O'Brien Honda of Bloomington Reviews (%countItem)
O'Brien Honda of Bloomington Rating
Address: 1602 General Electric Rd, Bloomington, Illinois, United States, 61704-2283
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+1 (309) 662-9398 |
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www.obrienteamhonda.com
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The dealership said I needed to have my rear brakes fixed. I took the car in on 7/16/19 to have this done. Once they were finished, the brakes sounded funny and the ABS light came on. I returned the car on 7/18/19 to have them fix it again, only for the same thing to happen. I complained to the service manager who pleaded with me to give them one last chance to fix the car. The car was left at the dealership from 7/19 to 7/30, at which time the service manager and the service advisor notified me that they were giving up trying to help me after claiming they did everything they could to fix the ABS system. I took the car to a *** shop on 8/2, and the technician fixed the car in less than 2 hours with no problems whatsoever. The documentation provided by the dealership was read by the manager at *** and he was aghast at the blatant irresponsibility taken by the dealership in leaving a piece of the car unplugged, then refusing to fix the car afterwards. The dealership displayed gross negligence and provided the worst service I had ever experienced with servicing my car.
Revdex.com Dispute Resolution Department 8100 N University St.
Peoria IL 61615
Revdex.com,
*** brought his 2011 Honda Civic with 147,322 miles to our dealership, O’Brien Honda of Bloomington to have the rear brake shoes replaced and the driver’s side front axle seal which was leaking transmission fluid. We replaced the failed parts on July 16, 2019, inspected the repairs done to the vehicle and it was operating appropriately. *** picked up his vehicle on the evening of July 16, 2019 and called us on the morning of July 17th to let us know the ABS light had come on. We arranged for a loaner vehicle for *** and had him return the vehicle to us for inspection.
We inspected the vehicle on July 18, 2019 and the rear brake replacement work was completed properly. The rear brakes were not making noise, however the ABS indicator on the dash was illuminated now. The malfunction code was retrieved from the vehicles computer and indicated that the left rear wheel sensor had failed which had not failed previously. This sensor is located behind the brake hardware and was not removed during the rear brake shoe replacement.
We called and informed *** of the wheel sensor failure. Since that *** was a longtime customer we did let him know that the wheel sensor would be replaced at no charge to him for his inconvenience. We ordered the wheel sensor on July 22 from Honda and installed it at no charge to the customer when it arrived on July 25, 2019
After installing the wheel sensor, the ABS dash indicator did illuminate, however we did find that the abs system would activate when braking. We informed *** that we were having difficulties understanding why his ABS system was activating as no repairs were made by us to the ABS system and needed more time to diagnose. ***’safety was and is our main concern. We diligently went over his braking system multiple times trying to understand why his ABS system was activating without cause.
*** did make us aware that fixed or not, he had to have his vehicle returned to him no later than Wednesday, July 31 as he was moving out of town. We suspected that the ABS issue may be related to a differential vibration caused by excess play in both front axle shafts, but did not have time to explore the theory because *** needed his vehicle returned. We called *** on July 29th and explained to him that we had replaced the wheel sensor at no cost to him and the ABS light had gone out, however the ABS was still activating while the vehicle was in motion and braking. We felt that it was in the best interest of ***’s safety to unplug the wheel sensor to prevent the ABS from activating during his drive. We let *** know that the ABS light would be on and the vehicle would safely brake but would not have ABS capabilities until the sensor was plugged back in. We did have *** sign a copy of his invoice stating that we had disconnected the ABS system to prevent ABS activation during his move. To claim that *** “found” this issue that we were unable to solve is inaccurate. He was aware of the ABS system being deactivated by unplugging the wheel sensor. We documented this, had the customer review it and had him sign it. He was fully aware of what work was performed and what we did. We tried to do the right thing by comping the second repair, which was not our responsibility to do, but we were trying to go above and beyond since to a consumer, that item could be perceived to be related to the first repair. It wasn’t but we want to exceed customer’s expectations.
We are happy to answer any other questions if there are any.
Regards,
Ryan Gremore
President
O’Brien Auto Team of Bloomington - Normal
I am rejecting this response because:
I never signed any document on 7/30, and the signature provided by the dealership is a forgery. The first 3 documents that I uploaded in this message show my signature on several documents throughout the last 4 years. When compared with the signature on the document I allegedly signed, the signatures clearly do not match. On top of that, I uploaded the receipt from *** showing the work that the dealership never offered to do, and, hence, were unwilling to accurately fix the car the way *** did.
The fact that O'Brien Honda chose to forge my signature demonstrates how unethical the dealership has become, and I want as many people as possible to beware of their tactics.
I understand ***'s frustration with this issue, and certainly we don't ever want situations like this to arise. I have reached out to *** to see what it is that he would like us to do to come to a solution. I left a message and have not received a call back. I'm happy to talk with him, we always want to find a way to work things out so our customers are satisfied. For the record, we did not forge ***'s signature, that is not something that we do or would tolerate. The biggest dilemma of this situation is that we were told that *** had to have his vehicle back on a certain day whether it was fixed or not. We weren't given more time to figure out what the root problem was. He told us we was moving and needed the car back. We did quite a bit of work at no charge for him, since he had a history of good service with us. Up to this situation, we had given good service and he was a good customer. He took the vehicle to *** a few days after he said he was moving and they were able to diagnose the problem with more time. I will wait for *** to contact me or provide me with a solution that he feels is satisfactory. In the end, that's the main goal is to make sure everyone is satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
spoke with president of company regarding complaint. Business states they are reimbursing in the form of a check for the work that was done in ***.
