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Obstetrics & Gynecoloy

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Obstetrics & Gynecoloy Reviews (5)

I am Sorry [redacted] feels that he got a bad dealWe pride our selves in customer service here at [redacted] with very competitive pricing and we will be more then happy to solve the problemWe have been in business for over years and have been a Revdex.com member almost just as long, with thousands of customersThere has yet to be a negative complaint As you can see on the request he does not list a desired settlement, nor is he disputing the amountI believe that [redacted] is just frustrated with his computer and the money and time spent into itHe states that the screen replacement did not fix the problemWhen he took his unit the screen was tested and working properlyIt was until a couple days later when the issue came back that he called and we advised it was the cableHe refused service because there would be a labor feeWe gave discounts to him on the original invoiceAs stated we will be more then happy to find a resolution that will benefit both partiesWe also are curious as to know the diagnosis of the other company he took his computer toOur techs went to highly accredited schools and would not just guess on a technical issue

To Revdex.com complaints department: I am sorry to hear that [redacted] had a bad experience here at [redacted] To begin, [redacted] brought the laptop to us initially because it was running slowWe informed him that the hard drive was failing and needed to be replacedHe stated he was going out of town and needed it to be done right awaySince we pride ourselves in customer service, we put another customers service on hold to take care of ***We usually charge extra for emergency services, which we did not charge him forThe initial service charge was $for the hard drive and labor which includes the $diagnostic fee that is waived if customer decides to have service done [redacted] came and picked up the computerHe stated at pickup time then that he wanted a different issue resolvedThe screen on the laptop was showing lines (this issue was completely unrelated to the original problem)We replaced the screen with his approval We also noticed a cable that needed to be replacedAfter replacing the screen and reconnecting the original cable the screen seemed to work fine We only charged $for the screen plus tax because the customer refused to pay full amount for the part and laborWe did not charge him labor ($75) because he was already upsetWith that being said, it was tested before [redacted] took it out of the officeA couple of days went by and [redacted] called saying the screen started not working properlyThat is when my tech advised him that he needed to replace the cable, the cable was being pinched by the opening and closing of the computerWe informed him that we would replace the cable for an additional labor feeCustomer refused to pay Breakdown of Charges First Service Appointment Original Diagnostic Fee - $ Hard Drive Replacement - $ [redacted] Install - $ Applied Discount of – (-$35) diagnostic fee Total Paid: $+ tax = $ Second Service Appointment Diagnostic Fee – (-$35) (did not pay) Laptop Screen Cost - $(refused to pay) Labor for Screen Replacement - $ Total Paid: $+ tax = $ Note: We have already applied a total discount of $ excluding the emergency service we performed for this customer and have thus lost money and time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10598711, and have determined that this proposed action would not resolve This response confirm my impression on how dishonest this practiceThey charged me diagnostic for the screen problem and they did not call me to discuss the problem and they charge me the screen replacement which did not fix the problem as they promised then they did not mention any thing about the cable problem except after I call them SAME DAY to update them that I have the same problemThis is the first time I hear any thing about reducing 14050100in because they did not
Regards,

I am Sorry [redacted] feels that he got a bad deal. We pride our selves in customer service here at [redacted] with very competitive pricing and we will be more then happy to solve the problem. We have been in business for over 7 years and have been a Revdex.com member almost just as long, with thousands of customers. There has yet to be a negative complaint.  As you can see on the request he does not list a desired settlement, nor is he disputing the amount. I believe that [redacted] is just frustrated with his computer and the money and time spent into it. He states that the screen replacement did not fix the problem. When he took his unit the screen was tested and working properly. It was until a couple days later when the issue came back that he called and we advised it was the cable. He refused service because there would be a labor fee. We gave discounts to him on the original invoice. As stated we will be more then happy to find a resolution that will benefit both parties. We also are curious as to know the diagnosis of the other company he took his computer to. Our techs went to highly accredited schools and would not just guess on a technical issue.

To Revdex.com complaints department:
 
I am sorry to hear that [redacted] had a bad experience here at [redacted]
[redacted]. To begin, [redacted] brought the laptop to us initially because it was
running slow. We informed him that the hard drive was failing and needed to be
replaced. He stated he was...

going out of town and needed it to be done right
away. Since we pride ourselves in customer service, we put another customers
service on hold to take care of [redacted]. We usually charge extra for emergency
services, which we did not charge him for. The initial service charge
was $165.00 for the hard drive and labor which includes the $35.00 diagnostic
fee that is waived if customer decides to have service done. [redacted] came and
picked up the computer. He stated at pickup time then that he wanted a different issue
resolved. The screen on the laptop was showing lines (this issue was completely
unrelated to the original problem). We replaced the screen with his approval.
We also noticed a cable that needed to be replaced. After replacing
the screen and reconnecting the original cable the screen seemed to work fine.
We only charged $50.00 for the screen plus tax because the customer refused to
pay full amount for the part and labor. We did not charge him labor ($75)
because he was already upset. With that being said, it was tested before [redacted]
took it out of the office. A couple of days went by and [redacted] called saying the
screen started not working properly. That is when my tech advised him that
he needed to replace the cable, the cable was being pinched by the opening and
closing of the computer. We informed him that we would replace the cable for an
additional labor fee. Customer refused to pay.
 
Breakdown of Charges
First Service Appointment
Original Diagnostic Fee - $35
Hard Drive Replacement - $65
[redacted] Install - $100
Applied Discount of – (-$35) diagnostic fee
Total Paid: $165 + tax = $178.2
 
Second Service Appointment
Diagnostic Fee – (-$35) (did not pay)
Laptop Screen Cost - $75 (refused to pay)
Labor for Screen Replacement - $50
Total Paid: $50 + tax = $54
Note: We have already applied a total discount of $145
excluding the emergency service we performed for this customer and have thus
lost money and time.

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