O'Brien Kia of Bloomington

Thanks for sending this.  We ended up buying her car back last week after finding out it had a bad transmission.  The vehicle's transmission passed inspection and showed no signs of issues.  Shortly after she had it, it began to show signs of slipping.  We immediately refunded...

her money.  She is happy now.   Ryan Gremore President / General Manager O'Brien Auto Team Bloomington/Normal 309-454-1222 p 309-451-8619 f 309-275-1394 c

Initial Business Response /* (1000, 5, 2015/08/18) */
In no way did we advertise that every car was $3000 below book value however most vehicles at the tent sale were. Vehicle pricing is determined by supply and demand some new models as well as trucks were listed at MSRP or even above due to their...

high demand and difficulty to obtain. At no time did we ever insinuate that a pre-owned vehicle was new. The terms "like new" are commonly used when describing a vehicle that is of the current model year. Their is a big difference between pricing out a vehicle on a website and actually getting one this is why certain vehicles that have manufacturing restraints as well as limited production vehicles sell for over the MSRP. If the dealer cannot replace that vehicle they demand higher prices on the pro-owned market.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where to start...
The ad was pretty clear, it said tent SALE, not tent relocation of regular prices. It said $3000 off book value, not "up to $3000", or priced at market value, or used for the price of new! It was advertised as a sale, as in reduced prices. I have a screenshot if you need a refresher. It's funny that the vehicle in question is priced exactly the same as it was in the tent sale.
Let's be honest here, there were no sale prices. You setup a tent, put out balloons, and lure people into the old negotiations that happen at the dealer so they think they're getting a good deal. That's unethical.
Also, the sales manager did refer to the vehicle as new. Not like new. I argued that it wasn't new and his justification for calling it new was that it would be certified so the warranty would reset.
But hey, no skin off my back. I already bought a car from an honest dealer. I'll have them send you a thank you card.

Final Consumer Response /* (2000, 10, 2016/01/29) */
Thank you for your support. !!
XTreme motors followed up with me and did come through on their obligation.
So,
Thank you!

Initial Business Response /* (1000, 5, 2016/07/12) */
I have contacted the customer. He lives in St Louis and states it may be a few weeks until he makes it back to the Bloomington area. I will be personally looking at the seat damage when the customer arrives.