O'Brien's Glose Moving & Storage

[redacted],This letter is in response to a complaint against O'Brien's Moving & Storage.  O'Brien's Moving & Storage moved [redacted] and her husband on 9/3 & 9/4/14.  At the time of her estimate her husband meet with our sales rep. Carmen G[redacted]. Carmen went over the ...

estimated charges with her husband and also the optional purchase of insurance coverage, as he does with all customers.  Both he and [redacted] had the option of purchasing insurance coverage before the move loaded. the estimate was done on 8/7/14. If they chose to purchase the coverage all they had to do was call the office before the movers arrived at there residence.  Upon arrival our movers have the customer sign the paper work and sign for either the "free" insurance of .60 per pd. or purchase the coverage. I have attached 3 papers which show first the estimate, and you can see where it lists 2 options for coverage valuation and the extra cost that they would incur if they chose that.  Also attached is the Bill of Lading. The customer clearing wrote .60 per pound as her choice. In addition to that the customer also wrote Truck is completly empty and delivered without any damages.  In fact the Big screeen TV was unwrapped by our driver and **. [redacted] and was noted to have no damage.  The TV was never dropped by our movers.  [redacted]. Amortegui was not at home when our salesperson went to do the estimate. All moving details were gone over thoughly with Mr. Amortegui.  As a good will gesture we have given her a claim allowance of $54.60 which is for a shipping wt of 91 pounds for the TV.  Our claims manager has explained to her that because of the insurance she chose and the fact that she wrote no damage at delivery we are not liable for any damages, but we would give her the $54.60 as soon as she returns the claim release form that she was sent back on 9/16/14. To date we have not received this form. Thank you for your time. If you have any others questions please call me at ###-###-#### ex [redacted] or email me at [redacted] . Sincerely,Aurora * A[redacted]Accounting ManagerO'Brien's Moving & Storage

Review: Truck driver assigned by O'Brien's was unprofessional, crude, and had absent quality control in the packing of my home goods for moving from Pennsylvania to Florida. I was told by this driver that he would pack a toaster oven that I had forgot to back..."no problem". On arrive to Florida, the packed boxes were placed where ever the driver and his helpers felt like placing them, even though each box was clearly marked as to which room they were to go! I had valuable antiques that were scratched and broken. Items that I backed would not be covered...even though the antiques were backed excessively well because of their value. The toaster oven was thrown in the bottom of a clothing wardrobe ...not packed!! The truck driver actually lied about not packing it!! It was broken and the handle busted off.

While the truck helpers were setting up two twin beds in the guest bedrooms ...the new wood floors were gouged. Not scratched, but gouged. The company chose to believe the truck driver rather then me even though I can provide sworn statements as to the pristine condition of the floors prior to the delivery of the furniture. The wood floors in the master bedroom were also scratched.. I pointed the floors pout to the truck driver but he said they did not do it.

I tried to work with the company ([redacted]) but they denied my claim. This is not an honest company, and this truck driver lied about the floors as well as the toaster oven. His demeanor in general was much less then professional ... border line scareyDesired Settlement: Pay to have floors repaired and pay for toaster oven. I have lost over $700 in valuable antiques due to the sloppiness of this company.

Business

Response:

[redacted],This is in response to the complaint filed against O'Brien's Moving & Storage. We moved [redacted] on 3/26/14 and delivered her goods on 4/2/14. We were unaware of any damages after we completed the move. Nothing was ever mentioned to our driver at the delivery and nothing was noted on her paper work that [redacted] signed the day of the delivery. Our driver Edward H[redacted] has been with our compnay for upwards of 25 years. He stated to the claims adjuster that he did not damage her floor and does not remember anything about a toaster oven. This was a interstate move which means that all claims must be processed with our corp. office. We are an agent for [redacted] Van Lines as such the claim was sent to them to handle. Please find attached to this letter all corespondence pertaining to this claim. If you read the documents attached you can see that most of her claims were declined. Due mainly to the fact that she never claimed any damage on the day of delivery and many of the items were packed by owner, which we can not assume liability for. Based on what our driver has told us reguarding the move, we do agree with the response from our corp office. [redacted] was provided with information to pursue an arbitration program as an option to her claim. As of this date I am not aware if she in fact contacted that department or not.Thank you for your time.Aurora * A[redacted]Acoounting ManagerO'Brien's Moving and Storage

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I showed the floors to the driver the day the furniture was moved in. He and his two helpers set up beds in the bedrooms. Floors were in excellent condition [redacted] to movers arriving. Driver did not deny scratching or gouging the floors.

