OCC Group

In response to this inquiry, we at OCC Group fully intend on rectifying these issuesContact by phone will be made to [redacted] today, 10/22/14, to set the appt to repair the two screen panels and address any siding issue that may be present (which was unknown to us) Thank you for bringing this matter to our attention Respectfully, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

In response to this inquiry, we at OCC Group fully intend on rectifying these issuesContact by phone will be made to *** *** today, 10/22/14, to set the appt to repair the two screen panels and address any siding issue that may be present (which was unknown to us)
Thank you for
bringing this matter to our attention
Respectfully,
*** *** ***
*** ***

In response to this inquiry, we at OCC Group fully intend on rectifying these issues. Contact by phone will be made to [redacted] today, 10/22/14, to set the appt to repair the two screen panels and address any siding issue that may be present (which was unknown to us).
Thank you for bringing this...

matter to our attention.
Respectfully,
[redacted]

Review: During September, 2013 I contracted with [redacted], OCC Group to perform home renovation projects at my primary residence. These renovations included the demolition of a standing deck, the addition of a screened in porch, re-siding the structure and pouring a concrete patio with steps. The contract specified three dates where the agreed upon payment would be made. I honored those dates without hesitation. I even split the check into checks written in the name of the business and the name of the company. During the final inspections (after the payment was made), which occurred either at the end of September or beginning of October, [redacted] discovered a whole in the screening. He said it needed to be replaced. He also pointed out that the screen in this particular section was loose and not to his standard. He also identified the adjacent screening as not being to his standard, as it was loose as well. [redacted] said he would have someone come out and replace the two screens. I knew [redacted] outside of your business together and had no reason to believe it would not happen. I called and left several voice mails and several text messages with [redacted] about replacing the screens. I always got the answer that he would take care of it. In February 2014, [redacted] and his business partner came to my house and gave me a gift as a customer. [redacted] inquired about a potential bath renovation which I said I was going to delay. I again reminded [redacted] of the screens and also added that the concrete in the patio chipped and I was not pleased with that. [redacted] attempted to look at the chipped concrete, but due to snow fall, he was unable to see it. [redacted] related after the snow melted he would tint the chipped piece so that it would blend with the patio. It is now 21 October 2014 and even though he has responded to several text throughout the spring and summer, he has yet to fix the issues. Now, I have areas of the siding that are coming loose. After spending nearly $50,000 I would expect better service. Ironically, [redacted] uses the photo of my porch project as advertising material on his current web site.Desired Settlement: The desired outcome would be for [redacted] to follow through with his word and fix the issues. If that is not feasible, than I would want to hire a third part to repair the issues and bill [redacted] directly.

Business

Response:

In response to this inquiry, we at OCC Group fully intend on rectifying these issues. Contact by phone will be made to [redacted] today, 10/22/14, to set the appt to repair the two screen panels and address any siding issue that may be present (which was unknown to us).

Thank you for bringing this matter to our attention.

Respectfully,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,