OB-GYNE Associates of Libertyville S.C.

TThere is another problem with the car that was supposed to have been fixed and it's not I paid one stop auto dollars for the reservoir tank to be replaced and just noticed my car leaking again and that it's the same reservoir tank it wasn't replaced it looks like it was patched and I don't feel comfortable calling one stop auto about the issueas for everything else that's going on with the car I guess I will have my son fix it when I get the money and I will continue paying my payments, I feel like the owner was being rude in the message I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I disagree with portions of the response received from the business but at this time I will accept the business response and accept the refund for the installation labor of the tires Please have the business send me a check for the refund to my address as I will not call the business and provide any credit card information over the phone.*** *** *** *** ** Kindest Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This is a legitimate complaint.  Which is why we have been working to resolve the issue.  Simply put the vehicle Mr [redacted] had purchased from us was a AS IS SALE.  We had sold him the vehicle and it had no sign of any problems and ran perfectly.  Well it apparently had a bug some...

were that caused it not to start randomly.  Since the short period of time since purchase and even though it was sold AS IS we told Mr. [redacted] to bring vehicle in and we would take a look at it.  The vehicle is having a security issue which is a dealer required repair.  We have sent vehicle to repair facility with the proper tooling to do repair.  They have had the vehicle since and have been trying to figure out this unique problem.  One Stop Auto has made sure to take care of Mr [redacted] giving him a vehicle to drive the entire time of his waiting.  Which the loaner vehicle was wrecked while at his home.  We have made sure though his transportation needs have been met.  We have not charged or asked for any money for repairs either.  SImply put.  The vehicle was sold AS IS and we have been working hard to resolve the issues at no cost to Mr. [redacted] at this point.  If there are any question please call Bryan @ [redacted].

Subject: one stop automotive ID [redacted]Hello.  I am responding to the complaint filled against One Stop Automotive.  The customer came in on a Saturday after hours of operation.  The technitions that were here turned him away at first because of that reason.  They were working...

late trying to finish up a job and were waiting on parts to arrive.  After he continued to ask several times they finally said ok since they were waiting on parts.  They installed HIS tires that were USED on his vehicle.  I was unaware of the service but have checked and found the receipt were he paid the $50 to have the tires installed.  I was called weeks later about the situation.  At the time of call I informed him that we could not help him since we were the last people to be informed of the issue and that it had been in several hands since leaving our shop.  He said that he had spent hundreds of dollars having the vehicle looked at by different places and was out lots of money.  I informed him that he should have called us to at least put us in the loop of communication instead of weeks later after the fact.  We mount tires daily and rarely have a issue with anything in the few times we have ever had a issue my techs simply let me know or order parts then and there to solve the problems we cause.  I am being told that his TPMS sensor was removed all together.  That is out of normal for my guys.  I have 2 great techs that make mistakes but have never tried or denied when they do and both of them tell me that they did not break a sensor.  If I would have been informed sooner and/ or able to look at vehicle myself it would make this much easier.  On our invoices it also states that when installing used tires we do not cover tires, rims, or sensors.  Not that it makes this easier but that is our stand.  We would be happy to have this problem solved easily and quickly as we strive to do business with the highest standards.  If a refund of $50 will make the customer happy we will refund such.  We do not feel that a refund is entitled though especially since the vehicle traveled to other business afterwards and we have no way of knowing the facts first hand.  If any questions please call [redacted] @ ###-###-####

The vehicle in question is a USED VEHICLE.  It happens to be a 2003 Chrysler PT cruiser with around 141,046 miles.  So the first part of 'ONLY HAVING FOR 3 MONTHS" is irrelavant.  it's a used vehicle and like the 200 plus garages in the valley will confirm vehicles break down that are...

