Ocean Luxury Rental Apartments at One West Street

If this management company didn't want residents to enter their check number along with the account number in their payment system, then they should not have included HIGHLIGHTING the check number on their example check graphic, instructing people to enter it. They put a graphic of a sample check highlighting the account number AND check number in their email about how to pay, and sent this to residents. The sample check graphic instructed people to enter the check number along with the account number AND the system accepted both the account number and check number as well. Again, I hope that they fixed this so other residents are not charged unfairly. Take care. CLOSED.

AGAIN, I used a rent payment website they offered after property management employee sent an email asking tenants to do so. I registered with the site on February ** 2014 and entered my bank account information exactly as it was listed on the bottom of an ACTUAL CHECK, and submitted a payment for March 2014 Rent plus additional for electric. On March *, I received an email from that management co. stating that the payment had been reversed because my bank account was closed. It was an error with the managements preferred system NOT my bank and NOT from the way I entered the number. Proof, I called my bank to see what was going on, and they said everything was correct with the check information on the bottom of the check. The rep at the bank also told me that No Payment Had Been Requested from that management co or Ocean Prime LLC. On March *, 2014, I took the EXACT SAME CHECK that I took the information from and wrote out the rent amount plus electric, and hand carried it to the manageer in his office. The check was cashed on March *, 2014. Again, their payment website made an error, the check indeed went through, the account was not closed as they claimed. On March **, 2014 I received another email from management co. stating that I owe a return check fee for $50 due to their payment system charging them for my alleged "closed account." Again, the error happened with their payment website, not by me or my bank. This was totally unfair and unethical. They should've included the $50 in my return deposit after I moved, but they did not. I hope they fixed their system since so they are not unfairly charging other residents for mistakes on the part of their payment system. Closed.

Hi MrVazquez This complaint has already been responded to and addressed The tenant incorrectly inputted her checking information resulting in a negative transaction Tenant may wish to contact her banking institution or the 3rd party vendor that was involved in rejection of her rent payment Thank you

In regards to the above referenced complaint Tenant did in fact use our third party online company ( [redacted] ) to attempt to pay her March rent This system requires the tenant themselves to sign up, input their bank account and routing number, it is called Echeck Tenant signed up for this free service and mistakenly included her check number as part of her account number The transaction was rejected by HER bank and she was charged a $feeThis fee is outlined on page of her lease Also on page of her lease, this company had the authority to charge a $late fee since the payment was eventually made after the *** of the monthAs a courtesy, we chose not to assess the late fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In regards to an additional $late fee this company claims they waived as a “courtesy”- I was not notified of the $ outstanding charge until March **, 2014, which I paid on March **, only because they threatened to tack on additional charges of $I had received an email from [redacted] on the [redacted] stating the payment was reversed but made absolutely NO mention of charging a penalty fee, and I had no way of knowing there was an additional fee charged or that I had any outstanding balanceThe email their employee sent me on March [redacted] after responding to his March [redacted] notification of an outstanding charge showed that someone in their employment entered the $return check fee with a date of March [redacted] in the ledgerMy question is- if they charged me $on March ***, why did they wait until March [redacted] to notify me? Why didn't their employee who has access to the ledger tell me about this fee when I came into the office to pay my rent on March ***, and allow me the chance to pay without the threat of additional late fees? In regards to the penalty fee I am disputing, [redacted] Property Managment/Ocean Prime LLC, have no grounds for charging me the $return check feeAs I've stated in prior correspondence, after speaking with my bank they reported that they never rejected a payment, reversed a payment, or returned a check [redacted] sent an email stating that I was PAID in FULLAnd again, when I received the email from [redacted] saying my payment had been reversed there was NO mention of a penalty feeI went to the [redacted] office on March * to pay my rent ON TIME and IN FULL with the same checkI met my obligations per the lease I am requesting that [redacted] provide proof FROM MY BANK that my bank reversed and/or rejected a payment and/or returned a checkI will be cross-checking this proof with my bank Sincerely, Joan Bunashe In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The payment information was entered correctly according to the [redacted] /Ocean Prime LLC example in their email to tenantsThe third party they are speaking of instructed me in an email to contact my management companyMy bank representatives have already said that they never received a request to pay by echeck, and that no echeck payment was ever reversed, rejected, or returned by them (the bank) I would like a refund in the amount of $Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In regards to an additional $150 late fee this company claims they waived as a “courtesy”- I was not notified of the $50
outstanding charge until March **, 2014, which I paid on March **, 2014 only because they threatened to tack on additional charges of $150. I had received an email from [redacted] on the [redacted] stating the payment was reversed but made absolutely NO mention of charging a penalty fee, and I had no way of knowing there was an additional fee charged or that I had any outstanding balance. The email their employee sent me on March [redacted] after
responding to his March [redacted] notification of an outstanding charge showed that someone in their employment entered the $50 return check fee with a date of March [redacted] in the ledger. My question is- if they charged me $50 on March [redacted], why did they wait until
March [redacted] to notify me? Why didn't their employee who has access to the ledger tell me about this fee when I came into the office to pay my rent on March [redacted], and allow me the chance to pay without the threat of additional late fees?
In regards to the penalty fee I am disputing, [redacted] Property Managment/Ocean Prime LLC, have no grounds for charging me the $50 return check fee. As I've stated in prior correspondence, after speaking with my bank they reported that they never
rejected a payment, reversed a payment, or returned a check. [redacted]
sent an email stating that I was PAID in FULL. And again, when I received the
email from [redacted] saying my payment had been reversed there was NO
mention of a penalty fee. I went to the [redacted] office on March * to
pay my rent ON TIME and IN FULL with the same check. I met my obligations per the lease.
I am requesting that [redacted]
provide proof FROM MY BANK that my bank reversed and/or rejected a payment
and/or returned a check. I will be cross-checking this proof with my bank.
 
