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Oasis Turf & Tree

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Oasis Turf & Tree Reviews (3)

We really appreciate the opportunity that we've had in working with you over the last few years It sounds from your complaint that there are a few aspects of your experience that caused some frustration and for that we would like to apologizeWe want you to know that even though there is a judgement call to be made in terms of treating in certain conditions, financial factors don’t play a role in making that determination In fact, we prefer to err on the side of caution to ensure the best results and to eliminate potential frustrations – both of which inevitably prove to be much costlier in the big picture than simply rescheduling a treatment The nature of our treatments is such that light leaf coverage does not have a negative impact on the treatment and rain is actually beneficial as the treatments work best when watered into the soil We absolutely acknowledge however that certain weather conditions can impact your treatment and therefore we are always willing to reapply a treatment at no charge whenever needed We are sorry that the efforts we've made prior to this point in crediting applications and multiple late fees as well as our attempts to make extra trips to perform free services has not met your expectations As a local business, we are very committed to doing everything possible to deliver great service which is why we hate to see anyone walk away with anything less than a great impression of our company

All of our team members at Oasis Turf & Tree would like to apologize for any disruption made as a result of the phone call in question We appreciate your feedback and will look into the situation internally to make sure it doesn’t happen again We’re glad to hear that Tony was professional and courteous but are disappointed in the confusion that we caused in contacting you We understand that must have seemed unusual to have seen an Oasis vehicle in the neighborhood and then later on get a call from our company We just want to assure you that the technician that was in your neighborhood was only there to provide service for one of your neighbors We will be sure to remove any record of your number we may have so that we can be certain not to cause any more confusion Please again accept our apologies and if in the future there is anything we can do to help out around the lawn, please don’t hesitate to give us a call

Across the board, we are always happy to provide additional service between visits to correct mistakes, ensure great results, take action on a stubborn challenge, or simply to evaluate an emerging issue between visits Taking this step is a measure of what we feel is good service and not a devious move my any means In this case we are simply hoping for equally fair consideration towards our team We made almost a dozen attempts to contact you regarding your services between the last visit of and this complaint - all of which were made as an attempt to resolve any concerns and to hopefully move forward in a favorable way for everybody Because none of those calls were answered or returned, we were unable to know your stance at the time We want to reiterate how much we appreciate having had the opportunity to work with you We apologize again for any aspect of the service that failed to meet your expectations

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