Ocean Lending LLC

Complaint: ***
I am rejecting this response because:
Payment has been made in full, and Business responded quickly to schedule an appointment to review the leak on Wed Feb Complaint to be resolved after leak is satisfactorily repaired.
Regards,
*** ***

This client is leaving out a lot of information on these comments.  The customer signed a contract with us to tile his shower; which included the building of knee walls.  We were aware that he would be having a glass shower door installed, but  there were no discussions about us...

waiting for payment until the shower door was installed.  The vast majority of the project was completed on August 14, 2014.  The customer needed to get an additional saddle for the shower, so we waited for him.  It took until November for that and we did not ask for payment.  We finished the saddle and made some additional requested changes on November 6, 2014 and asked for final payment.  The customer indicated at that time that we had not built the knee walls properly and he was not going to pay because the glass would cost him extra.  We discussed at length and also spoke with two glass companies who told us we did nothing wrong. The client still refused to pay.  He repeatedly ignored our requests for payment until he contacted us on February 16, 2015 indicating an issue.  We told him that we would ABSOLUTELY look and if needed correct the leak, but we wanted to get paid.  Our perspective is that if this issue came up a few weeks or even a month or two after project completion, we would not have held out until payment was received, but since he repeatedly avoided paying by ignoring our requests and coming up with bogus reasons not to pay, we were uncomfortable.  As of right now, he has paid the balance; we looked at the leak on 2/20 and it appears to be a manufacturer defect.  We are scheduled to have the manufacturer of the shower pan go to the house on 2/25 to trouble-shoot and hopefully re mediate the leaking issue.