Review: We hired [redacted]/Obrien's Moving and Storage in [redacted], Pennsylvania to relocate us from [redacted], PA to [redacted], Michigan. Upon receipt of our goods in Michigan, our belongings were destroyed. The truck looked like a garbage truck on the inside. Belongings were just thrown in. There was a lawn mower on one of our dressers, an office chair on our coffee table, and many many other issues. This has resulted in claims over $20,000 thus far. Some of our belongings were delivered to an apartment in MI and the others to a storage facility. As per the [redacted] Driver, George, many of the items were left in their wraps and packaging at the storage unit and not inspected. He told us we could do that once we moved them from storage. Now, Allied's claims department is telling us that the items in storage will not be covered since they were delivered despite emails and conversations with our claims rep, Sheila H[redacted], who said the items would be covered. In fact, [redacted] sent an inspector to storage the day we moved out and he photographed all damages. Even despite that, they are saying they will not cover damages since they were in storage because they can't prove that we weren't in storage and did the damages ourselves. The storage facility is under video surveillance 24/7 and the unit is locked with a pad lock and a gate code key. Thus far they have sent us a check for $1600 for the damages of the goods in our apartment. This, is unacceptable to us. This was an act of sheer neglect of our belongings and total misconduct. We paid over $600 for insurance and a $500 deductible. The move was over $6500.Desired Settlement: We feel like our goods were completely neglected and mis handled. We hired professionals to do our job and nothing about this move was professional. I would like all damaged furniture to be replaced, my move refunded, and my time spent on claims compensated.

Business

Response:

[redacted],This letter is in response to the complaint issued against O'Brien's Moving & Storage. Our agency picked up [redacted]'s items and brought them to our warehouse. We then had a driver from another [redacted] agency pick them up and deliver them to her home in [redacted], Mich. and also pick some items up in a mini storage that the customer had another mover, move into her storage unit. Unfortunately [redacted]'s shipment had damage. The customer chose to take the optional insurance on this move.She took $100,000.00 worth of coverage. She also had a choice to take a $0.00 dollar deductible, $250.00 or a $500.00 dollar deductible. she choose the $500.00 option. This move is a out of state move, so any claims must be handled by our corporate office in Chicago, [redacted]. I have attached all papers concerning this claim, and as you can see [redacted] was paid for the damage to her move. [redacted] also sent out a repair firm to fix many items. [redacted] denied some of her claims because those items were not mentioned at time of delivery. We are sorry that [redacted]'s move did not go as smoothly as we would have liked, but we did honor her claims and she has been paid for the damage. Thank you for your time if you need any further information on this move please contact me at 610-391-8300 ex 303 , or my email [redacted] . Please let me know if the attachment does not open and I can send to you in an email. Sincerely,Aurora * A[redacted]Accounting ManagerO'Brien's Moving & Storage

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:"Our agency picked up [redacted]'s items and brought them to our warehouse. We then had a driver from another [redacted] agency pick them up and deliver them to her home in [redacted], Mich. and also pick some items up in a mini storage that the customer had another mover, move into her storage unit. Unfortunately [redacted]'s shipment had damage."

Review: O'Briens Moving and Storage company was hired to move our television along with other possessions from my prior residence to my current residence. When given an estimate on price they failed to mention any insurance policies the company may have to offer on the moving date. Their employee's failed to mention to me that they dropped our brand new plasma television and had us sign a receipt once the move was over. The employee did not mention at that time any type of extra insurances or notified us that they had issues with moving our possessions. The employee's even left a sheet wrap on the television to hide the fact that the screen was cracked. When we discovered that our television was broken we followed the claim filing process that O'Briens Moving and Storage advised us to do. Once we filed the claim we where told that the refund we will receive is the one that the insurance policy we have purchased on the day we scheduled our move. I've tried explaining to the many different employee's I contacted that we where never offered or notified of any extra insurance policies that could be purchased for the move. Their Vice President was rude and unhelpful claiming it was negligence on our part versus claiming responsibility that one of her sales employee's failed to correctly provide us with information. I have been treated with the upmost disrespect from O'Briens Moving and Storage as well as feel that my civil rights have been violated due to negligence on their part by not informing us about key conditions in their moving contract as well as not providing us sufficient compensation for our damaged property.Desired Settlement: I would want O'Brien's Moving and Storage to compensate us fairly for our damaged property as well as assume responsibility for their negligence, along with updating their contracts to provide all key conditions along with the additional insurance policies that can be purchased or added to the prices of moving/storage.

