TO WHOM IT MAY CONCERN:I'VE BEEN IN BUSINESS 35 PLUS YEARS WlTH NO BAD REPORTS WlTH THE Revdex.com,12 YEARS ON [redacted], "A" RATING WlTH NO NEGATIVE REPORTS AND HUNDREDS OF REPEAT CUSTOMERS, BUILDERSAND FINISH CARPENTERS THAT I HAVE WORKED WITH. THIS IS BECAUSE I LOVE AND CARE ABOUT MYWORK.[redacted]...
CALLED ME ABOUT A ROMAN STYLE ARMOIRE HE CONTRACTED ME TO BUILD. I TOLDHIM I COULD BUILD, DELIVER AND INSTALL IN TWO (2) SECTIONS. ONE UPPER, ONE LOWER ALONGWITH EXTRA MAN POWER TO CARRY IT IN TO HIS HOUSE, PER HIS REQUEST. I GAVE HIM AN ESTIMATEAFTER THREE (3) TRIPS TO HIS HOUSE AND SIX (6) MONTHS OF PHONE CALLS WHERE HE CONTINOUSLYMADE CHANGES TO BRING THE PRICE DOWN. HE SAID HE WAS RETIRED AND ON A FIXED INCOME. HEWAS TRYING TO GET A $4000 ARMOIRE FOR $1500. HE DECIDED TO GO WITH A BIGGER BOX WITH ABIGGER TV SPACE AND FULL HEIGHT DOORS. NO PROBLEM. HE WANTED IT UNFINISHED AND NOINSTALLATION CHARGE IF HE WERE TO ASSIST WlTH THE EXTRA HELP AND USE A DOLLY. HE DIDN'TWANT TO PAY FOR THE EXTRA HELP AND HE WOULD PROVIDE THE PLYWOOD FOR THE FLOOR.AT THIS POINT, I WAS READY TO JUST WALKAWAY. I SPENT TO MUCH TIME DEALING WITH MR.[redacted], BUT I SAID OK AND MADE A WRITTEN PROPOSAL WHICH HE REWROTE BY THE WAY. IUSUALLY CHARGE FOR DELIVERY AND INSTALLATION. DELIVERY GETS IT TO THE DOOR. INSTALLATIONGETS IT IN THE DOOR AND IN PLACE ALONG WITH EXTRA MANPOWER IF NEEDED.AFTER THREE (3) MONTHS HIS ARMOIRE WAS READY TO BE DELIVERED, I CALLED MR [redacted] ABOUT ITAND SETA DATE AND A TIME. I ALSO ASKED HIM ABOUT FLOOR COVERING BECAUSE I HAD SOMECARPET STRIPS BUT HE SAID NO, THAT HE HAD THAT TAKEN CARE OF. I ARRIVED, UNLOADED THEARMOIRE OFF THE TRAILER, UP THE STAIRS JUST INSIDE THE FRONT DOOR. MR [redacted] HAD FOUR (4)SMALL PC's OF 1/4"PLYWOOD, 16 X 30 APPROX, WHICH WAS TOO SMALL BUT DOABLE ON THE FLOOR.HE WANTED TO LEAP FROG THE PLYWOOD AS HE CALLS IT. SO WE WOULD ROLL ABOUT 16" THENMOVE A PIECE OF PLYWOOD AND ROLL AGAIN, ETC.BUT MR [redacted] COULD NOT HOLD THE PLYWOOD IN PLACE AND IT KEPT SLIDING, 3 ATTEMPTS, MR[redacted] SAID HE COULD NOT DO IT. HE ASKED IF I WOULD SWITH JOBS WITH HIM AND I SAID I WASCONCERNED ABOUT THE ARMOIRE SLIDING OFF THE CART AND CRASHING INTO THE WALL. I AM MOREEXPERIENCED IN KEEPING A LARGE PIECE OF FURNITURE ON THE DOLLY. THERE WOULD BE NO WAY HEWOULD BE ABLE TO CONTROL THE DOLLY WITH THAT LARGE PIECE OF FURNITURE ON IT. IFSOMETHING WOULD HAPPEN TO THE ARMOIRE, I WOULD HAVE TO REPAIR IT. I ASKED WHAT DID HEWANT TO DO AND HE REPLIED THAT WE SHOULD JUST ROLL IT IN THE OTHER ROOM. I SAID IT'S UP TOYOU, I DIDN'T WANT TO BE RESPONSIBLE