Sign in

Occidental Life Insurance Company of North Carolina

Sharing is caring! Have something to share about Occidental Life Insurance Company of North Carolina? Use RevDex to write a review
Reviews Occidental Life Insurance Company of North Carolina

Occidental Life Insurance Company of North Carolina Reviews (15)

Response is attached[Revdex.com converted the PDF attachment and copied it below; thus, formatting irregularities may occur.]This letter is in response to the complaint filed in your office by [redacted] * ***Mr [redacted] applied for and was issued a $100,Universal Lifewith $50,Other Insured Rider for [redacted] and $10,Child Rider onany covered children and Accidental Death Benefit issued August 24, 1989.The UniversalLife plan has an adjustable premiumThe policy owner can pay whatever premiumthey like as long as it covers the cost of insurance and policy fees or thereis sufficient accumulation value to pay themAs the insured ages the cost ofinsurance increases and if the premium is not increased then the AccumulationValue begins to dwindle and will eventually be depleted and the policy willlapseWe have enclosed copies of annual statements for the past years whichshows the accumulation value dwindling and also warns him that he was notpaying enoughOn April 26, 2014, we received a request from Mr [redacted] for aPartial Surrender from the accumulation value of $5,which was sent to hisbank account as requestedThis also added to the accumulation value beingdwindling and reduced his coverage to $92,We mailed a letter to Mr***on November 7, advising of the minimum premiums that would be required tokeep the policy in force for the next five yearsWe have enclosed a copy ofthis letter for your review.If Mr [redacted] isinterested in reducing the policy coverages or removing riders to lower thecost of the policy, we would be happy to go over these options with him.If I can be of further assistanceplease contact me ###-###-#### or by email at [redacted] @aatx.com

Complaint: [redacted] I am rejecting this response because: You had no right to take out any increase money from my account without my signed authorizationConsidering the amount of the Occidental Life Insurance policy, you should have insured that I was contacted before taking such action You claim you mailed two letters to the house I contend, I never received any such mail You could have called the house to speak with me or sent a certified letter before thinking I was ok with your actions Too much is at stake on both our ends for you to send regular mail as you claim you did The fact remains that you were not authorized any increase in payment from meWho does that anyway That is unheard of and very, very bad business practice I am entitled to refund Regards, [redacted]

Our records indicate the insured applied for and was issued a policy in the amount of $2,in July Her death occurred in October during the year contestable period of the policy contract Our procedures are to investigate all deaths that occur during this time period regardless of the amount of insurance This is accomplished by obtaining medical documentation for verification of health history prior to application for insurance Once this information is received a decision will be made on the claim for benefits Cooperation from the beneficiary is greatly appreciated to avoid additional delays The claim requirements were received February 15, and we have notified the beneficiary we are obtaining the medical records We will make every effort to expedite the decision upon receipt of the records

Our records indicate the insured applied for and was issued a Term Life Insurance Policy with a Total Disability Income Rider dated January 13, The company was notified of an injury and claim for disability benefit on June 20, The Total Disability Benefit Rider is provided in the policy contract and clearly states under the benefit section the benefit will begin on the first monthly Rider anniversary after the condition has met all the requirements including continuing for at least days The rider benefit will begin after the end of a day elimination period This is the number of days the insured must be disabled before receiving benefits You will not receive any benefits during the elimination periodUpon receipt of the claim Mr [redacted] was notified of the day elimination period and asked to provide an authorization to release medical records for consideration at the end of the day period He chose to cancel his coverage The life insurance contract was providing life insurance coverage beyond the day cancellation period that would provide a full return of premiumsOur decision is based on the information, facts and circumstances known to the company at this timeThe company does not waive its right to present other defenses to this claim, which may come to its attention in the future

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] If I had received the response that this company mailed you I might have given it the benefit of the doubt.What I received was requests for more forms and documents that were difficult for me to obtainThe whole thing reeks of stonewalling.Their use of terms like beneficiary and claimant belies the slick Madison Ave ads of how you are not an account number but a person..Not once in their correspondence to me was I made to feel they were dealing with a real human being.It is easy to deny claims to non personal objects like claimants and beneficiary's.This company as with all large companies or corporations bears watching.Thank You [redacted]

This letter is in response to the complaint you received in your office
from *** ***Mr*** applied for and was issued two Year $100,
Easy Term life insurance plans issued January 18, and March 7, With
this plan the premiums are level for years and become renewable
each year
after the level term period.Mr*** has indicated that he was not notified of the premium
increases for his policiesHowever, we have enclosed copies of the letters
that were mailed to Mr*** on November 20, and January 8,
advising him of these increases and when they would beginWe have also
enclosed a copy of the Policy Cost and Benefit information that was sent with
each of his policy contracts which provide the premiums for each year for the
life of the policies.We do not feel Mr***
is due a refund of premiums since January or over draft fees as the policy was
administered in accordance with the policy contract and was also provided
notification of these increasesIf you have any questions, please contact me
at *** * *** *** or by email at *** ***

Complaint: ***
I am rejecting this response because: It is wrong to just increase payments without authorization. The action cause me great stress. Big companies think they have the right to steal from the small guy. They offer us a less than dignified response for their lack of due dillgience efforts to make contact. As stated before, I did not get any mail from said company, nor did I authorize any payment increases. It is disgraceful that the company only has to say or present letters, I may add they could have fabricated at any time, as proof for the injustice done to me. It is amazing how they made contact with me after I went to the bank and complained. I was sent three letters after bank gave me back the money. They agree their was no authorization. If I had a company as such, I would have started the increase in January for $711, February for $711, and March for $711. I contend that they did not increase payment because they did not have authorization. They tried to cover their mistake with mysterious letters they claim they mailed out. I pray this does not happen to anyone else. If their is no justice for me I hope their is no peace for this company and they go out of business or at least experience the same faith as the United Airlines is experiencing. Big companies are out of control
Regards,
*** ***

