OC Nissan of Garden Grove

Review: In 2011, I purchased a 2010 Hyundai Sonata and in Dec 2013, I found out the 2010 Sonata had sustained front end damage which was evident by the front driver side door VIN number being painted over and the VIN number missing from the front driver side panel of the car. This information was not disclosed to me upon purchase. According to the Hyundai dealership, all Hyundai's have a VIN under the hood on the driver's side and in the door. I went to OC Nissan Garden Grove dealership asking for a resolution but was treated rudely and unprofessionally. They tried to sell me a new car and raise my payments over $600. They did not try to help me at all. I would not buy a another car from them if my name was OC Nissan Garden Grove. They are untrustworthy and according to the another dealership I went to, every dealership is required to do a 5 point inspection and if OC nissan had done this they would have seen this was a damaged car. This was not disclosed to me and I believe they are fraudulent in their dealings. I was told [redacted] was the owner of the dealership and I am also sending him a letter but I don't even believe that information is true. I'm seeking a resolution because I can't afford a $600 car payment and I need a reliable dependable car as I drive over 80 miles a day to and from work.Desired Settlement: I want them to take this car back and I would like the original loan value of the car refunded or traded for another car. I would like the money that I've spent in repairs returned. I have made my payments faithfully and would like to be treated fairly.

Business

Response:

This email is a response to the complaint I received from your office. The customer’s

name is [redacted]. She claims the dealership acted in a fraudulent manner.

I was not the General Manager at the time she purchased the vehicle but I was

present when Ms. [redacted] came to the dealership to ask us to help her get out

of her car. It was obvious that she could not afford the car and was looking at

every option to try and get out of it including accusing our dealership of failure

to disclose that the vehicle had been previously repaired.

Ms. [redacted] was given a Carfax report which clearly indicated that there were

no previous accidents reported on this vehicle. We attempted to assist her by

examining the possibility of taking the car back in on trade but we were unable

to do based upon her credit score and the current condition of her vehicle. If

I recall, I performed the appraisal on her Hyundai and she had put almost 70,000

miles on the car since she purchased it. This condition along with her financial

situation were the reasons why her payment was going to be almost $600.00.

All of our pre-owned vehicles are inspected prior to purchase. We don’t know

if her claims about V.I.N. stickers being painted over are true. She has owned

the vehicle for over 2 years. How do we know when and how that happened?

She has sent me a letter indicating that she has already traded in her vehicle

to a Hyundai dealership and acquired another car. As I said earlier, I was here

the day she stopped in and at no point was my staff rude to her. I watched the

entire transaction. It is our opinion that Ms. [redacted] is trying to blame us for

the fact she could no longer afford her car. We disagree and feel we have

done nothing wrong.

General Manager

OC Nissan Garden Grove

Review: I bought my car March 2014 refinanced it June 2015. I went to the dealership 6/26/15 [redacted] (finance) filled out a customer waiver cancellation request for my GAP insurance and I faxed it to Portfolio Express. I called Portfolio end of July and they advised they processed the refund on 7/13/15 and send the report to the dealership so they can process my refund of $568.33. Called [redacted] (finance) 8/18 she told told me she would send my request to [redacted] (warranty cancellation clerk) never got call back. Called again 8/30/15 spoke to finance guy said [redacted] handles the refunds there is no [redacted]. Called the following week left messages no calls back. on 9/1/15 spoke to Sam (finance manager) told me [redacted] handles refund transferred was told same thing would have [redacted] call me back no call back. Called Portfolio 10/5/15 spoke to [redacted] asked her if they can help me out because no one will help me at the dealership. Told me to try calling for the Business Dept, since they couldn't help since the dealership handles the refunds they process when they send them the reports. Called back the delearship spoke to [redacted] Bussiness Dept told her my issue and hung up on me.Desired Settlement: On the contract it states refunds are processed within 6 weeks we are now on 12th week from 7/13 that Portfolio sent them the request to refund me. It gets so frustrating how I am being told lies left and right no one can help me I feel like im being brushed to the side when that refund belongs to me not them. Ive gotten anxiety attacks over this that I cannot go into the dealership to get someone to help me.

Please help me!

Review: In 2008 I purchased a Nissan 360z. I purchased leather seats and navigation. I requested that the vehicle have these put in, and I would pick the vehicle up; however, was told to take the vehicle home. I made several attempts to obtain these services without resolution. I even spoke with the general manager, who agreed to return my call, and never did.Desired Settlement: The amount of the leather seats and navigation totaled over 3,500.00

Business

Response:

To Revdex.com