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Ober Gatlinburg

1001 Parkway, Gatlinburg, Tennessee, United States, 37738

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Reviews Tourist Attractions Ober Gatlinburg

Ober Gatlinburg Reviews (%countItem)

We went on 12/15/19 and we were not happy. There was nothing open. It was a complete waist of 30$. No one told us things would be closed.
Me and my boyfriend went around 6:30pm on 12/15/19 and expected to enjoy our anniversary trip. When receiving our tickets we were not told things would be closed till we got on the tram. It was honestly a complete waist of money seeing as we only got to ride the tram and go into two shops that by the way where closing. My boyfriend and I are extremely upset and would definitely like something to be done about this. Especially seeing as it was his first time going. Please inform us on something that can be done about this. Thank you.

Desired Outcome

Either a refund or tickets so we can enjoy on a weekend day that way we're both off

Ober Gatlinburg Response time Dec 23, 2019

Ober Gatlinburg makes every effort to inform our Guests of our daily operating hours. We begin this process by making these hours available online through our website
Once on property, this information is again conveyed to Guests via our information Booth Staff, our Aerial Tramway Ticket Cashiers and via a video monitor inside the Tramway Mall. Last, but not least, our Tramway Cabin Attendants again reinforce exactly what is open and available once the Tram leaves the Dock.
We apologize that you missed these. As a token of our sincerity, we would like to invite you back as our one-time VIP Guests. We will furnish you with COMPLIMENTARY Parking, Free Roundtrip Aerial Tramway Tickets and Activity Wristbands.
Please contact me at

I visited ober Gatlinburg on 1/7/18 with my family, it was a horrible experience.
I emailed ober gatlinburg on 1/8 after returning home. I did this through the feedback option on their website, I submitted my complaint and requested a refund. no one ever responded. I want someone to contact me via emnail in response and to honor my request of a full refund of $67. I will be happy to explain why I was disappointed to who ever contacts me. I do have all my receipts associated with ober Gatlinburg.

Desired Outcome

to contact me and a refund of $67.

Customer Response time Jan 30, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
I do. How will I receive my refund?

Customer Response time Feb 12, 2018

I've yet to receive a refund from the business
And have not heard anything from The or the business. When will I receive my refund?

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Address: 1001 Parkway, Gatlinburg, Tennessee, United States, 37738


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+1 (865) 430-3920



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