Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Our responses to Knockout's rebuttal are in bold printPlease be advised that we have other pictures to back up our claimsThank you for your help MESSAGE FROM BUSINESS: We are truly sorry that the project didn't go as smoothly as we strive forFurther below are some detailsDespite the issues we completed within two weeks of our guarantee date and credited the client for the delays and beyondThe apartment looks BEAUTIFUL! *We wonder if the writer of the rebuttal, who is nameless, has ever seen the completed apartmentIf he/she has not, then there might be a problem with veracityTo the best of our understanding and our lawyers' knowledge, Knockout has not credited us for the 'delays and beyond,' whatever, 'beyond' meansPlease note that the first contractual completion date was Then Knockout unilaterally changed the date to ** November When Knockout failed to complete the job by the second deadline, the new guarantee date became February **, We agree that Knockout guarantees a completion date, but our question is to which date is the company referring? Is it original the date that that appears of the contract or the dates that do not appear in the contract? Against his lawyers suggestion, he still didn't want to pay a large balance*The large balance is approximately $11,To the best of our knowledge, after reviewing the confidential emails addressed to us from our lawyers, Gil S [redacted] and KC P***, we avow that they never suggested or even implied that we pay the balance; rather, they encouraged us to pursue our case against KnockoutThey wrote in an email addressed to us, dated March **, 2017: “...given the circumstances, we can't imagine a scenario where Knockout would prevail.” We ask the author of the rebuttal to submit the email or letter to corroborate his/her claimWe, moreover, are willing to disclose to the Revdex.com all confidential emails that we received from S [redacted] and Associates We get many referrals and provide a list of references to any potential clientWe provide an industry leading year labor AND products warranty as well as an ontime guarantee*Providing referrals, references, and seven-year guarantees do not ensure that the job will go smoothly In our case, it did notYes, there is an 'on time' guarantee in the contract; however, as previously stated, we ask to which date is the company referring? In taking care of and getting approvals for the renovation, we successfully avoided the requirement for an architect and a construction permit (the homeowners building originally required it) which would have added THOUSANDS OF DOLLARS to the project and MANY ADDITIONAL WEEKSto the preparation stageThere was no added charge for this and we wouldn't ordinarily emphasize this except in response to this complaint*We allege that the above statement is not trueEvery renovation needs construction permits (plumbing, electrical, etc.)It was incumbent upon that Knockout secure all permits need for the project, especially after we paid the company a $3,fee to obtain the permitsContractually, Knockout had to provide themMoreover, the work scope did not require an architect nor did the building demand one for the work that we contracted Knockout to do Major items-When the walls were skimcoated, we realized that an adhesion agent that we use as standard practice wasn't applied so we re-did the skim coating *We allege that the above statement is falseKnockout implies that the company discovered the mistake when in reality, I (Joe) brought it to their attentionI noticed that the workers, contrary to what the work scope stipulated, were not using Plaster-Weld, the industry's standard adhesion agentInstead, the crew was using a [redacted] latex paint primer as the base for patching, plastering, and skim coatingI played dumb and questioned the workers on several occasions if they, indeed, were using Plaster-WeldThe crew's answers were always in the affirmative; however, they were not telling the truth One can easily detect Plaster-Weld because its color is violet as opposed the color white for the primerThe crew and Knockout continued to reassure us the paint primer would do the jobI contacted [redacted] ***, and the company representative stated that the paint primer would not bind well, if at all, with new plaster/compoundThe following emails chronicle our correspondence with [redacted] and the [redacted] representative: I contacted [redacted] ***, inquiring if the latex primer initially used on the walls and ceilings was suitable to use as a base coat for applying plasterThe company reply is below I (sic) happy to report that Darek is now using Plaster-Weld, the produce (sic) for which we contracted We hope that you continue to monitor the work aggressively to avoid addition (sic) confrontations and/or problems [redacted] and [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Also,the colored concrete floors didn't turn out as smoothly as we wanted them to so we re-poured the floors and the client took three weeks to choose a new color as he changed his mind *We can write a book about this fiasco First, to clarify, the floor is not concreteIt is epoxySecondly, I will address, in a new paragraph, the writer’s assertion that we solely caused a delay in selecting the color for the second poured floor On or about ** September 2016, we met with Damian D [redacted] (D.A.ZRepairs) at the apartment along with the project manager, Rainer S [redacted] Damian showed us color samples, and we selected the color on the spot He began work soon after; however, Damian delayed the projectHe reported that his machine, which he used to level the existing floor, either broke down or needed new grinding headsOn ** September 2016, we received an email from Rainer, stating that the floor “ really looks great ” and that Damian would return the following Tuesday to buff the floorDamian never returned As a matter of fact, he became incommunicado, disappearing altogetherWe were not able to reach him, and neither was KnockoutAnd the statement that the floor looked fantastic is not correctThe job Damian did, and we have pictures to prove it, was a disasterHe damaged, with his grinding machine, every newly plastered wall in the apartmentHe splattered epoxy on the wallsDamian or his workers left footprints in the epoxy; there were bare spots, there were mounds, there were waves of uneven epoxy instead of a smooth finishThe floor looked like the surface of the moonHe or his workers also tried to cover up the construction carnage by slinging an oil based paint on the damaged areas of the walls as if they were a canvas for a Jackson Pollack paintingMoreover, he/they also spilled the oil base paint on the newly tiled bathroom floor and the bathroom medicine cabinetTo add insult to injury, he/they left the uncapped, half-full, damaged paint can in the bathroom the client took three weeks to choose a new color as he changed his mind *The above statement needs clarificationWR Flooring, owned by Wilson R [redacted] of Newark, New Jersey, did the second pourWe did not want to change the floor colorWe had to because Wilson was not using the same material as D.A.ZrepairsThe following is a timeline of events leading to the repair and completion of the floorPlease note that we repeatedly showed, through verbal descriptions and catalog pictures, what we wanted for the repairWilson just could not get the samples rightWe will let the Revdex.com decide if we, indeed, took three weeks to choose a new color Friday, September **, 2016Knockout owner Kieth Steier informs us that he has a “ new guy ” for the floor; Tuesday, October *, John D [redacted] , who is subbing for the vacationing Rainer, sends WR Flooring’s credentials to Pride Property Management; Wednesday, October *, Bud Clayton of Pride Property Management asks to see the new work scope before work proceedsKnockout informs him that it is a repair job, and there is no need to submit a new work scopeWednesday, October *, 2016In an email to John D [redacted] , dated October *, I (Joe) explained that I visited the apartment and saw Wilson and his helper removing the splattered epoxy from the damaged wallsI also stated that Aida and I were going to meet with Wilson on * October to see his samplesThursday, October *, We send an email to John stating that Wilson was a no-showFriday, October *, 2016We receive an email from Knockout, saying that the repair will cost us an additional $3,500, due to the materials that WR Flooring will use to fix the floorWe declined to pay the extra cost; Monday, October **, 2016It is Columba’s day, and management does not allow any contractors to work on a holidayWe put in a request for a less expensive floor design/repairTuesday, October **, We request to meet with John on October **, 2016, to solve the floor conundrumWednesday, October **, John says that he will have trouble meeting usFriday, October **, John confirms that we finalized the color and that Wilson can begin repouring the floor on Tuesday, October, [redacted] and complete the job by Friday, October **Wilson does complete the floor by FridayAs this is an old building complications with plumbing and electrical