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Ocana Landscape & Maintenance

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Ocana Landscape & Maintenance Reviews (2)

Thank you for forwarding the complaint message and allowing us the opportunity to respondWe were present at the complainant's neighbor's home on July 18, at around amHowever, we were working on our customer's yard using loppers, clippers, and rakes and used a gas powered hedge trimmer not
a blower at approximately 9:am for a duration of minutesWe returned the next day July 19, at 11:am to work on our clients property using hand tools onlyNo power tools were used that daywe returned on 7/21/at %:to do some more work and used the blower for approximately minutesWe returned Wednesday July 22, at 7:am at our customer"s request to blow the property early in the morning again because a social event was planned for later that dayThe blower was operated for approximately minutesThere was no employee standing under the complainant's window with a blower onShe did speak to me about her issues of us being there again since we were just there days before and misunderstood me when I told her that, " our client can do what she wants to her own property" and not " do whatever [I] liked"We will obey the city ordinance more closely for the hours of leaf blowing operationsWe make every effort t respect the peace of our client's neighbors and apologize for the inconvenience and and misunderstandingOur goal is to provide Quality landscape maintenance quickly and efficiently.Sincerely, *** ***Ocana Landscape Maintenance Services

Review: Ocana is a landscape service/gardner who routinely and consistently violates the city leaf blower ordinance.His employer is my neighbor. Most recently, while she was present, on July 18, two men with large gas leaf blowers ran their machines from 0810 until 0915. The sound in my home is enormous. Yesterday they were there again at 1730 with the leaf blowers and I complained to the late middle aged man who is usually wielding the blower. He was extremely rude and told me he would do whatever he liked. Today at 0723 I was awakened by a younger man with leaf blower turned on. Guess the old guy was chicken. He was driving the Ocana truck. I have a video. He had nothing to blow around but stood under my window with the machine on full until he saw me filming him whereupon he got into the Ocana truck and left.Desired Settlement: That Ocana obey the law. That Ocana employees behave in a professional manner would be too much to ask.

Business

Response:

Thank you for forwarding the complaint message and allowing us the opportunity to respond. We were present at the complainant's neighbor's home on July 18, 2015 at around 8 am. However, we were working on our customer's yard using loppers, clippers, and rakes and used a gas powered hedge trimmer not a blower at approximately 9:20 am for a duration of 20 minutes. We returned the next day July 19, 2015 at 11:15 am to work on our clients property using hand tools only. No power tools were used that day. we returned on 7/21/2015 at %:30 to do some more work and used the blower for approximately 15 minutes. We returned Wednesday July 22, 2015 at 7:45 am at our customer"s request to blow the property early in the morning again because a social event was planned for later that day. The blower was operated for approximately 10 minutes. There was no employee standing under the complainant's window with a blower on. She did speak to me about her issues of us being there again since we were just there days before and misunderstood me when I told her that, " our client can do what she wants to her own property" and not " do whatever [I] liked". We will obey the city ordinance more closely for the hours of leaf blowing operations. We make every effort t respect the peace of our client's neighbors and apologize for the inconvenience and and misunderstanding. Our goal is to provide Quality landscape maintenance quickly and efficiently.Sincerely, [redacted]Ocana Landscape Maintenance Services

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Description: Landscape Maintenance

Address: Sacramento, California, United States, 95817

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