I purchased a new veh in April/May out right adding an after heating steering wheel for about $550. I was kind of skeptical about it since it didn't come with it as I thought the ad I brought in with me made it seem. Bu my salesperson Matt C. and the sales mgr advised I shouldn't have any problems since it was a Honda part.
Well my salesperson swayed me from trying it out when I picked it up ..saying it will take awhile to get going...basically like rushing me out of there. I left not think anything more about it until it became cold in Oct and found out it didn't work up to par. It wouldn't get Hot ..if it did it wouldn't stay. The button would stay on until you pressed it off, but I wouldn't remember it was on cause I wouldn't even feel it. I've brought my car up there 3 times and they claim it's working, but NO ONe has tested it out with after I've returned to pick it up. They have a pic showing it's hot, but do they have a video/pic that reflects it stays that way..NO cause it doesn't. I've called about 5 times to speak to the owner about this issue since me and my husband is getting the run around, yet to get a return call cause NO ONE is taking this matter serious since I'm requesting my money back.
The accessory steering wheel purchase by Ms. was inspected and tested. It was confirmed with American Honda that the steering wheel is operating as designed.Photos attached. Several attempts have been made to contact Ms.. We have had to leave phone messages. We do have phone records to verify, if needed.
My back is injured and I have trouble doing things. My daughter wanted to do something helpful, so she purchased a voucher for a free oil change at Brad Barker Honda. She had problems getting a straight quote, and was told different things by different service persons regarding the cost and the scope of a voucher for an oil change. She ended up buying from a manager.
I called to schedule an appointment for synthetic oil change. The person I spoke with told me that the voucher covered a $50.00 change involving partial synthetic oil. A full synthetic change was $70.00 and I would have to pay the difference ($20.00). I also needed a screw removed from a tire and a tire plug.
As I waited, a person found me in the waiting room to advise that a diagnostic on my battery showed a low charge, and recommended a replacement. The replacement -Honda (???)- battery would cost $170.00 and come with a 3 year limited warranty. I declined. My battery is fine and takes a full charge with no indication of weakness.
Finally I was presented with a bill for $61.49. No details on what the charges meant (oil change vs tire repair). When I requested an explanation, I was told that a synthetic oil change costs over $100.00 because of oil and extra labor charges .... I had to argue and request the bill quoted when I made the appointment. After some delay and a bit of attitude I was given a bill of $40.00, $20.00 for the tire repair.
Come on. Why do you have to cheat everyone?
Honda makes a good product. Shady dealers and service ruin the product for me.
Customer # 75064
Hi Mr. Goeke,
I would like to apologize for the confusion and misinformation that occured during your service appointment yesterday. Mr. Barker and myself have investigated the situation, as we do not take any complaint against the dealership lightly.
The person you spoke with on the phone gave you the wrong information, she is our warranty administrator and had answered the phone trying to help out during a busy time.
The information you should have been provided is-
An oil and filter change using 0W20 Honda synthetic oil is $50.00
An oil and filter change using Mobil One synthetic oil is $100.00
The difference in oil change prices is due to us being able to purchase Honda synthetic oil in bulk. We have multiple customers that ask for Mobil One oil and that is why 2 different synthetic oil changes are offered.
I did review your battery test and the test does indicate that the battery has a low state of charge. Honda batteries carry a 100 month limited warranty and do cost $170.00
Please know that we are in no way trying to cheat you or act in a shady fashion. This was a case of a misinformed employee trying to help out in another department. We take full responsibility for your poor treatment and have spoken with the employees involved. We do thank you for bringing this to our attention as without this kind of information we cannot address our shortcomings.
Again, our sincerest apologies. We certainly hope you will give us another chance.
On 4/16/18 I purchased a new vehicle from this dealership. Prior to coming in, I researched vehicle loan rates, finding my credit union had the lowest rate. However, due to the credit union’s hours I was not able to get preapproved prior to purchasing that evening. I made it perfectly clear to the salesman and finance agent for Brad Barker that I would be financing through Honda Financing because I already had an account with them and would be refinancing through my credit union. Greg, the finance agent still ran me through several banks, along with Brad Barker, causing 4 new hard inquires on my credit score, with my credit union it makes 5 financial institutions running credit checks. I have also received 2 notices in the mail, from other lenders, stating they could not processes the loan request. These hard inquires on my credit has caused my score to drop. When I called the dealership to complain about this practice and request help In having them removed the general manager, Mike Woolfey, was rude stating he didn’t understand what my issue was, the hard inquires would not affect me and ended with stating I was better off going to Honda Corp with my complaint. All I wanted was help to remove the hard credit inquires.
We are willing to try and remove the inquiries. The reason we had to expand our searches for financing was caused by her husbands account was locked. They failed to tell us that. They bought the car after hours and wanted to take it with them. They were from out of town.
I am rejecting this response because: I reject this until the inquiries are removed. I have an account with Honda from a purchase of 2014 CRV. I made it very clear I only wanted financing through Honda until I could refinance with my credit union. Prior to the financial agent doing a credit check he asked what my bank’s rate currently was. I told him 2.69% and Greg stated he didn’t know a bank that could beat that rate. So, why try?