are not unusual and we addressed them *The difficulties with the plumbing and the electrical work had nothing to do with the age of the building, one built in The electrician contracted by Knockout snaked live BX cables around the water main for the G-line apartmentsThe live wires touched the mainThe building superintendent, Oscar, from whom we can get an affidavit, discovered this by accident when he had to turn off the water one dayWe also repeatedly told the site managers (we had two, Rainer left Knockout on or about ** October and John took his place), verbally and via email, that there was a non-working switch in the bedroomTo this day, we have a beautiful switch plate that covers a nonfunctioning switchThe electrician also incorrectly positioned a switch in the living areaThe electrician, at a later date, had to reposition the switch*The age of the building had nothing to do with a worker driving a screw through the hot water riser for the G-line apartmentsWe contracted for the workers to remove a radiator in the kitchenIt served no purpose but to take up space in a small areaAll the worker had to do was take a piece of drywall and use it to fill in the hole where the radiator once stoodThe large hole gave the employee a clear line of vision of the risersNevertheless, he still drove a screw through a pipeI discovered this fiasco by accident when I visited the apartment that Friday, ** July, after pmBefore I entered the apartment, I heard voices through the door when there should be no one in the apartmentThe building rule is that no contractor can work on a project after pmWhen I opened the door, I saw two emergency plumbers and Oscar trying to stop the leak caused by the drilled holeIt took over two hours and approximately three feet of new pipe to rectify the problem *The age of the building had nothing to do with Knockout ordering the incorrect kitchen sink, twiceThe adage, 'the third time is a charm,’ also rings hollowOn the workers last and final attempt, they installed the third incarnation of the sink with the manufacturer's logo facing the window instead of facing the person who is at the sinkA minor detail, but still annoyingWhen we told John about this, and he responded that he likes it that wayMy wife did not and was very upset *The age of the building had nothing to do with the way the plumbers installed the bathroom vanity sinkThey positioned it incorrectly, leaving the sink lopsidedThey also tried to conceal this unacceptable job by applying large amounts of caulking to hide their errorsAfter complaining, the workers, not the plumbers, had to reinstall the sink*The age of the building had nothing to do with the fact that it took the workers nearly one month to complete the installation of the bathroom vanityThey put up the frame but delayed in coming back to install the doors and the drawerAlso, please note that the drawer would not sit properly because the plumber installed valve stems that were too longThe vanity parts languished on the living area floor for nearly one monthIn addition, the client was onsite daily, hampering progress, calling everything into question and he was slow to make decisions which also caused delays*We hope that whoever wrote the Knockout rebuttal knows the definition of libelNeither my wife nor I was never on the site dailyIf Knockout believes this to be so, then Knockout better have documentation to prove its assertionThe writer of the rebuttal also states that we called everything into question and that we hampered progressFor the amount of money that we were paying Knockout, approximately $140,(one hundred forty-thousand dollars), and after experiencing problem after problem with the renovation, we believe we did have a right, as consumers, to question what my wife and I alleged were contractual violations and shoddy workmanshipWe ask that whoever wrote the rebuttal to specify what we questioned and how we specifically hampered progressMoreover, there not is any sentence, clause, or prohibition in the contract that states that we cannot visit our property to see how the work is progressingThe client owes a significant sum after we applied a large creditWe would like to get paid for the work done including products installed [redacted] We ask the writer of the rebuttal to state precisely what was the credit and what was the amount of the creditWe have no idea to what he/she is referringAccording to our lawyers, Knockout owes us significant monies, approximately $to $12,because of alleged contractual violations and the loss of rental income from our old apartmentPlease remember that Knockout guaranteed that the company would complete work within thirteen weeksIt took the company seven months before they allegedly completed the workPlease note that neither my wife nor I have signed off on the work as stipulated in the work scopeKnockout has yet to return or four sets of keys to the apartmentLastly, according to our lawyers, Knockout, to the best of our knowledge, has yet to close the plumbing permitAdditionally, we have emails from the client that dispute some of his complaint and will provide those directly to t *Knockout has emails, and so do we; but according to our lawyers, we have the preponderance of evidence: statements, emails, photos, videos and, if need be, affidavits from witnesses that will corroborate our allegations against Knockout*We will not burden the Revdex.com with the other complaints we have against Knockout: workers urinating in a nonfunctioning toilet, then leaving the waste to fester for weeksThe apartment reeked of stale urine; the destruction of the bathroom ceiling of apartment [redacted] that Knockout's over-eager demolition team caused when they worked on our bathroomWe received at least three threatening phone calls from the unit's owner during July 20-She also reported the incident to Pride Property Management, who then suspended all construction until management conducted an investigation of the incident; the damage (dents and scrapes) to the front door of the apartment that the workers tried to hide with a large piece of cardboard that even obscured the work permits; the substitution of silver colored cardboard for the kitchen cabinet toe kicks after we specifically requested metal toe kicks; the cracking and the replacement of the mirrored doors of the bathroom medicine cabinet, no less than three times; a weekly progress report submitted by Rainer S [redacted] (please not that we did not receive weekly reports) that stated that the workers completed the bathroom grouting when in fact the workers did not come to the apartment for days My wife and I have always wished to settle these matters amicably, but out of desperation, we had to hire a lawyerWe have refrained from writing negative reviews on [redacted] , and other social media We have not been vindictiveWe have not been overly demandingWe have, however, been more than a patient with Knockout We do not wish to solve these matters, at this time, either in small claims court or through arbitration My wife and I, two senior citizens, avow that the statements we have made in our rebuttal are, to the best of our knowledge and abilities, trueWe do not have any intentions of perjuring ourselves or committing fraudAs previously stated, we wish to settle this matter amicablyThe ball is in Knockout's court Respectfully, [redacted] and [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Knockout broke the contact, pure and simpleThe company guaranteed a completion date in the written contact, October 2016, NOT February Shoddy workmanship caused delays and the absence of the work crew for weeks on endRainer S [redacted] , as stated in our last rebuttal, submitted TWO weekly updatesLies.In my last rebuttal, I asked Knockout for specifics to corroborate its allegation agains usNotice the company's newest rebuttal does not answer any of the points we have madeWe allege that Knockout lies and obfuscates and inveigles the truth By contract, Knockout owes us moneyI am going to begin a social media blitz that will expose Knockout for what it is: a company that does not live up to its contractual obligationsAnd will get the affidavits to prove it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Knockout broke the contact, pure and simpleThe company guaranteed a completion date in the written contact, October 2016, NOT February Shoddy workmanship caused delays and the absence of the work crew for weeks on endRainer S***, as stated in our last rebuttal, submitted TWO weekly updatesLies.In my last rebuttal, I asked Knockout for specifics to corroborate its allegation agains usNotice the company's newest rebuttal does not answer any of the points we have madeWe allege that Knockout lies and obfuscates and inveigles the truth By contract, Knockout owes us moneyI am going to begin a social media blitz that will expose Knockout for what it is: a company that does not live up to its contractual obligationsAnd will get the affidavits to prove it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Our responses to Knockout's rebuttal are in bold printPlease be advised that we have other pictures to back up our claimsThank you for your help.
