gave 30 days notice January 29. There are 29 days of February this year so I was paid through February 29. I was actually out of the unit by that day and requested a walk through and key return. the manager wrote back and stated staff were busy and they would meet me there the NEXT day March 1 at 1000.

I went at that time on March 1 and turned keys in. But by them making that next day appointment they now say I owe through the day I turn in the keys which is not contract law. You have to be out of the unit by the day the lease and 30 day notice ends. When they are available for key turn in was their choice and regardless it would not be contractual to charge through that day because it is no longer available to the tenant for residence so it is overbilling.

So there are two issues regarding their claim I owe them 1 days rent still for March 1:

#1 it is not consistent with contract law

#2 I was actually available to turn in keys anyway and stated so by email Feb. 29 but they made the appt. for the next day.

My Revdex.com complaint stands until this is resolved

[redacted]
Final Business Response /* (4000, 13, 2016/04/04) */
The concerns with the consumer have been addressed and consumer has emailed us that she will drop the Revdex.com complaint. Consumer does not owe a balance to us.
Final Consumer Response /* (2000, 15, 2016/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business has reduced my balance to zero. They claim in an email to me that this is a write off which I continue to contest-I believe I never owed the charges. If a lease ends on February 29 the tenant surrenders the premises on March 1 and does not owe for that day just because that is the day the keys are turned in which was their claim. The lease was paid through February 29 which means occupancy extends through that paid day.Because they reduced my balance to zero they are insisting I state my Revdex.com complaint is resolved. I accept their proposed resolution to reduce my balance to zero in regards to the fees, but I contend this is because I never owed it not because it is a write-off, and I withhold my right to continue my complaint elsewhere about non-renewal of lease due to retaliation because this is outside Revdex.com qualification.