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Ocean In Motion Carwash

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Reviews Ocean In Motion Carwash

Ocean In Motion Carwash Reviews (4)

10/26/OIM Automatic Issue to respond to Revdex.com Complaint On 10/26/my wife and I were approached by an individual who had washed his F-ford PU with license plate number [redacted] He said he has washed his truck In Bay Automatic He stated that he had encountered a problem with the wash and that the arm which actually washes the vehicle damaged the front of his vehicle, on the lower portion of the trim He further stated that he did not find the damage until he had gone home, and came back several days laterWe examined his vehicle and did notice that there was a slight blemish to the trimTo explain the operation of the Car Wash, there is a high pressure arm with nozzles that run down the length of the arm to spray water and chemicals on the vehicle This arm has inches of plastic foam wrapped on the entire length of the arm to protect it from damaging vehicles This car wash is monitored by cameras in a video surveillance system Upon replay of the video we did see that the arm stopped on the front of the vehicleThis caused an impact switch alarm which will shut down the Car Wash This action is to keep the equipment from causing damage to a vehicle So the vehicle is protected by inches of foam on the arm and also by shutting down The individual then moved his vehicle back away from the arm, as the Car Wash has now stopped We had employees at the Car Wash working in this area, and they examined his vehicle but did not find any damage caused by the Car Wash We explained that since he didn’t notice the damage until the next day, and our employees did not see any damage we would not take responsibility for his vehicle The damage could have happened any where, and at any time He didn’t examine his vehicle before he entered the bay, and he does not have valid proof that the damage happened at our car wash We advised him to go to Access Ford’s body repair department They can repair it at a reasonable price He then verbally threatened us saying, if we did not settle this problem then he would report us to the Channel TV station/Troubleshooters and to the Revdex.comAt this time any further discussions were stopped because we do not respond to threats and we asked the individual to leave our property immediately After the vehicle owner left I conducted a test on the arm to see if it could have caused any damage to his vehicle We used a clean board and did put a forced amount of pressure against the board The plastic foam did protect the nozzles and there was no damage to the board Please let us know if you have any questions or other concerns [redacted] and [redacted] -- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and we are currently working on resolving this matter
Sincerely,
*** ***

10/26/14 OIM 1 Automatic Issue to respond to Revdex.com Complaint   On 10/26/14 my wife and I were approached by an individual who had washed his 2014 F-150 ford PU with license plate number [redacted].  He said he has washed his truck In Bay 2 Automatic.  He stated that he had encountered a...

problem with the wash and that the arm which actually washes the vehicle damaged the front of his vehicle, on the lower portion of the trim.  He further stated that he did not find the damage until he had gone home, and came back several days later. . We examined his vehicle and did notice that there was a slight blemish to the trim. To explain the operation of the Car Wash, there is a high pressure arm with 10 nozzles that run down the length of the arm to spray water and chemicals on the vehicle.  This arm has 3 inches of plastic foam wrapped on the entire length of the arm to protect it from damaging vehicles.   This car wash is monitored by 32 cameras in a video surveillance system.  Upon replay of the video we did see that the arm stopped on the front of the vehicle. This caused an impact switch alarm which will shut down the Car Wash.  This action is normal to keep the equipment from causing damage to a vehicle.  So the vehicle is protected by 3 inches of foam on the arm and also by shutting down.  The individual then moved his vehicle back away from the arm, as the Car Wash has now stopped.  We had 2 employees at the Car Wash working in this area, and they examined his vehicle but did not find any damage caused by the Car Wash.   We explained that since he didn’t notice the damage until the next day, and our employees did not see any damage we would not take responsibility for his vehicle.  The damage could have happened any where, and at any time.  He didn’t examine his vehicle before he entered the bay, and he does not have valid proof that the damage happened at our car wash.  We advised him to go to Access Ford’s body repair department.  They can repair it at a reasonable price.   He then verbally threatened  us saying, if we did not settle this problem then he would report us to the Channel 12 TV station/Troubleshooters and to the Revdex.com. At this time any further discussions were stopped because we do not respond to threats and we asked the individual to leave our property immediately.    After the vehicle owner left I conducted a test on the arm to see if it could have caused any damage to his vehicle.  We used a clean board and did put a forced amount of pressure against the board.  The plastic foam did protect the nozzles and there was no damage to the board.   Please let us know if you have any questions or other concerns.   [redacted] and [redacted]

-In response to your complaint number [redacted], please note the following: [redacted] was not our customer. We did perform the work for [redacted] on [redacted]. Mr. C[redacted] was a sub contractor hired by us to remove the old boiler and put in place the...

new boiler to be installed by us. The boiler was also damaged and repaired by us. It was our understanding that all repair work was resolved by Mr. C[redacted]. We will contact him for an update.

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