Ocean Creek Resort

I was a guest at the hotel 8/22-8/25/ Very poor room service My stay at the resort 8/22-8/25/ [redacted] tennis VillabedroomAccount #for a fee of $for four (4) nightsPayment made with American express Senior cardMy complaint is as follows: My bd was made only one day of my stayLinen never changed during my stayNo pillow cases on two pillowsRusty bathtubwater leak under bathroom sinkI telephoned "***" to complain about unmade bed from room phonehis # was [redacted] he said "bed will be made tomorrow which was 8/26/I advised that I was leaving on that date

Cockroaches in the roomsNo help regarding problem Staying in room on 8/22/2017, found multiple cockroaches in the rooms and asked the company to spray to room with roach sprayFound more cockroaches on 8/23/17, including one in the sheets of my bedWhen I called the front desk at 11:pm (bed time), the night auditor informed me that they could not help me with the roach problem and that I would have to call in the morning at amAFTER finding a roach in my bedThe night auditor refused to transfer me to a manager and also refused to transfer our room to a non-roach infested building DO NOT stay here

I made a reservation for my husband an I to stay at this Resort- The bathroom was surrounded in mold- We noticed a musty smell an turned on the air purifier that was in the room- I called p to front an told them about the musty smell an mold in the bathroom- I was told that the ere fully booked an nothing they could doMy husband an I left to get dinner and when we came back the musty smell was still there- We did not use the bathroom at all an in fact kept the door where the toilet and shower were closed- My husband suffers from severe COPD an is on oxygen- We checked out early the next morning without showering- For the next days my husband was coughing severely from the mold irritating his lungs- I have wrote to the hotel times an no response- I also told the gal when we checked out an she said all she was authorized to do is put note on my account to provide discount next time we stay- I indicated there wont be a next time after thisShe indicated thats all she was able to