FOR THE FLOOR. SO THAT WAS THE DEAL HE MADE, AND HESAID "LET'S JUST ROLL IT IN THERE, OKAY?" WE ROLLED IT IN AND I LAID A PIECE OF CARPET DOWN ONTHE FLOOR, FACE DOWN AND FLIPPED UP THE ARMOIRE. ALL GOOD, WlTH NO SCRATCHES, DENTS ORDINGS.MR [redacted] STARTED WALKING UP AND DOWN THE HALL LOOKING FOR MARKS ON THE FLOOR. HEPOINTED OUT A FEW MARKS BUT IT LOOKED LIKE NORMAL WEAR AND TEAR. AFTER ALL, THIS WAS ARUBBER WHEELED DOLLY.NOW WlTH THAT BEING SAID, HOW CAN A PERSON UNDER THESE CIRMCUMSTANCES ASK TO HAVE HISENTIRE 1ST FLOOR OF HARDWOOD FLOORING, OF HIS HOUSE PULLED OUT AND REPLACED ALONG WITHA MOVING COMPANY TO MOVE HIS FURNISHINGS TWICE AT A PRICE OF $4500.00HE MADE ALLTHE DECISIONS DURING THIS WHOLE PROCESS JUST TO SAVE A FEW DOLLAR'S. I SHOULDHAVE TURNED HIM AWAY A LONG TIME AGO BUT I TRY TO MAKE PEOPLE HAPPY.HE DID NOT FULFILL WHAT HE SAID HE WOULD DO. I'M SORRY I CAME DOWN IN PRICE OF THE JOB. ISHOULD HAVE GIVEN HIM A QUOTATION, ALL OR NOTHING.SINCERELY,CHARLES O'BRYANO'BRYAN WOODCRAFTERS.
I am rejecting this response because: From what I can see, the response is unfortunately just a copy of the one O'Bryan Woodcrafters gave to [redacted] and no effort has been made by O'Bryan Woodcrafters to negotiate a settlement with me for the wood flooring damage.
Regards,
[redacted]
TO WHOM IT MAY CONCERN:I'VE BEEN IN BUSINESS 35 PLUS YEARS WlTH NO BAD REPORTS WlTH THE Revdex.com,12 YEARS ON [redacted], "A" RATING WlTH NO NEGATIVE REPORTS AND HUNDREDS OF REPEAT CUSTOMERS, BUILDERSAND FINISH CARPENTERS THAT I HAVE WORKED WITH. THIS IS BECAUSE I LOVE AND CARE ABOUT MYWORK.[redacted]...
CALLED ME ABOUT A ROMAN STYLE ARMOIRE HE CONTRACTED ME TO BUILD. I TOLDHIM I COULD BUILD, DELIVER AND INSTALL IN TWO (2) SECTIONS. ONE UPPER, ONE LOWER ALONGWITH EXTRA MAN POWER TO CARRY IT IN TO HIS HOUSE, PER HIS REQUEST. I GAVE HIM AN ESTIMATEAFTER THREE (3) TRIPS TO HIS HOUSE AND SIX (6) MONTHS OF PHONE CALLS WHERE HE CONTINOUSLYMADE CHANGES TO BRING THE PRICE DOWN. HE SAID HE WAS RETIRED AND ON A FIXED INCOME. HEWAS TRYING TO GET A $4000 ARMOIRE FOR $1500. HE DECIDED TO GO WITH A BIGGER BOX WITH ABIGGER TV SPACE AND FULL HEIGHT DOORS. NO PROBLEM. HE WANTED IT UNFINISHED AND NOINSTALLATION CHARGE IF HE WERE TO ASSIST WlTH THE EXTRA HELP AND USE A DOLLY. HE DIDN'TWANT TO PAY FOR THE EXTRA HELP AND HE WOULD PROVIDE THE PLYWOOD FOR THE FLOOR.AT THIS POINT, I WAS READY TO JUST WALKAWAY. I SPENT TO MUCH TIME DEALING WITH MR.