MESSAGE FROM BUSINESS: We are truly sorry that the project didn't go as smoothly as we strive forFurther below are some detailsDespite the issues we completed within two weeks of our guarantee date and credited the client for the delays and beyondThe apartment looks BEAUTIFUL! *We wonder if the writer of the rebuttal, who is nameless, has ever seen the completed apartmentIf he/she has not, then there might be a problem with veracityTo the best of our understanding and our lawyers' knowledge, Knockout has not credited us for the 'delays and beyond,' whatever, 'beyond' means. Please note that the first contractual completion date was 10/**/Then Knockout unilaterally changed the date to ** November When Knockout failed to complete the job by the second deadline, the new guarantee date became February **, We agree that Knockout guarantees a completion date, but our question is to which date is the company referring? Is it original the date that that appears of the contract or the dates that do not appear in the contract? Against his lawyers suggestion, he still didn't want to pay a large balance. *The large balance is approximately $11,To the best of our knowledge, after reviewing the confidential emails addressed to us from our lawyers, Gil S*** and KC P***, we avow that they never suggested or even implied that we pay the balance; rather, they encouraged us to pursue our case against KnockoutThey wrote in an email addressed to us, dated March **, 2017: “...given the circumstances, we can't imagine a scenario where Knockout would prevail.” We ask the author of the rebuttal to submit the email or letter to corroborate his/her claimWe, moreover, are willing to disclose to the Revdex.com all confidential emails that we received from S*** and Associates. We get many referrals and provide a list of references to any potential clientWe provide an industry leading year labor AND products warranty as well as an ontime guarantee. *Providing referrals, references, and seven-year guarantees do not ensure that the job will go smoothly. In our case, it did notYes, there is an 'on time' guarantee in the contract; however, as previously stated, we ask to which date is the company referring? In taking care of and getting approvals for the renovation, we successfully avoided the requirement for an architect and a construction permit (the homeowners building originally required it) which would have added THOUSANDS OF DOLLARS to the project and MANY ADDITIONAL WEEKSto the preparation stageThere was no added charge for this and we wouldn't ordinarily emphasize this except in response to this complaint. *We allege that the above statement is not trueEvery renovation needs construction permits (plumbing, electrical, etc.)It was incumbent upon that Knockout secure all permits need for the project, especially after we paid the company a $3,fee to obtain the permitsContractually, Knockout had to provide them. Moreover, the work scope did not require an architect nor did the building demand one for the work that we contracted Knockout to do. Major items-When the walls were skimcoated, we realized that an adhesion agent that we use as standard practice wasn't applied so we re-did the skim coating. *We allege that the above statement is falseKnockout implies that the company discovered the mistake when in reality, I (Joe) brought it to their attentionI noticed that the workers, contrary to what the work scope stipulated, were not using Plaster-Weld, the industry's standard adhesion agentInstead, the crew was using a *** *** latex paint primer as the base for patching, plastering, and skim coatingI played dumb and questioned the workers on several occasions if they, indeed, were using Plaster-WeldThe crew's answers were always in the affirmative; however, they were not telling the truth. One can easily detect Plaster-Weld because its color is violet as opposed the color white for the primerThe crew and Knockout continued to reassure us the paint primer would do the jobI contacted *** ***, and the company representative stated that the paint primer would not bind well, if at all, with new plaster/compoundThe following emails chronicle our correspondence with *** *** and the *** *** representative: I contacted *** ***, inquiring if the latex primer initially used on the walls and ceilings was suitable to use as a base coat for applying plasterThe company reply is below I (sic) happy to report that Darek is now using Plaster-Weld, the produce (sic) for which we contracted. We hope that you continue to monitor the work aggressively to avoid addition (sic) confrontations and/or problems. *** and ***
*** ***
*** *** *** ***
*** *** ***
*** *** *** ** *** *** **
*** ***
***
*** *** ** * *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** * *** *** ***
*** ***
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*** *** ***
*** *** * ***
*** *** *** *** ** ***
* *** *** * *** ***
***
Also,the colored concrete floors didn't turn out as smoothly as we wanted them to so we re-poured the floors and the client took three weeks to choose a new color as he changed his mind. *We can write a book about this fiasco. First, to clarify, the floor is not concreteIt is epoxySecondly, I will address, in a new paragraph, the writer’s assertion that we solely caused a delay in selecting the color for the second poured floor. On or about ** September 2016, we met with Damian D*** (D.A.ZRepairs) at the apartment along with the project manager, Rainer S*Damian showed us color samples, and we selected the color on the spot. He began work soon after; however, Damian delayed the projectHe reported that his machine, which he used to level the existing floor, either broke down or needed new grinding headsOn ** September 2016, we received an email from Rainer, stating that the floor “…really looks great…” and that Damian would return the following Tuesday to buff the floorDamian never returned. As a matter of fact, he became incommunicado, disappearing altogetherWe were not able to reach him, and neither was KnockoutAnd the statement that the floor looked fantastic is not correctThe job Damian did, and we have pictures to prove it, was a disasterHe damaged, with his grinding machine, every newly plastered wall in the apartmentHe splattered epoxy on the wallsDamian or his workers left footprints in the epoxy; there were bare spots, there were mounds, there were waves of uneven epoxy instead of a smooth finishThe floor looked like the surface of the moonHe or his workers also tried to cover up the construction carnage by slinging an oil based paint on the damaged areas of the walls as if they were a canvas for a Jackson Pollack paintingMoreover, he/they also spilled the oil base paint on the newly tiled bathroom floor and the bathroom medicine cabinetTo add insult to injury, he/they left the uncapped, half-full, damaged paint can in the bathroom the client took three weeks to choose a new color as he changed his mind. *The above statement needs clarificationWR Flooring, owned by Wilson R*** of Newark, New Jersey, did the second pourWe did not want to change the floor colorWe had to because Wilson was not using the same material as D.A.Zrepairs. The following is a timeline of events leading to the repair and completion of the floorPlease note that we repeatedly showed, through verbal descriptions and catalog pictures, what we wanted for the repairWilson just could not get the samples rightWe will let the Revdex.com decide if we, indeed, took three weeks to choose a new color. Friday, September **, 2016Knockout owner Kieth Steier informs us that he has a “…new guy…” for the floor; Tuesday, October *, 2016 John D***, who is subbing for the vacationing Rainer, sends WR Flooring’s credentials to Pride Property Management; Wednesday, October *, 2016 Bud Clayton of Pride Property Management asks to see the new work scope before work proceedsKnockout informs him that it is a repair job, and there is no need to submit a new work scope. Wednesday, October *, 2016In an email to John D***, dated October *, I (Joe) explained that I visited the apartment and saw Wilson and his helper removing the splattered epoxy from the damaged wallsI also stated that Aida and I were going to meet with Wilson on * October to see his samples. Thursday, October *, 2016 We send an email to John stating that Wilson was a no-show. Friday, October *, 2016We receive an email from Knockout, saying that the repair will cost us an additional $3,500, due to the materials that WR Flooring will use to fix the floorWe declined to pay the extra cost; Monday, October **, 2016It is Columba’s day, and management does not allow any contractors to work on a holidayWe put in a request for a less expensive floor design/repair. Tuesday, October **, 2016 We request to meet with John on October **, 2016, to solve the floor conundrum. Wednesday, October **, 2016 John says that he will have trouble meeting us. Friday, October **, 2016 John confirms that we finalized the color and that Wilson can begin repouring the floor on Tuesday, October, ** and complete the job by Friday, October **. Wilson does complete the floor by Friday. As this is an old building complications with plumbing and electrical are not unusual and we addressed them. *The difficulties with the plumbing and the electrical work had nothing to do with the age of the building, one built in The electrician contracted by Knockout snaked live BX cables around the water main for the G-line apartmentsThe live wires touched the mainThe building superintendent, Oscar, from whom we can get an affidavit, discovered this by accident when he had to turn off the water one dayWe also repeatedly told the site managers (we had two, Rainer left Knockout on or about ** October and John took his place), verbally and via email, that there was a non-working switch in the bedroomTo this day, we have a beautiful switch plate that covers a nonfunctioning switchThe electrician also incorrectly positioned a switch in the living areaThe electrician, at a later date, had to reposition the switch. *The age of the building had nothing to do with a worker driving a screw through the hot water riser for the G-line apartmentsWe contracted for the workers to remove a radiator in the kitchenIt served no purpose but to take up space in a small areaAll the worker had to do was take a piece of drywall and use it to fill in the hole where the radiator once stoodThe large hole gave the employee a clear line of vision of the risersNevertheless, he still drove a screw through a pipeI discovered this fiasco by accident when I visited the apartment that Friday, ** July, after pmBefore I entered the apartment, I heard voices through the door when there should be no one in the apartmentThe building rule is that no contractor can work on a project after pmWhen I opened the door, I saw two emergency plumbers and Oscar trying to stop the leak caused by the drilled holeIt took over two hours and approximately three feet of new pipe to rectify the problem. *The age of the building had nothing to do with Knockout ordering the incorrect kitchen sink, twiceThe adage, 'the third time is a charm,’ also rings hollowOn the workers last and final attempt, they installed the third incarnation of the sink with the manufacturer's logo facing the window instead of facing the person who is at the sinkA minor detail, but still annoyingWhen we told John about this, and he responded that he likes it that wayMy wife did not and was very upset *The age of the building had nothing to do with the way the plumbers installed the bathroom vanity sinkThey positioned it incorrectly, leaving the sink lopsidedThey also tried to conceal this unacceptable job by applying large amounts of caulking to hide their errorsAfter complaining, the workers, not the plumbers, had to reinstall the sink. *The age of the building had nothing to do with the fact that it took the workers nearly one month to complete the installation of the bathroom vanityThey put up the frame but delayed in coming back to install the doors and the drawerAlso, please note that the drawer would not sit properly because the plumber installed valve stems that were too longThe vanity parts languished on the living area floor for nearly one month. In addition, the client was onsite daily, hampering progress, calling everything into question and he was slow to make decisions which also caused delays. *We hope that whoever wrote the Knockout rebuttal knows the definition of libelNeither my wife nor I was never on the site dailyIf Knockout believes this to be so, then Knockout better have documentation to prove its assertionThe writer of the rebuttal also states that we called everything into question and that we hampered progressFor the amount of money that we were paying Knockout, approximately $140,(one hundred forty-thousand dollars), and after experiencing problem after problem with the renovation, we believe we did have a right, as consumers, to question what my wife and I alleged were contractual violations and shoddy workmanshipWe ask that whoever wrote the rebuttal to specify what we questioned and how we specifically hampered progressMoreover, there not is any sentence, clause, or prohibition in the contract that states that we cannot visit our property to see how the work is progressing. The client owes a significant sum after we applied a large creditWe would like to get paid for the work done including products installed. * We ask the writer of the rebuttal to state precisely what was the credit and what was the amount of the creditWe have no idea to what he/she is referringAccording to our lawyers, Knockout owes us significant monies, approximately $to $12,because of alleged contractual violations and the loss of rental income from our old apartmentPlease remember that Knockout guaranteed that the company would complete work within thirteen weeksIt took the company seven months before they allegedly completed the workPlease note that neither my wife nor I have signed off on the work as stipulated in the work scopeKnockout has yet to return or four sets of keys to the apartmentLastly, according to our lawyers, Knockout, to the best of our knowledge, has yet to close the plumbing permit. Additionally, we have emails from the client that dispute some of his complaint and will provide those directly to t *Knockout has emails, and so do we; but according to our lawyers, we have the preponderance of evidence: statements, emails, photos, videos and, if need be, affidavits from witnesses that will corroborate our allegations against Knockout. *We will not burden the Revdex.com with the other complaints we have against Knockout: workers urinating in a nonfunctioning toilet, then leaving the waste to fester for weeksThe apartment reeked of stale urine; the destruction of the bathroom ceiling of apartment *** that Knockout's over-eager demolition team caused when they worked on our bathroomWe received at least three threatening phone calls from the unit's owner during July 20-She also reported the incident to Pride Property Management, who then suspended all construction until management conducted an investigation of the incident; the damage (dents and scrapes) to the front door of the apartment that the workers tried to hide with a large piece of cardboard that even obscured the work permits; the substitution of silver colored cardboard for the kitchen cabinet toe kicks after we specifically requested metal toe kicks; the cracking and the replacement of the mirrored doors of the bathroom medicine cabinet, no less than three times; a weekly progress report submitted by Rainer S*** (please not that we did not receive weekly reports) that stated that the workers completed the bathroom grouting when in fact the workers did not come to the apartment for days My wife and I have always wished to settle these matters amicably, but out of desperation, we had to hire a lawyerWe have refrained from writing negative reviews on *** ***, and other social media. We have not been vindictiveWe have not been overly demandingWe have, however, been more than a patient with Knockout We do not wish to solve these matters, at this time, either in small claims court or through arbitration. My wife and I, two senior citizens, avow that the statements we have made in our rebuttal are, to the best of our knowledge and abilities, trueWe do not have any intentions of perjuring ourselves or committing fraud. As previously stated, we wish to settle this matter amicablyThe ball is in Knockout's court. Respectfully, *** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The work was completed per the contractThe consumer refused to pay despite this and we filed a lienWe are sorry that the client is so dissatisfied but they were more than willing to have us complete the work and it's done.The permits are closed out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We are truly sorry that the project didn't go as smoothly as we strive forFurther below are some detailsDespite the issues we completed within two weeks of our guarantee date and credited the client for the delays and beyond. The apartment looks BEAUTIFUL! Against his
lawyers suggestion, he still didn't want to pay a large balance. We get many referrals and provide a list of references to any potential clientWe provide an industry leading year labor AND products warranty as well as an ontime guarantee.In taking care of and getting approvals for the renovation, we successfully avoided the requirement for an architect and a construction permit (the homeowners building originally required it) which would have added THOUSANDS OF DOLLARS to the project and MANY ADDITIONAL WEEKS to the preparation stageThere was no added charge for this and we wouldn't ordinarily emphasize this except in response to this complaint.Major items-When the walls were skimcoated, we realized that an adhesion agent that we use as standard practice wasn't applied so we re-did the skim coatingAlso,the colored concrete floors didn't turn out as smoothly as we wanted them to so we re-poured the floors and the client took three weeks to choose a new color as he changed his mindAs this is an old building complications with plumbing and electrical are not unusual and we addressed themIn addition, the client was onsite daily, hampering progress, calling everything into question and he was slow to make decisions which also caused delays.The client owes a significant sum after we applied a large creditWe would like to get paid for the work done including products installed.Additionally, we have emails from the client that dispute some of his complaint and will provide those directly to the Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Our responses to Knockout's rebuttal are in bold printPlease be advised that we have other pictures to back up our claimsThank you for your help MESSAGE FROM BUSINESS: We are truly sorry that the project didn't go as smoothly as we strive forFurther below are some detailsDespite the issues we completed within two weeks of our guarantee date and credited the client for the delays and beyondThe apartment looks BEAUTIFUL! *We wonder if the writer of the rebuttal, who is nameless, has ever seen the completed apartmentIf he/she has not, then there