We regret Mrs*** has rejected our response; however, we stand by our initial response and documentation that we provided. We provided a copy of our letter that was mailed for each of the policies that advised of the increase. These letters were mailed to the same address indicated in the complaint. We provided copies of the information in the policies contracts that show where the premiums would increase each year after the year level term period

Medical records have been received, reviewed and the claim has been approved.  The payment will be mailed within the next few days.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]If I had received the response that this company mailed you I might have given it the benefit of the doubt.What I received was requests for more forms and documents that were difficult for me to obtain. The whole thing reeks of stonewalling.Their use of terms like beneficiary and claimant belies the slick Madison Ave ads of how you are not an account number but a person..Not once in their correspondence to me was I made to feel they were dealing with a real human being.It is easy to deny claims to non personal objects like claimants and beneficiary's.This company as with all large companies or corporations bears watching.Thank You.     [redacted]

Complaint: [redacted]
I am rejecting this response because:
     You had no right to take out any increase money from my account without my signed authorization. Considering the amount of the Occidental Life Insurance policy, you should have insured that I was contacted before taking such action.       You claim you mailed two letters to the house.  I contend, I never received any such mail.  You could have called the house to speak with me or sent a certified letter before thinking I was ok with your actions.  Too much is at stake on both our ends for you to send regular mail as you claim you did.     The fact remains that you were not authorized any increase in payment from me. Who does that anyway.  That is unheard of and very, very bad business practice.  I am entitled to refund.  Regards,
[redacted]

Response is attached. [Revdex.com converted the PDF attachment and copied it below; thus, formatting irregularities may occur.]This letter is in response to the complaint filed in your office by[redacted]. Mr. [redacted] applied for and was issued a $100,000 Universal Lifewith $50,000 Other Insured...

Rider for [redacted] and $10,000 Child Rider onany covered children and Accidental Death Benefit issued August 24, 1989.The UniversalLife plan has an adjustable premium. The policy owner can pay whatever premiumthey like as long as it covers the cost of insurance and policy fees or thereis sufficient accumulation value to pay them. As the insured ages the cost ofinsurance increases and if the premium is not increased then the AccumulationValue begins to dwindle and will eventually be depleted and the policy willlapse. We have enclosed copies of annual statements for the past 10 years whichshows the accumulation value dwindling and also warns him that he was notpaying enough. On April 26, 2014, we received a request from Mr. [redacted] for aPartial Surrender from the accumulation value of $5,700 which was sent to hisbank account as requested. This also added to the accumulation value beingdwindling and reduced his coverage to $92,250. We mailed a letter to Mr. [redacted]on November 7, 2014 advising of the minimum premiums that would be required tokeep the policy in force for the next five years. We have enclosed a copy ofthis letter for your review.If Mr. [redacted] isinterested in reducing the policy coverages or removing riders to lower thecost of the policy, we would be happy to go over these options with him.If I can be of further assistanceplease contact me ###-###-#### or by email at [redacted]@aatx.com.

Our records indicate the insured applied for and was issued a policy in the amount of $2,500 in July 2014.  Her death occurred in October 2015 during the 2 year contestable period of the policy contract.   Our procedures are to investigate all deaths that occur during this time...

period regardless of the amount of insurance.  This is accomplished by obtaining medical documentation for verification of health history prior to application for insurance.  Once this information is received a decision will be made on the claim for benefits.  Cooperation from the beneficiary is greatly appreciated to avoid additional delays.  The claim requirements were received February 15, 2016 and we have notified the beneficiary we are obtaining the medical records.  We will make every effort to expedite the decision upon receipt of the records.

Bradford [redacted] is an agent that sell Occidental Life Ins Co of North Carolina plans for Senior Life Services.  Senior Life Services was contacted to see if they had received an application for Ms. [redacted] written  by Mr. [redacted] as we had no record of...

one.   They did confirm they had received the application for her and were waiting on Mr. [redacted] to get Ms. [redacted]  drivers license number before forwarding to our office to be submitted.

Our records indicate the insured applied for and was issued a Term Life Insurance Policy with a Total Disability Income Rider dated January 13, 2016.  The company was notified of an injury and claim for disability benefit on June 20, 2016.  The Total Disability Benefit Rider is provided...

in the policy contract and clearly states under the benefit section the benefit will begin on the first monthly Rider anniversary after the condition has met all the requirements including continuing for at least 60 days.  The rider benefit will begin after the end of a 60 day elimination period.  This is the number of days the insured must be disabled before receiving benefits.  You will not receive any benefits during the elimination period. Upon receipt of the claim Mr. [redacted] was notified of the 60 day elimination period and asked to provide an authorization to release medical records for consideration at the end of the 60 day period.    He chose to cancel his coverage.  The life insurance contract was providing life insurance coverage beyond the 30 day cancellation period that would provide a full return of premiums. Our decision is based on the information, facts and circumstances known to the company at this time. The company does not waive its right to present other defenses to this claim, which may come to its attention in the future.

Check fields!

Write a review of Occidental Life Insurance Company of North Carolina

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Occidental Life Insurance Company of North Carolina Rating

Overall satisfaction rating

Address: 425 Austin Ave, Waco, Texas, United States, 76701-2147

Phone:

Show more...

Web:

This website was reported to be associated with Occidental Life Insurance Company of North Carolina.



Add contact information for Occidental Life Insurance Company of North Carolina

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated