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OB Sushi Sushi

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OB Sushi Sushi Reviews (1)

Review: Worst experience at a restaurant.We ordered our rolls, and the waitress was very difficult to interact with since she immediately left our table without asking if we needed anything else. 30 minutes later a plate of sushi was dropped off at our table without an explanation. We had to ask the server what was on the plate that we just received, since she did not clarify. The server immediately realized her mistake and without apologizing took the plate and transferred it the the table next to us.Almost 1 hour later no sushi, two parties (a party of 8 & a party of 2) arrived after us and received their meal orders before we did. During this time we were not being checked on by our server. We asked our server about our rolls and she stated that she was unsure and did not try to find out. We then went to ask the sushi chef. In that moment he realized that he had lost our table ticket and none of our food had been made. Immediately, the sushi chefs started making our rolls, which only took them 15-20 minutes. The cooks sent over complimentary edamame to make up for the wait, but we did not ask for this. In fact, no one-including our waitress- directly apologized to us for the wait, nor were we asked about what they as a restaurant staff could have done to further alleviate our frustration.When we receive our bill for the evening, we informed our waitress that we were unsatisfied with the service we received and that we did not want to pay the total amount. Our waitress showed little empathy when we informed her of our dissatisfaction. When asked if we could speak with a manager we were informed that the manager left. When asked for his name we were then informed that their business "does not have a manager". When confronted about this matter the woman continued to insist that we pay full price. We attempted to speak with others who worked in the restaurant and received little help. Our waitress wanted to take away $2 from a $43 bill, but eventually removed one roll, $8.Desired Settlement: We believe that restaurants should treat their customers with the utmost respect, and when that does not happen there should be a formal apology. A refund ($34.88 bill) would be nice, but we are not asking for one. Instead, we would like to formal letter of apology from the servers and their management for the disrespect we felt. Also, we would like for the entire restaurant to attend a customer service training.

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Description: Restaurants

Address: 4967 Newport Ave, San Diego, California, United States, 92107

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