might be a problem with veracityTo the best of our understanding and our lawyers' knowledge, Knockout has not credited us for the 'delays and beyond,' whatever, 'beyond' meansPlease note that the first contractual completion date was Then Knockout unilaterally changed the date to ** November When Knockout failed to complete the job by the second deadline, the new guarantee date became February **, We agree that Knockout guarantees a completion date, but our question is to which date is the company referring? Is it original the date that that appears of the contract or the dates that do not appear in the contract? Against his lawyers suggestion, he still didn't want to pay a large balance*The large balance is approximately $11,To the best of our knowledge, after reviewing the confidential emails addressed to us from our lawyers, Gil S [redacted] and KC P***, we avow that they never suggested or even implied that we pay the balance; rather, they encouraged us to pursue our case against KnockoutThey wrote in an email addressed to us, dated March **, 2017: “...given the circumstances, we can't imagine a scenario where Knockout would prevail.” We ask the author of the rebuttal to submit the email or letter to corroborate his/her claimWe, moreover, are willing to disclose to the Revdex.com all confidential emails that we received from S [redacted] and Associates We get many referrals and provide a list of references to any potential clientWe provide an industry leading year labor AND products warranty as well as an ontime guarantee*Providing referrals, references, and seven-year guarantees do not ensure that the job will go smoothly In our case, it did notYes, there is an 'on time' guarantee in the contract; however, as previously stated, we ask to which date is the company referring? In taking care of and getting approvals for the renovation, we successfully avoided the requirement for an architect and a construction permit (the homeowners building originally required it) which would have added THOUSANDS OF DOLLARS to the project and MANY ADDITIONAL WEEKSto the preparation stageThere was no added charge for this and we wouldn't ordinarily emphasize this except in response to this complaint*We allege that the above statement is not trueEvery renovation needs construction permits (plumbing, electrical, etc.)It was incumbent upon that Knockout secure all permits need for the project, especially after we paid the company a $3,fee to obtain the permitsContractually, Knockout had to provide themMoreover, the work scope did not require an architect nor did the building demand one for the work that we contracted Knockout to do Major items-When the walls were skimcoated, we realized that an adhesion agent that we use as standard practice wasn't applied so we re-did the skim coating *We allege that the above statement is falseKnockout implies that the company discovered the mistake when in reality, I (Joe) brought it to their attentionI noticed that the workers, contrary to what the work scope stipulated, were not using Plaster-Weld, the industry's standard adhesion agentInstead, the crew was using a [redacted] latex paint primer as the base for patching, plastering, and skim coatingI played dumb and questioned the workers on several occasions if they, indeed, were using Plaster-WeldThe crew's answers were always in the affirmative; however, they were not telling the truth One can easily detect Plaster-Weld because its color is violet as opposed the color white for the primerThe crew and Knockout continued to reassure us the paint primer would do the jobI contacted [redacted] ***, and the company representative stated that the paint primer would not bind well, if at all, with new plaster/compoundThe following emails chronicle our correspondence with [redacted] and the [redacted] representative: I contacted [redacted] ***, inquiring if the latex primer initially used on the walls and ceilings was suitable to use as a base coat for applying plasterThe company reply is below I (sic) happy to report that Darek is now using Plaster-Weld, the produce (sic) for which we contracted We hope that you continue to monitor the work aggressively to avoid addition (sic) confrontations and/or problems [redacted] and [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Also,the colored concrete floors didn't turn out as smoothly as we wanted them to so we re-poured the floors and the client took three weeks to choose a new color as he changed his mind *We can write a book about this fiasco First, to clarify, the floor is not concreteIt is epoxySecondly, I will address, in a new paragraph, the writer’s assertion that we solely caused a delay in selecting the color for the second poured floor On or about ** September 2016, we met with Damian D [redacted] (D.A.ZRepairs) at the apartment along with the project manager, Rainer S [redacted] Damian showed us color samples, and we selected the color on the spot He began work soon after; however, Damian delayed the projectHe reported that his machine, which he used to level the existing floor, either broke down or needed new grinding headsOn ** September 2016, we received an email from Rainer, stating that the floor “ really looks great ” and that Damian would return the following Tuesday to buff the floorDamian never returned As a matter of fact, he became incommunicado, disappearing altogetherWe were not able to reach him, and neither was KnockoutAnd the statement that the floor looked fantastic is not correctThe job Damian did, and we have pictures to prove it, was a disasterHe damaged, with his grinding machine, every newly plastered wall in the apartmentHe splattered epoxy on the wallsDamian or his workers left footprints in the epoxy; there were bare spots, there were mounds, there were waves of uneven epoxy instead of a smooth finishThe floor looked like the surface of the moonHe or his workers also tried to cover up the construction carnage by slinging an oil based paint on the damaged areas of the walls as if they were a canvas for a Jackson Pollack paintingMoreover, he/they also spilled the oil base paint on the newly tiled bathroom floor and the bathroom medicine cabinetTo add insult to injury, he/they left the uncapped, half-full, damaged paint can in the bathroom the client took three weeks to choose a new color as he changed his mind *The above statement needs clarificationWR Flooring, owned by Wilson R [redacted] of Newark, New Jersey, did the second pourWe did not want to change the floor colorWe had to because Wilson was not using the same material as D.A.ZrepairsThe following is a timeline of events leading to the repair and completion of the floorPlease note that we repeatedly showed, through verbal descriptions and catalog pictures, what we wanted for the repairWilson just could not get the samples rightWe will let the Revdex.com decide if we, indeed, took three weeks to choose a new color Friday, September **, 2016Knockout owner Kieth Steier informs us that he has a “ new guy ” for the floor; Tuesday, October *, John D [redacted] , who is subbing for the vacationing Rainer, sends WR Flooring’s credentials to Pride Property Management; Wednesday, October *, Bud Clayton of Pride Property Management asks to see the new work scope before work proceedsKnockout informs him that it is a repair job, and there is no need to submit a new work scopeWednesday, October *, 2016In an email to John D [redacted] , dated October *, I (Joe) explained that I visited the apartment and saw Wilson and his helper removing the splattered epoxy from the damaged wallsI also stated that Aida and I were going to meet with Wilson on * October to see his samplesThursday, October *, We send an email to John stating that Wilson was a no-showFriday, October *, 2016We receive an email from Knockout, saying that the repair will cost us an additional $3,500, due to the materials that WR Flooring will use to fix the floorWe declined to pay the extra cost; Monday, October **, 2016It is Columba’s day, and management does not allow any contractors to work on a holidayWe put in a request for a less expensive floor design/repairTuesday, October **, We request to meet with John on October **, 2016, to solve the floor conundrumWednesday, October **, John says that he will have trouble meeting usFriday, October **, John confirms that we finalized the color and that Wilson can begin repouring the floor on Tuesday, October, [redacted] and complete the job by Friday, October **Wilson does complete the floor by FridayAs this is an old building complications with plumbing and electrical are not unusual and we addressed them *The difficulties with the plumbing and the electrical work had nothing to do with the age of the building, one built in The electrician contracted by Knockout snaked live BX cables around the water main for the G-line apartmentsThe live wires touched the mainThe building superintendent, Oscar, from whom we can get an affidavit, discovered this by accident when he had to turn off the water one dayWe also repeatedly told the site managers (we had two, Rainer left Knockout on or about ** October and John took his place), verbally and via email, that there was a non-working switch in the bedroomTo this day, we have a beautiful switch plate that covers a nonfunctioning switchThe electrician also incorrectly positioned a switch in the living areaThe electrician, at a later date, had to reposition the switch*The age of the building had nothing to do with a worker driving a screw through the hot water riser for the G-line apartmentsWe contracted for the workers to remove a radiator in the kitchenIt served no