O'Brien Paving Inc

Consumer sent the following update:stan did stop by last nite. he did apologize and said that they would make things right.  he said they would do the whole awning over and replace the carpeting.  he's supposed to get back to us with definite time lines.

Update from the company:I got your voice mail regarding [redacted].  I left a message with Mr. [redacted] yesterday morning and told him we wouldbe out this week to remedy the awning problems. I need to co-ordinate this with the manufacturer's representative;I got a call this morning from the manufacturer saying he is available Thursday.I left a message with Mr. [redacted] this morning informing him of this.Hopefully we will get this taken care of on Thursday.I will keep you posted.Stan ThomasCrossworld Awning Company5707 Brookpark Rd.Parma, OH  [email protected]

Consumer sent the following update:we just spoke to stan & we agreed on an amount for the credit for the carpet.thanks for your help.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. Thomas was very clear that when his crew removed the old awning an inspection of the roof would be done and at that time (before installation) they would know if the roof was good enough to properly install his awning. And with that he would guarantee that the new awning would not leak.  I was told without a doubt the roof was good and we were all set to install the new awning.Also, The day that Mr. Thomas states I was home when they ran water over the awning and it did not leak it absolutely incorrect. I was home when the guys arrived however, I had to leave before they completed the water test and when I returned they were gone.  Secondly, I am not sure how running water over the awning alone would tell you much. No awning stands alone, they are attached to a structure.  Therefore, running water only on the awning doesn't make any sense.  You would have to run water from the roof onto the awning to check for any leaking.  It does not rain only on the awning.Of all the guys, including the manufacturer rep that have been to our home not a single one of them has mentioned a word to me about this being the roof.  As most recent as this week, Aug 4, Mr. Thomas's two man crew that was out said "I don't understand it" "I haven't seen this" and "usually I can stop a leak after one try" We have been more than accommodating to Mr. Thomas and his guys and allowed them ample opportunities and time to make it right, they have failed to do so.The facts are this....We were promised one thing and we have NOT received that.  We were told the roof was fine and any leaks they would fix.  Now after they can not do what they said they would do Mr. Thomas wants to say it's not his problem.   
Regards,
[redacted]

I NEVER mentioned to Mrs. [redacted] that we would do a roof inspection prior to installing her awning. I have never said that to any customer. We are an awning company, not a roofing company.  It is not our responsibility to inspect the plywood sheeting under her shingles.The fact remains that Mrs. [redacted] has rotted plywood sheeting under her shingles which is causing water to get into her soffit . That is where the leak is coming from. This is not an awning problem, this is a roof problem.