Obx Racing Sports

Complaint: [redacted] I am rejecting this response because: this is not true! I have filled it out twice and sent it in! This company is doing everything in their power to not pay for TWO sets of defective headers!Sincerely, [redacted]

Response: Hello, The customer filed a complaint stating that the headers he received were defectiveWe provide warranty registration with each product that is to be sent within thirty daysWe never received the warranty registration and our manufacturer will not repair or provide a replacement without valid registrationThank you, [redacted] Sent on: 8/5/6:56:PM

Complaint: [redacted] I am rejecting this response because: It seems we are going in circles here You say I must fill out the warranty card and mail it I say that I distinctly remember doing this and you say that you don't have it on file If you would answer your business phone or email, we could have sorted this out without Revdex.com Are you willing to allow me to fill out another card? You could attach it to your response and I could fill it out and attach it to my response Sincerely, [redacted]

The manufacturer will not repair ( or ) provide a replacement without a proper registration on file! Thank you!

We don't have a valid warranty registration on file, which needed to be mailed in by the buyer within ( 30) days of the purchase
The manufacturer will not repair nor replace a warranty claim without a valid registration on file!

Complaint: ***I am rejecting this response because:
I've sent my registration in directly after purchase I can not confirm whether you received it or not because you don't answer your business email or phone number I've provided my receipt of purchase here which contains all the information that was on your warranty registration card So you are now able to register my purchase if you already haven't
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
It's
very easy for you to say that you don't have my warranty registered With the fact that you don't answer your business phone or email, I wouldn't be surprised if you simply through away all your mail I mail all my warranty registrations in especially for items that are very expensive and especially if they have a lifetime warranty I have attached a copy of my receipt so you can see that I am Iindeed a customer I kept it for exactly this reason
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/10) */
We don't warranty any item if we don't have a VALID registration on file, which was suppose to be sent in within ( ) days of purchase
Initial Consumer Rebuttal /* (3000, 7, 2015/11/15) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
Obx responded to me before this way which I explained I have the original package and there was no warranty card and obx said all products come with a warranty cardI told obx there was no warranty form or card and they stop dealing with me at this point I sent numerous emails stating that it is possible there was no form sent out and got no responseBefore this the reason was it was installed wrong and that was the reason the claim was dismissedObx comes up with a new reason each timeAnd the reason before that was it was over days but the gear has a lifetime warranty on manufacturing defectsSo there new excuse is no warranty from was filled out and I stated I never recived one and there response was as stated as aboveIt is possible I never recived a form or card and they said it was notI never recived a card or form but I still have the package it was sent and the receipt so why would I not have the form or cardI have the warranty on my phone a picture of it installed correctly and proof of purchase and all items were sent to obx and still they don't care and the are rude and nasty to there customers and they will not stand behind there product or warranty
Final Business Response /* (4000, 9, 2015/11/23) */
We don't have valid warranty registration on file!

Complaint: [redacted]I am rejecting this response because: this is not true!  I have filled it out twice and sent it in!  This company is doing everything in their power to not pay for TWO sets of defective headers!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: that is not true!  Have purchased two sets of these headers and I have sent in both warranty registrations.  These products are defective I have proven that and would like financial re-embursement of the parts at the very least!  If not I will be seeking legal action for both sets of headers as well as the installation cost and the damage repair to the vehicle. 
Sincerely,[redacted]

Warranty card is provided with each product that we shipped to the customer!
It's buyer's responsibility to promptly fill it out and mail it back.
The manufacturer will not repair ( or ) provide a replacement without a proper registration.

We don't have valid warranty registration on file and the manufacturer will not repair nor provide a replacement without proper registration!

Complaint: [redacted]I am rejecting this response because:
It seems we are going in circles here.  You say I must fill out the warranty card and mail it.  I say that I distinctly remember doing this and you say that you don't have it on file.  If you would answer your business phone or email, we could have sorted this out without Revdex.com.  Are you willing to allow me to fill out another card?  You could attach it to your response and I could fill it out and attach it to my response
Sincerely,[redacted]

Response: Hello, The customer filed a complaint stating that the headers he received were defective. We provide warranty registration with each product that is to be sent within thirty days. We never received the warranty registration and our manufacturer will not repair or provide a replacement...

without valid registration. Thank you, [redacted] Sent on: 8/5/2016 6:56:08 PM