OC Sports Equipment

I am the business owner of OC Sports EquipmentWe received a complaint # [redacted] *** came into our store last week without the proper consignment paperwork required on his end and requested moneyAll consignee customers are given a copy of their contract at the time of consignment and it is their responsibility to keep this as proofAlso in the contract, it clearly states that any items damaged or left in the store for over days will be disposed of at our discretion and the consignee will not receive payment; [redacted] contract met all criteria mentioned above, including him being unable to provide a copy of his contractNot only have I mailed a written check to the consumer, but I also spoke with him on the phone and let him know of the mailed paymentI did all that I could do to take care of [redacted] once I was made aware of the situation of misplaced paperworkThe day he came into the store I was busy with a huge shipping order, and I advised him I could look further into his contract when I had free time or if he had it with him (which he did not)Furthermore, I also gave [redacted] a higher percentage of consignment money for the misunderstanding when I am not obligated to pay him anything at all (i.e., his board was in our store for over days and damage was found)Please let me know if there's anything else you need from meAgain, I express my deepest apologies and we try our best to go above and beyond with issues such as this

I am the business owner of OC Sports Equipment. We received a complaint # [redacted]. [redacted] came into our store last week without the proper consignment paperwork required on his end and requested money. All consignee customers are given a copy of their contract at the time of consignment and it...

is their responsibility to keep this as proof. Also in the contract, it clearly states that any items damaged or left in the store for over 60 days will be disposed of at our discretion and the consignee will not receive payment; [redacted] contract met all criteria mentioned above, including him being unable to provide a copy of his contract. Not only have I mailed a written check to the consumer, but I also spoke with him on the phone and let him know of the mailed payment. I did all that I could do to take care of [redacted] once I was made aware of the situation of misplaced paperwork. The day he came into the store I was busy with a huge shipping order, and I advised him I could look further into his contract when I had free time or if he had it with him (which he did not). Furthermore, I also gave [redacted] a higher percentage of consignment money for the misunderstanding when I am not obligated to pay him anything at all (i.e., his board was in our store for over 60 days and damage was found). Please let me know if there's anything else you need from me. Again, I express my deepest apologies and we try our best to go above and beyond with issues such as this.