Business

Response:

[redacted],This letter is in response to a complaint against O'Brien's Moving & Storage. O'Brien's Moving & Storage moved [redacted]. [redacted] and her husband on 9/3 & 9/4/14. At the time of her estimate her husband meet with our sales rep. Carmen G[redacted]. Carmen went over the estimated charges with her husband and also the optional purchase of insurance coverage, as he does with all customers. Both he and [redacted]. [redacted] had the option of purchasing insurance coverage before the move loaded. the estimate was done on 8/7/14. If they chose to purchase the coverage all they had to do was call the office before the movers arrived at there residence. Upon arrival our movers have the customer sign the paper work and sign for either the "free" insurance of .60 per pd. or purchase the coverage. I have attached 3 papers which show first the estimate, and you can see where it lists 2 options for coverage valuation and the extra cost that they would incur if they chose that. Also attached is the Bill of Lading. The customer clearing wrote .60 per pound as her choice. In addition to that the customer also wrote Truck is completly empty and delivered without any damages. In fact the Big screeen TV was unwrapped by our driver and **. [redacted] and was noted to have no damage. The TV was never dropped by our movers. [redacted]. Amortegui was not at home when our salesperson went to do the estimate. All moving details were gone over thoughly with Mr. Amortegui. As a good will gesture we have given her a claim allowance of $54.60 which is for a shipping wt of 91 pounds for the TV. Our claims manager has explained to her that because of the insurance she chose and the fact that she wrote no damage at delivery we are not liable for any damages, but we would give her the $54.60 as soon as she returns the claim release form that she was sent back on 9/16/14. To date we have not received this form. Thank you for your time. If you have any others questions please call me at ###-###-#### ex [redacted] or email me at [redacted] . Sincerely,Aurora * A[redacted]Accounting ManagerO'Brien's Moving & Storage

Review: We hired OBriens to move us in May of 2013 after they gave us a detailed estimate. Long story short, they couldn't fit our items into the truck despite the fact that the sales person walked through our entire house to give us an accurate quote and we got rid of multiple items before we moved. We lived in a small rancher and their "expert" packers couldn't make it work. Their solution was to bring a truck AFTER our home closing the next day. The house needed to be empty and ready to hand over to the new owners first thing the next morning. They could not understand why that was not an option. We had to rent our own truck from [redacted]. I was 7mo pregnant at the time and couldn't help my husband. He wound up loading heavy items, on his own, until 1am. O'Briens refused to refund us the $150 we paid out of pocket for the job they didn't finish. That seems like a small amount of money to make a customer happy, especially when my husband's labor was free. I have never been so angry and felt so cheated, which is why it took me so long to write to the Revdex.com. We had a 2 day move, they loaded on day one and unloaded the next afternoon. The workers were great until it became an issue that they couldn't fit all of our items. They became unprofessional jerks who unloaded our items into the wrong rooms (all boxes were well labeled and couldn't have been misplaced). We have also not been able to find 3 boxes - 10 months later. We exchanged multiple emails, they offered us a discount, but also charged us an overage, meaning we paid the same amount we were quoted and they didn't actually complete the move that we hired them for. They refused to refund our comparatively small out of pocket expense.Desired Settlement: I want other consumers to know that this company does not honor their quotes. Though responsive to my complaints, they did not provide solutions that were acceptable or feasible.

Business

Response:

In response to the complaint filed against O'brien's, - Our Salesman went out and did an estimate which included an inventory of all of the items the shipper showed him as what was to be rmoved. On the day of the move two trucks were sent out, one was a straight truck which was more than large enough to move the amount of items that were estimated and the other vehicle was a cube van solely for the purpose of transporting personnel. The customer added many more items well outside and above of what was shown to the salesman as there were many items moved that were not listed on the inventory the salesman had done at the time of the estimate. Not only did our crew fill the large turck, but they also filled the smaller truck. The customer did send me pictures of what was left behind in the garage and the majority of what was left were items that were not packed or were flammable/combustible/corrosive containers which we cannot legally move.We could not send someone until the following week because it was our peak season and every truck and man was dedicated to do other jobs. When the shipper insisted she wanted to be reimbursed $150.00 for renting a truck to move the remaining items themselves, I explained to her that not only were the majority of the remaing items things that we could not legally move, but had we been able to come back out, we would have had to charge her to do so, and that charge would have cost her far more than $150.00 rental fee she was asking for. That is how we left it and we had not hear anything else from this customer since June of 2013. Thank you for your time.[redacted]Claims ManagerO'Brien's Moving & Storage###-###-#### ex [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: