Researched by [redacted] , OC Communications Regional ManagerHere are all the details below of how this escalation occurredThis individual who filed the Revdex.com complaint [redacted] was accidentally disconnected by one of our new techs who had problems trying to connect the neighbor’s home across the streetOur technician [redacted] was attempting to connect the neighbor at [redacted] where he went to the tap and for some reason disconnected this individuals home trying to get the drop working at ***Our tech ended up leaving the drop disconnected after leaving that day and this is when [redacted] ’s frustrations started [redacted] had to call [redacted] where he wasn’t able to speak with anyone in this Country that could help him which compounded the matter even worseHe then had a trouble call set up where [redacted] came out and showed him that his line had been disconnected and more than likely by someone trying to steal service It became obvious to Mr [redacted] after he happened to speak to his neighbor who said OCC was out and tried to connect their service but couldn’t as the underground drop was bad Long story short our technician made the mistake of leaving this customer’s drop disconnected and will be issued a written warning for poor workmanship and follow through in which [redacted] is addressing [redacted] did not want any compensation other than just the technician reprimanded for making such a stupid mistake and asked that we only hire people who will represent the company well I apologized on behalf of OCC for this mistake happening and he was very grateful for the call back he received and the action that will be taken on our endWe offered to cut him a check in the amount of $for one month of cable service just for the inconvenience he had to endure and he said thank you very muchI will process the check through [redacted] and will have it mailed to himThis case can be closed as he just wanted to have someone hear his frustrationLet me know if you need any additional informationSincerely, [redacted]
This dispute was resolved to the customer’s satisfaction on Monday 8/10/ I submitted a final report this morning.Thank you [redacted]
Researched by [redacted] , OC Communications Regional ManagerHere are all the details below of how this escalation occurredThis individual who filed the Revdex.com complaint [redacted] was accidentally disconnected by one of our new techs who had problems trying to connect the neighbor’s home across the streetOur technician [redacted] was attempting to connect the neighbor at [redacted] where he went to the tap and for some reason disconnected this individuals home trying to get the drop working at ***Our tech ended up leaving the drop disconnected after leaving that day and this is when [redacted] ’s frustrations started [redacted] had to call [redacted] where he wasn’t able to speak with anyone in this Country that could help him which compounded the matter even worseHe then had a trouble call set up where [redacted] came out and showed him that his line had been disconnected and more than likely by someone trying to steal service It became obvious to Mr [redacted] after he happened to speak to his neighbor who said OCC was out and tried to connect their service but couldn’t as the underground drop was bad Long story short our technician made the mistake of leaving this customer’s drop disconnected and will be issued a written warning for poor workmanship and follow through in which [redacted] is addressing [redacted] did not want any compensation other than just the technician reprimanded for making such a stupid mistake and asked that we only hire people who will represent the company well I apologized on behalf of OCC for this mistake happening and he was very grateful for the call back he received and the action that will be taken on our endWe offered to cut him a check in the amount of $for one month of cable service just for the inconvenience he had to endure and he said thank you very muchI will process the check through [redacted] and will have it mailed to himThis case can be closed as he just wanted to have someone hear his frustrationLet me know if you need any additional informationSincerely, [redacted]