Initial Business Response /* (1000, 5, 2015/11/02) */
Contact Name and Title: Olga V***
Contact Phone:
Contact Email: ***
I had taken an order to the customer, in which came at pm, minutes prior to closing hoursShe requested a delivery and I said that it was
late and that her order would be delivered after closing hours , but because we are in a small town I honored her orderShe asked for some appetizers and also asked for single lasagnes with meatballsI clearly stated on the phone that I would give her the for deal as it would be cheaper than " single " lasagnasThe for is clearly stated on our menu for In the same box clearly stated says in bold writing " single " lasagna with meatballs We have our pizzas and pastas are for but it stated on different parts of the menu there are certain items not for There is also a box where we say we also sell " single " pizzas "We place these " single " items which clearly mean item because there are customers that can not eat pastas or pizzasWe do not force them to pay for the for price which us more expensive than the " single " pizza or " single pasta*** She thought the bill amount was too expensive and I explained to her the charges for each itemShe said that she ordered single lasagnas with meat balls and that they should have been I said well if that was the case I would charge you dollars instead of the that I charged you , but I gave you the for price at which I thought was more appropriate than the times at dollarsShe wasn't accepting what I was saying to her and because I know the customer I politely said its way passed my closing time , I thought I was doing a good deed by taking this delivery passed my hours so that the customer*** She again called a week or so later and spoke with my daughter to place an order for a chicken Caesar salad for deliveryMy daughter told her there would be a dollar delivery charge because her order was under a dollar orderShe took offense of this and that is when I took the phone and explained that we clearly state that on our menu and that is when she got rude with me and said that she would contact the Revdex.com for the lasagna problem she had a week earlier***
Initial Business Response /* (1000, 5, 2015/11/02) */
Contact Name and Title: Olga V***
Contact Phone:
Contact Email: ***
I had taken an order to the customer, in which came at pm, minutes prior to closing hoursShe requested a delivery and I said that it was
late and that her order would be delivered after closing hours , but because we are in a small town I honored her orderShe asked for some appetizers and also asked for single lasagnes with meatballsI clearly stated on the phone that I would give her the for deal as it would be cheaper than " single " lasagnasThe for is clearly stated on our menu for In the same box clearly stated says in bold writing " single " lasagna with meatballs We have our pizzas and pastas are for but it stated on different parts of the menu there are certain items not for There is also a box where we say we also sell " single " pizzas "We place these " single " items which clearly mean item because there are customers that can not eat pastas or pizzasWe do not force them to pay for the for price which us more expensive than the " single " pizza or " single pasta*** She thought the bill amount was too expensive and I explained to her the charges for each itemShe said that she ordered single lasagnas with meat balls and that they should have been I said well if that was the case I would charge you dollars instead of the that I charged you , but I gave you the for price at which I thought was more appropriate than the times at dollarsShe wasn't accepting what I was saying to her and because I know the customer I politely said its way passed my closing time , I thought I was doing a good deed by taking this delivery passed my hours so that the customer*** She again called a week or so later and spoke with my daughter to place an order for a chicken Caesar salad for deliveryMy daughter told her there would be a dollar delivery charge because her order was under a dollar orderShe took offense of this and that is when I took the phone and explained that we clearly state that on our menu and that is when she got rude with me and said that she would contact the Revdex.com for the lasagna problem she had a week earlier***