Ocean In Motion Carwash #2

We were not aware of a problem that existed with our internet.  We found there was a glitch somewhere.  Customers could swipe their cards and wash. However the charge was never processed, and the sale was never deposited in our account. We had no way of knowing that this was...

happening.  We finally got the problem fixed on June 25th. On June 26th all the outstanding charges came through and were deposited in our account.  We had no idea this would happen. The problem goes back all the way to February through June. My credit card processor has informed me to ask our customers to look back into their bank statements and locate their credit card payments.  If the charges that are in question are not found in their bank statements, then the payments were not made to us initially.  We have never over charged anyone's credit card. It is impossible for us to do that since we have no access to their cards.  We would never try to over charge for anything.  We need our customers, and we would not be in business very long if we were stealing from them.  I am very sorry this happened.  I am disappointed that the card processing company didn't see this coming and at least warn me about it.  Please review your bank statement's credit card payments starting with February.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I must accept his response even though it does not make me happy.  This has happened twice to me by their credit card processing company, and after the first incident last year I would have assumed it would had been corrected, hopefully this time they will.  Thank you.
Regards,
[redacted]