a newer with half the miles.  A used or new vehicle can break at anytime.  Now for the warranty claims.  The warranty on the vehicle is for the engine and transmission internal lubricated parts.  It does not cover accessories, nor MIL lights (lights on dash).  The vehicle was brought in and we checked at NO CHARGE the check engine light and seen it needed a Oxygen sensor which isn't a covered part.  Then the sunroof track broke and we again looked at for no charge and found the sunroof track had broken which is a common issue on pt cruisers and many other sunroofs in general.  That is a accessory and not covered, yet we offered to cover half the cost(part is cheap taking the roof off of a car isn't).  The other issue about dash light etc we haven't had in the shop to look at so I'm not sure what shop she went to.  As for the lugs breaking the customer had installed her own tire admitted by the daughters own doing.  The lugs were not torqued to specification and in fact way to tight.  That caused the studs to break.  Again not a covered issue especially since she caused it.  We however did Tow the vehicle from ROCKY MOUNT back to Roanoke, VA.  She had no money up front for anything.  We repaired vehicle and got it back on the road.  She paid for the parts that broke and labor for such repair.  $83.44. The tow bill is still owed.  Therefore the $300 dollars she paid wasn't for repair it was more for her car payment.  The customer has been helped outside of her warranty. Side note the WARRANTY IS FREE AND WAS NO CHARGE FOR WHAT IT WOULD COVER IF NEEDED.  The warranty is only for 3 months 3,000 miles 50/50.  We apologize that the vehicle in question is a used vehicle and hasn't met the expectation of a 2018 model of perfection.  If the customer would like we will happily take the vehicle back and provide transport to any of our local NEW CAR DEALERS so she may fulfill her desires.  If any questions please feel free to contact [redacted] @ One Stop Automotive.  We strive to do our best to provide excellent service and cars.  We are also human and realize not everyone is possible to please.  I will address with our secretaries in the future do not release a vehicle when a bill is owed.  Especially if the customer is unhappy with stuff they broke.  Sincerely the person who went above and beyond to help the unappreciative Bryan ThornhillOwner/ operator

TThere is another problem with the car that was supposed to have been fixed and it's not I paid one stop auto 98.00 dollars for the reservoir tank to be replaced and just noticed my car leaking again and that it's the same reservoir tank it wasn't replaced it looks like it was patched and I don't feel comfortable calling one stop auto about the issueas for everything else that's going on with the car I guess I will have my son fix it when I get the money and I will continue paying my payments, I feel like the owner was being rude in the message 
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I will get my son to look at my car and fix it because I just don't feel comfortable going to the shop and do not like the way the owner has talked to me in the messages on here and can not pay the kind of money they want to look at my car and to fix it so I will have my car fix on my own and the only time I will go to the shop is to pay on my car sorry but that's the way I have been made to feel 
Regards,
[redacted]

The response is fairly simple.  First off yes it has taken to long to get repaired.  Unfortunately we had both technicians out sick for majority of January.  Although the techs were out sick we tried getting other help from people with no success.  They were able to replace...

stator and achieve spark.  But there are more issues.  We also are not experts on these ATVs as we have only been dealing them for a few months and have very little issues needing repair. Therefore we haven't learned the fixes and tricks. The warranty is 30 days and covers engine and transmission. NOT electrical such as the stator.  We have repaired that at no charge and plan to have fixed at no charge. The engine has been shipped to the manufacturer at our expense and we are just waiting for it to be repaired and shipped back.  Once we get it back we will reinstall and test it out.  We hate any issues with any service or sale. Sometimes though things happen and we just gotta fix them. Although this hasn't been as quick and easy for any of us. We will have it fixed. We didn't take parts off other ATVs bc that would be misleading a potential customer that would buy and parted out ATV.  If any questions we are glad to help please feel free to call Bryan at [redacted]

On 7/3 consumer came in to make her regularly scheduled car payment and money toward the tow bill.  She never mention an issue with the reservoir tank leaking.  The reservoir tank is plastic and is not patchable.  If she is continuing to have a problem with this tank leaking please contact the shop to make an appointment for us to check.[redacted]General Manager