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OC Hand Surgery

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OC Hand Surgery Reviews (3)

In June 2016, I went to surgery procedure on my right hand After the surgery, I attended Physical therapy once a week for consecutive weeksAt one of the sessions, one of the therapist made a comment that something was not right since I couldn’t close my hand completely and the pain was too much during the sessions He recommended for me to go back to the doctor that did the surgery and I did that I met with Dr***, she checked on my right hand and without further exams or x rays scan, she said that these happened sometimes, she gave me an appointment for a second surgery on October After thinking it over and over I decided not to proceed with the second surgery as the first one had not given me the results I was hoping and it had just worsened my pain I called to cancel surgery on October 19; the person that attended my call asked me if I was sure I wanted to cancel the surgery and I said yes So, she told me no problem I could cancel and she was going to put on the

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to the instructions of the office of the doctor, in order to cancel a surgery or procedure the patient must call to process the cancellationFollowing the instructions, I called two days prior to this surgery to let the office know that I would not be attending the surgery, and that I would like to cancel.On this day I spoke to a representative of the surgery office and she asked if I was certain about the cancellationI assured her that I wanted to cancel this survey and asked if it was necessary to speak to the doctors officeShe stated that there was no need to call the doctors office since she was taking note of the call and cancellationNonetheless, I called the office and spoke to a representative by the name of *** who also asked if I was sure about the cancellationOnce again, I said that I did not want the surgery and she stated that she would take note and notify the doctorI followed the given instructions in regards to canceling a surgery or procedure on timeIf you'd like we can also provide you with phone records of these phone calls to assure you that calls were made in order to cancel such surgery
Regards,
*** *** ** ***

After reviewing the client's account and Investigation Into this matter, this Is What we found. There is NO record that the Client EVER called our offlce to Inform us about her Intent to cancel surgery prior to her scheduled surgery day. In fact, she simply did not show up on the day of surgery,...

resulting In waste Of surgical material and equipment, valuable operating room time and the time of surgical staff, the surgeon and the anesthesiologist.Multiple phone calls were made to her before her scheduled procedure and on the day of her scheduled surgery from the surgical center and from our office. In addition, multiple follow up phone calls weremade to her after she had not shown up to her scheduled surgery in attempt to reach her, but none of phone calls were answered or returned. The client only contacted our office months later after receivingthe late cancelatlon fee in her statement. Our staff Informed her that the fee Is due to failure to informus of her surgery cancellation per our policy,Her claim that our office staff refuse to cancel her surgery is completely false and baseless. We have many patients schedule surgery, cancel surgery and reschedule surgery frequently with very a smooth process in place. Our company policy states a fee Of $125 will be applied to late notification (less than 3business days). The client was informed and signed the policy.Therefore the fee was applied to her account accordingly,Orange County Hand Surgery Specialists, Inc. Is a professionally managed company with impeccable reputation, extremely high client satisfaction rate and very well respected In the community. Ourcompany also has a Zero Tolerance policy for slandering and defamation. We strive to achieve the highest client satisfaction and are willlng to work with her to resolve this issue to her satisfaction, butthis needs to be carried out per appropriate protocol.We Will need from her in writing:1. Complete retraction of her false statements and baseless claims, and discontinuing of any false claims.2. Acknowledgement that she did not notice our office in time Which resulted in the late fee beingapplied to her account.3. A request to have her fee waived due hardship / extraordinary circumstances.She may mail or fax the statement to our office. Fax number (714)434•3759. Once we receive above in writing, we will adjust her account accordingly to waive her fee.

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Address: 11190 Warner Ave #307, Fountain Valley, California, United States, 92708

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