[redacted], BUT I SAID OK AND MADE A WRITTEN PROPOSAL WHICH HE REWROTE BY THE WAY. IUSUALLY CHARGE FOR DELIVERY AND INSTALLATION. DELIVERY GETS IT TO THE DOOR. INSTALLATIONGETS IT IN THE DOOR AND IN PLACE ALONG WITH EXTRA MANPOWER IF NEEDED.AFTER THREE (3) MONTHS HIS ARMOIRE WAS READY TO BE DELIVERED, I CALLED MR [redacted] ABOUT ITAND SETA DATE AND A TIME. I ALSO ASKED HIM ABOUT FLOOR COVERING BECAUSE I HAD SOMECARPET STRIPS BUT HE SAID NO, THAT HE HAD THAT TAKEN CARE OF. I ARRIVED, UNLOADED THEARMOIRE OFF THE TRAILER, UP THE STAIRS JUST INSIDE THE FRONT DOOR. MR [redacted] HAD FOUR (4)SMALL PC's OF 1/4"PLYWOOD, 16 X 30 APPROX, WHICH WAS TOO SMALL BUT DOABLE ON THE FLOOR.HE WANTED TO LEAP FROG THE PLYWOOD AS HE CALLS IT. SO WE WOULD ROLL ABOUT 16" THENMOVE A PIECE OF PLYWOOD AND ROLL AGAIN, ETC.BUT MR [redacted] COULD NOT HOLD THE PLYWOOD IN PLACE AND IT KEPT SLIDING, 3 ATTEMPTS, MR[redacted] SAID HE COULD NOT DO IT. HE ASKED IF I WOULD SWITH JOBS WITH HIM AND I SAID I WASCONCERNED ABOUT THE ARMOIRE SLIDING OFF THE CART AND CRASHING INTO THE WALL. I AM MOREEXPERIENCED IN KEEPING A LARGE PIECE OF FURNITURE ON THE DOLLY. THERE WOULD BE NO WAY HEWOULD BE ABLE TO CONTROL THE DOLLY WITH THAT LARGE PIECE OF FURNITURE ON IT. IFSOMETHING WOULD HAPPEN TO THE ARMOIRE, I WOULD HAVE TO REPAIR IT. I ASKED WHAT DID HEWANT TO DO AND HE REPLIED THAT WE SHOULD JUST ROLL IT IN THE OTHER ROOM. I SAID IT'S UP TOYOU, I DIDN'T WANT TO BE RESPONSIBLE FOR THE FLOOR. SO THAT WAS THE DEAL HE MADE, AND HESAID "LET'S JUST ROLL IT IN THERE, OKAY?" WE ROLLED IT IN AND I LAID A PIECE OF CARPET DOWN ONTHE FLOOR, FACE DOWN AND FLIPPED UP THE ARMOIRE. ALL GOOD, WlTH NO SCRATCHES, DENTS ORDINGS.MR [redacted] STARTED WALKING UP AND DOWN THE HALL LOOKING FOR MARKS ON THE FLOOR. HEPOINTED OUT A FEW MARKS BUT IT LOOKED LIKE NORMAL WEAR AND TEAR. AFTER ALL, THIS WAS ARUBBER WHEELED DOLLY.NOW WlTH THAT BEING SAID, HOW CAN A PERSON UNDER THESE CIRMCUMSTANCES ASK TO HAVE HISENTIRE 1ST FLOOR OF HARDWOOD FLOORING, OF HIS HOUSE PULLED OUT AND REPLACED ALONG WITHA MOVING COMPANY TO MOVE HIS FURNISHINGS TWICE AT A PRICE OF $4500.00HE MADE ALLTHE DECISIONS DURING THIS WHOLE PROCESS JUST TO SAVE A FEW DOLLAR'S. I SHOULDHAVE TURNED HIM AWAY A LONG TIME AGO BUT I TRY TO MAKE PEOPLE HAPPY.HE DID NOT FULFILL WHAT HE SAID HE WOULD DO. I'M SORRY I CAME DOWN IN PRICE OF THE JOB. ISHOULD HAVE GIVEN HIM A QUOTATION, ALL OR NOTHING.SINCERELY,CHARLES O'BRYANO'BRYAN WOODCRAFTERS.
I am rejecting this response because: From what I can see, the response is unfortunately just a copy of the one O'Bryan Woodcrafters gave to [redacted] and no effort has been made by O'Bryan Woodcrafters to negotiate a settlement with me for the wood flooring damage.
Regards,
[redacted]