purpose but to take up space in a small areaAll the worker had to do was take a piece of drywall and use it to fill in the hole where the radiator once stoodThe large hole gave the employee a clear line of vision of the risersNevertheless, he still drove a screw through a pipeI discovered this fiasco by accident when I visited the apartment that Friday, ** July, after pmBefore I entered the apartment, I heard voices through the door when there should be no one in the apartmentThe building rule is that no contractor can work on a project after pmWhen I opened the door, I saw two emergency plumbers and Oscar trying to stop the leak caused by the drilled holeIt took over two hours and approximately three feet of new pipe to rectify the problem *The age of the building had nothing to do with Knockout ordering the incorrect kitchen sink, twiceThe adage, 'the third time is a charm,’ also rings hollowOn the workers last and final attempt, they installed the third incarnation of the sink with the manufacturer's logo facing the window instead of facing the person who is at the sinkA minor detail, but still annoyingWhen we told John about this, and he responded that he likes it that wayMy wife did not and was very upset *The age of the building had nothing to do with the way the plumbers installed the bathroom vanity sinkThey positioned it incorrectly, leaving the sink lopsidedThey also tried to conceal this unacceptable job by applying large amounts of caulking to hide their errorsAfter complaining, the workers, not the plumbers, had to reinstall the sink*The age of the building had nothing to do with the fact that it took the workers nearly one month to complete the installation of the bathroom vanityThey put up the frame but delayed in coming back to install the doors and the drawerAlso, please note that the drawer would not sit properly because the plumber installed valve stems that were too longThe vanity parts languished on the living area floor for nearly one monthIn addition, the client was onsite daily, hampering progress, calling everything into question and he was slow to make decisions which also caused delays*We hope that whoever wrote the Knockout rebuttal knows the definition of libelNeither my wife nor I was never on the site dailyIf Knockout believes this to be so, then Knockout better have documentation to prove its assertionThe writer of the rebuttal also states that we called everything into question and that we hampered progressFor the amount of money that we were paying Knockout, approximately $140,(one hundred forty-thousand dollars), and after experiencing problem after problem with the renovation, we believe we did have a right, as consumers, to question what my wife and I alleged were contractual violations and shoddy workmanshipWe ask that whoever wrote the rebuttal to specify what we questioned and how we specifically hampered progressMoreover, there not is any sentence, clause, or prohibition in the contract that states that we cannot visit our property to see how the work is progressingThe client owes a significant sum after we applied a large creditWe would like to get paid for the work done including products installed [redacted] We ask the writer of the rebuttal to state precisely what was the credit and what was the amount of the creditWe have no idea to what he/she is referringAccording to our lawyers, Knockout owes us significant monies, approximately $to $12,because of alleged contractual violations and the loss of rental income from our old apartmentPlease remember that Knockout guaranteed that the company would complete work within thirteen weeksIt took the company seven months before they allegedly completed the workPlease note that neither my wife nor I have signed off on the work as stipulated in the work scopeKnockout has yet to return or four sets of keys to the apartmentLastly, according to our lawyers, Knockout, to the best of our knowledge, has yet to close the plumbing permitAdditionally, we have emails from the client that dispute some of his complaint and will provide those directly to t *Knockout has emails, and so do we; but according to our lawyers, we have the preponderance of evidence: statements, emails, photos, videos and, if need be, affidavits from witnesses that will corroborate our allegations against Knockout*We will not burden the Revdex.com with the other complaints we have against Knockout: workers urinating in a nonfunctioning toilet, then leaving the waste to fester for weeksThe apartment reeked of stale urine; the destruction of the bathroom ceiling of apartment [redacted] that Knockout's over-eager demolition team caused when they worked on our bathroomWe received at least three threatening phone calls from the unit's owner during July 20-She also reported the incident to Pride Property Management, who then suspended all construction until management conducted an investigation of the incident; the damage (dents and scrapes) to the front door of the apartment that the workers tried to hide with a large piece of cardboard that even obscured the work permits; the substitution of silver colored cardboard for the kitchen cabinet toe kicks after we specifically requested metal toe kicks; the cracking and the replacement of the mirrored doors of the bathroom medicine cabinet, no less than three times; a weekly progress report submitted by Rainer S [redacted] (please not that we did not receive weekly reports) that stated that the workers completed the bathroom grouting when in fact the workers did not come to the apartment for days My wife and I have always wished to settle these matters amicably, but out of desperation, we had to hire a lawyerWe have refrained from writing negative reviews on [redacted] , and other social media We have not been vindictiveWe have not been overly demandingWe have, however, been more than a patient with Knockout We do not wish to solve these matters, at this time, either in small claims court or through arbitration My wife and I, two senior citizens, avow that the statements we have made in our rebuttal are, to the best of our knowledge and abilities, trueWe do not have any intentions of perjuring ourselves or committing fraudAs previously stated, we wish to settle this matter amicablyThe ball is in Knockout's court Respectfully, [redacted] and [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Knockout broke the contact, pure and simpleThe company guaranteed a completion date in the written contact, October 2016, NOT February Shoddy workmanship caused delays and the absence of the work crew for weeks on endRainer S [redacted] , as stated in our last rebuttal, submitted TWO weekly updatesLies.In my last rebuttal, I asked Knockout for specifics to corroborate its allegation agains usNotice the company's newest rebuttal does not answer any of the points we have madeWe allege that Knockout lies and obfuscates and inveigles the truth By contract, Knockout owes us moneyI am going to begin a social media blitz that will expose Knockout for what it is: a company that does not live up to its contractual obligationsAnd will get the affidavits to prove it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Knockout broke the contact, pure and simpleThe company guaranteed a completion date in the written contact, October 2016, NOT February Shoddy workmanship caused delays and the absence of the work crew for weeks on endRainer S***, as stated in our last rebuttal, submitted TWO weekly updatesLies.In my last rebuttal, I asked Knockout for specifics to corroborate its allegation agains usNotice the company's newest rebuttal does not answer any of the points we have madeWe allege that Knockout lies and obfuscates and inveigles the truth By contract, Knockout owes us moneyI am going to begin a social media blitz that will expose Knockout for what it is: a company that does not live up to its contractual obligationsAnd will get the affidavits to prove it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
*Damian showed us color samples, and we selected the color on the spot. He began work soon after; however, Damian delayed the projectHe reported that his machine, which he used to level the existing floor, either broke down or needed new grinding headsOn ** September 2016, we received an email from Rainer, stating that the floor “…really looks great…” and that Damian would return the following Tuesday to buff the floorDamian never returned. As a matter of fact, he became incommunicado, disappearing altogetherWe were not able to reach him, and neither was KnockoutAnd the statement that the floor looked fantastic is not correctThe job Damian did, and we have pictures to prove it, was a disasterHe damaged, with his grinding machine, every newly plastered wall in the apartmentHe splattered epoxy on the wallsDamian or his workers left footprints in the epoxy; there were bare spots, there were mounds, there were waves of uneven epoxy instead of a smooth finishThe floor looked like the surface of the moonHe or his workers also tried to cover up the construction carnage by slinging an oil based paint on the damaged areas of the walls as if they were a canvas for a Jackson Pollack paintingMoreover, he/they also spilled the oil base paint on the newly tiled bathroom floor and the bathroom medicine cabinetTo add insult to injury, he/they left the uncapped, half-full, damaged paint can in the bathroom the client took three weeks to choose a new color as he changed his mind. *The above statement needs clarificationWR Flooring, owned by Wilson R*** of Newark, New Jersey, did the second pourWe did not want to change the floor colorWe had to because Wilson was not using the same material as D.A.Zrepairs. The following is a timeline of events leading to the repair and completion of the floorPlease note that we repeatedly showed, through verbal descriptions and catalog pictures, what we wanted for the repairWilson just could not get the samples rightWe will let the Revdex.com decide if we, indeed, took three weeks to choose a new color. Friday, September **, 2016Knockout owner Kieth Steier informs us that he has a “…new guy…” for the floor; Tuesday, October *, 2016 John D***, who is subbing for the vacationing Rainer, sends WR Flooring’s credentials to Pride Property Management; Wednesday, October *, 2016 Bud Clayton of Pride Property Management asks to see the new work scope before work proceedsKnockout informs him that it is a repair job, and there is no need to submit a new work scope. Wednesday, October *, 2016In an email to John D***, dated October *, I (Joe) explained that I visited the apartment and saw Wilson and his helper removing the splattered epoxy from the damaged wallsI also stated that Aida and I were going to meet with Wilson on * October to see his samples. Thursday, October *, 2016 We send an email to John stating that Wilson was a no-show. Friday, October *, 2016We receive an email from Knockout, saying that the repair will cost us an additional $3,500, due to the materials that WR Flooring will use to fix the floorWe declined to pay the extra cost; Monday, October **, 2016It is Columba’s day, and management does not allow any contractors to work on a holidayWe put in a request for a less expensive floor design/repair. Tuesday, October **, 2016 We request to meet with John on October **, 2016, to solve the floor conundrum. Wednesday, October **, 2016 John says that he will have trouble meeting us. Friday, October **, 2016 John confirms that we finalized the color and that Wilson can begin repouring the floor on Tuesday, October, ** and complete the job by Friday, October **. Wilson does complete the floor by Friday. As this is an old building complications with plumbing and electrical are not unusual and we addressed them. *The difficulties with the plumbing and the electrical work had nothing to do with the age of the building, one built in The electrician contracted by Knockout snaked live BX cables around the water main for the G-line apartmentsThe live wires touched the mainThe building superintendent, Oscar, from whom we can get an affidavit, discovered this by accident when he had to turn off the water one dayWe also repeatedly told the site managers (we had two, Rainer left Knockout on or about ** October and John took his place), verbally and via email, that there was a non-working switch in the bedroomTo this day, we have a beautiful switch plate that covers a nonfunctioning switchThe electrician also incorrectly positioned a switch in the living areaThe electrician, at a later date, had to reposition the switch. *The age of the building had nothing to do with a worker driving a screw through the hot water riser for the G-line apartmentsWe contracted for the workers to remove a radiator in the kitchenIt served no purpose but to take up space in a small areaAll the worker had to do was take a piece of drywall and use it to fill in the hole where the radiator once stoodThe large hole gave the employee a clear line of vision of the risersNevertheless, he still drove a screw through a pipeI discovered this fiasco by accident when I visited the apartment that Friday, ** July, after pmBefore I entered the apartment, I heard voices through the door when there should be no one in the apartmentThe building rule is that no contractor can work on a project after pmWhen I opened the door, I saw two emergency plumbers and Oscar trying to stop the leak caused by the drilled holeIt took over two hours and approximately three feet of new pipe to rectify the problem. *The age of the building had nothing to do with Knockout ordering the incorrect kitchen sink, twiceThe adage, 'the third time is a charm,’ also rings hollowOn the workers last and final attempt, they installed the third incarnation of the sink with the manufacturer's logo facing the window instead of facing the person who is at the sinkA minor detail, but still annoyingWhen we told John about this, and he responded that he likes it that wayMy wife did not and was very upset *The age of the building had nothing to do with the way the plumbers installed the bathroom vanity sinkThey positioned it incorrectly, leaving the sink lopsidedThey also tried to conceal this unacceptable job by applying large amounts of caulking to hide their errorsAfter complaining, the workers, not the plumbers, had to reinstall the sink. *The age of the building had nothing to do with the fact that it took the workers nearly one month to complete the installation of the bathroom vanityThey put up the frame but delayed in coming back to install the doors and the drawerAlso, please note that the drawer would not sit properly because the plumber installed valve stems that were too longThe vanity parts languished on the living area floor for nearly one month. In addition, the client was onsite daily, hampering progress, calling everything into question and he was slow to make decisions which also caused delays. *We hope that whoever wrote the Knockout rebuttal knows the definition of libelNeither my wife nor I was never on the site dailyIf Knockout believes this to be so, then Knockout better have documentation to prove its assertionThe writer of the rebuttal also states that we called everything into question and that we hampered progressFor the amount of money that we were paying Knockout, approximately $140,(one hundred forty-thousand dollars), and after experiencing problem after problem with the renovation, we believe we did have a right, as consumers, to question what my wife and I alleged were contractual violations and shoddy workmanshipWe ask that whoever wrote the rebuttal to specify what we questioned and how we specifically hampered progressMoreover, there not is any sentence, clause, or prohibition in the contract that states that we cannot visit our property to see how the work is progressing. The client owes a significant sum after we applied a large creditWe would like to get paid for the work done including products installed. * We ask the writer of the rebuttal to state precisely what was the credit and what was the amount of the creditWe have no idea to what he/she is referringAccording to our lawyers, Knockout owes us significant monies, approximately $to $12,because of alleged contractual violations and the loss of rental income from our old apartmentPlease remember that Knockout guaranteed that the company would complete work within thirteen weeksIt took the company seven months before they allegedly completed the workPlease note that neither my wife nor I have signed off on the work as stipulated in the work scopeKnockout has yet to return or four sets of keys to the apartmentLastly, according to our lawyers, Knockout, to the best of our knowledge, has yet to close the plumbing permit. Additionally, we have emails from the client that dispute some of his complaint and will provide those directly to t *Knockout has emails, and so do we; but according to our lawyers, we have the preponderance of evidence: statements, emails, photos, videos and, if need be, affidavits from witnesses that will corroborate our allegations against Knockout. *We will not burden the Revdex.com with the other complaints we have against Knockout: workers urinating in a nonfunctioning toilet, then leaving the waste to fester for weeksThe apartment reeked of stale urine; the destruction of the bathroom ceiling of apartment *** that Knockout's over-eager demolition team caused when they worked on our bathroomWe received at least three threatening phone calls from the unit's owner during July 20-She also reported the incident to Pride Property Management, who then suspended all construction until management conducted an investigation of the incident; the damage (dents and scrapes) to the front door of the apartment that the workers tried to hide with a large piece of cardboard that even obscured the work permits; the substitution of silver colored cardboard for the kitchen cabinet toe kicks after we specifically requested metal toe kicks; the cracking and the replacement of the mirrored doors of the bathroom medicine cabinet, no less than three times; a weekly progress report submitted by Rainer S*** (please not that we did not receive weekly reports) that stated that the workers completed the bathroom grouting when in fact the workers did not come to the apartment for days My wife and I have always wished to settle these matters amicably, but out of desperation, we had to hire a lawyerWe have refrained from writing negative reviews on *** ***, and other social media. We have not been vindictiveWe have not been overly demandingWe have, however, been more than a patient with Knockout We do not wish to solve these matters, at this time, either in small claims court or through arbitration. My wife and I, two senior citizens, avow that the statements we have made in our rebuttal are, to the best of our knowledge and abilities, trueWe do not have any intentions of perjuring ourselves or committing fraud. As previously stated, we wish to settle this matter amicablyThe ball is in Knockout's court. Respectfully, *** and *** ***
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Our responses to Knockout's rebuttal are in bold printPlease be advised that we have other pictures to back up our claimsThank you for your help.
MESSAGE FROM BUSINESS: We are truly sorry that the project didn't go as smoothly as we strive forFurther below are some detailsDespite the issues we completed within two weeks of our guarantee date and credited the client for the delays and beyondThe apartment looks BEAUTIFUL! *We wonder if the writer of the rebuttal, who is nameless, has ever seen the completed apartmentIf he/she has not, then there might be a problem with veracityTo the best of our understanding and our lawyers' knowledge, Knockout has not credited us for the 'delays and beyond,' whatever, 'beyond' means. Please note that the first contractual completion date was 10/**/Then Knockout unilaterally changed the date to ** November When Knockout failed to complete the job by the second deadline, the new guarantee date became February **, We agree that Knockout guarantees a completion date, but our question is to which date is the company referring? Is it original the date that that appears of the contract or the dates that do not appear in the contract? Against his lawyers suggestion, he still didn't want to pay a large balance. *The large balance is approximately $11,To the best of our knowledge, after reviewing the confidential emails addressed to us from our lawyers, Gil S*** and KC P***, we avow that they never suggested or even implied that we pay the balance; rather, they encouraged us to pursue our case against KnockoutThey wrote in an email addressed to us, dated March **, 2017: “...given the circumstances, we can't imagine a scenario where Knockout would prevail.” We ask the author of the rebuttal to submit the email or letter to corroborate his/her claimWe, moreover, are willing to disclose to the Revdex.com all confidential emails that we received from S*** and Associates. We get many referrals and provide a list of references to any potential clientWe provide an industry leading year labor AND products warranty as well as an ontime guarantee. *Providing referrals, references, and seven-year guarantees do not ensure that the job will go smoothly. In our case, it did notYes, there is an 'on time' guarantee in the contract; however, as previously stated, we ask to which date is the company referring? In taking care of and getting approvals for the renovation, we successfully avoided the requirement for an architect and a construction permit (the homeowners building originally required it) which would have added THOUSANDS OF DOLLARS to the project and MANY ADDITIONAL WEEKSto the preparation stageThere was no added charge for this and we wouldn't ordinarily emphasize this except in response to this complaint. *We allege that the above statement is not trueEvery renovation needs construction permits (plumbing, electrical, etc.)It was incumbent upon that Knockout secure all permits need for the project, especially after we paid the company a $3,fee to obtain the permitsContractually, Knockout had to provide them. Moreover, the work scope did not require an architect nor did the building demand one for the work that we contracted Knockout to do. Major items-When the walls were skimcoated, we realized that an adhesion agent that we use as standard practice wasn't applied so we re-did the skim coating. *We allege that the above statement is falseKnockout implies that the company discovered the mistake when in reality, I (Joe) brought it to their attentionI noticed that the workers, contrary to what the work scope stipulated, were not using Plaster-Weld, the industry's standard adhesion agentInstead, the crew was using a *** *** latex paint primer as the base for patching, plastering, and skim coatingI played dumb and questioned the workers on several occasions if they, indeed, were using Plaster-WeldThe crew's answers were always in the affirmative; however, they were not telling the truth. One can easily detect Plaster-Weld because its color is violet as opposed the color white for the primerThe crew and Knockout continued to reassure us the paint primer would do the jobI contacted *** ***, and the company representative stated that the paint primer would not bind well, if at all, with new plaster/compoundThe following emails chronicle our correspondence with *** *** and the *** *** representative: I contacted *** ***, inquiring if the latex primer initially used on the walls and ceilings was suitable to use as a base coat for applying plasterThe company reply is below I (sic) happy to report that Darek is now using Plaster-Weld, the produce (sic) for which we contracted. We hope that you continue to monitor the work aggressively to avoid addition (sic) confrontations and/or problems. *** and ***
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Also,the colored concrete floors didn't turn out as smoothly as we wanted them to so we re-poured the floors and the client took three weeks to choose a new color as he changed his mind. *We can write a book about this fiasco. First, to clarify, the floor is not concreteIt is epoxySecondly, I will address, in a new paragraph, the writer’s assertion that we solely caused a delay in selecting the color for the second poured floor. On or about ** September 2016, we met with Damian D*** (D.A.ZRepairs) at the apartment along with the project manager, Rainer S
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The work was completed per the contractThe consumer refused to pay despite this and we filed a lienWe are sorry that the client is so dissatisfied but they were more than willing to have us complete the work and it's done.The permits are closed out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We are truly sorry that the project didn't go as smoothly as we strive forFurther below are some detailsDespite the issues we completed within two weeks of our guarantee date and credited the client for the delays and beyond. The apartment looks BEAUTIFUL! Against his
lawyers suggestion, he still didn't want to pay a large balance. We get many referrals and provide a list of references to any potential clientWe provide an industry leading year labor AND products warranty as well as an ontime guarantee.In taking care of and getting approvals for the renovation, we successfully avoided the requirement for an architect and a construction permit (the homeowners building originally required it) which would have added THOUSANDS OF DOLLARS to the project and MANY ADDITIONAL WEEKS to the preparation stageThere was no added charge for this and we wouldn't ordinarily emphasize this except in response to this complaint.Major items-When the walls were skimcoated, we realized that an adhesion agent that we use as standard practice wasn't applied so we re-did the skim coatingAlso,the colored concrete floors didn't turn out as smoothly as we wanted them to so we re-poured the floors and the client took three weeks to choose a new color as he changed his mindAs this is an old building complications with plumbing and electrical are not unusual and we addressed themIn addition, the client was onsite daily, hampering progress, calling everything into question and he was slow to make decisions which also caused delays.The client owes a significant sum after we applied a large creditWe would like to get paid for the work done including products installed.Additionally, we have emails from the client that dispute some of his complaint and will provide those directly to the Revdex.com