Sincerely,
Joan Bunashe
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Hi Mr. Vazquez
 
This complaint has already been responded to and addressed.
 
The tenant incorrectly inputted her checking information resulting in a negative transaction.
 
Tenant may wish to contact her banking institution or the 3rd party vendor that was involved in rejection of her rent payment.
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The payment information was entered correctly according to the [redacted]/Ocean Prime LLC example in their email to tenants. The third party they are speaking of instructed me in an email to contact my management company. My bank representatives have already said that they never received a request to pay by echeck, and that no echeck payment was ever reversed, rejected, or returned by them (the bank).  I would like a refund in the amount of $50. Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In regards to the above referenced complaint.
 
Tenant did in fact use our third party online company ([redacted]) to attempt to pay her March rent.  This system requires the tenant themselves to sign up, input their bank account and routing number, it is called...

Echeck.
 
Tenant signed up for this free service and mistakenly included her check number as part of her account number.
 
The transaction was rejected by HER bank and she was charged a $50 fee. This fee is outlined on page 13 of her lease.
Also on page 13 of her lease, this company had the authority to charge a $150 late fee since the payment was eventually made after the [redacted] of the month. As a courtesy, we chose not to assess the late fee.

Review: I used a rent payment ([redacted]) website after property management employee [redacted] sent an email asking tenants to do so. I registered with the site on February ** 2014 and entered my bank account information from the bottom of an actual check, and submitted a payment for March 2014 Rent plus additional for electric. On March *, I received an email from [redacted] stating that the payment had been reversed because my bank account was closed. I called my bank to see what was going on, and they said everything was correct with the check information on the bottom of the check. The rep at the bank also told me that No Payment Had Been Requested from [redacted] or Ocean Prime LLC. On March *, 2014, I took the EXACT SAME CHECK that I took the information from and entered on [redacted], and wrote out the rent amount plus electric, and hand carried it to [redacted] in his office. The check was cashed on March *, 2014. The [redacted] website made an error, the check indeed went through, the account was not closed as they claimed. On March **, 2014 I received another email from [redacted] stating that I owe a return check fee for $50 because [redacted] charged them for my closed account. This is totally unfair and unethical. Again, my account was not closed, the numbers on the check were correct, and the check was cashed on March *, 2014. Futher, as I mentioned earlier, no attempt to collect payment was ever made to my bank from [redacted] according to my bank representative.Desired Settlement: I would like a refund of $50 placed back onto my account immediately. If they cannot apply a credit in the amount of $50 back to my account before the next payment is due for April, I would like to receive a refund check.

Business

Response:

In regards to the above referenced complaint.

Tenant did in fact use our third party online company ([redacted]) to attempt to pay her March rent. This system requires the tenant themselves to sign up, input their bank account and routing number, it is called Echeck.

Tenant signed up for this free service and mistakenly included her check number as part of her account number.

The transaction was rejected by HER bank and she was charged a $50 fee. This fee is outlined on page 13 of her lease.

Also on page 13 of her lease, this company had the authority to charge a $150 late fee since the payment was eventually made after the [redacted] of the month. As a courtesy, we chose not to assess the late fee.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In regards to an additional $150 late fee this company claims they waived as a “courtesy”- I was not notified of the $50

outstanding charge until March **, 2014, which I paid on March **, 2014 only because they threatened to tack on additional charges of $150. I had received an email from [redacted] on the [redacted] stating the payment was reversed but made absolutely NO mention of charging a penalty fee, and I had no way of knowing there was an additional fee charged or that I had any outstanding balance. The email their employee sent me on March [redacted] after

responding to his March [redacted] notification of an outstanding charge showed that someone in their employment entered the $50 return check fee with a date of March [redacted] in the ledger. My question is- if they charged me $50 on March [redacted], why did they wait until

March [redacted] to notify me? Why didn't their employee who has access to the ledger tell me about this fee when I came into the office to pay my rent on March [redacted], and allow me the chance to pay without the threat of additional late fees?

In regards to the penalty fee I am disputing, [redacted] Property Managment/Ocean Prime LLC, have no grounds for charging me the $50 return check fee. As I've stated in prior correspondence, after speaking with my bank they reported that they never

rejected a payment, reversed a payment, or returned a check. [redacted]

sent an email stating that I was PAID in FULL. And again, when I received the

email from [redacted] saying my payment had been reversed there was NO

mention of a penalty fee. I went to the [redacted] office on March * to

pay my rent ON TIME and IN FULL with the same check. I met my obligations per the lease.

I am requesting that [redacted]

provide proof FROM MY BANK that my bank reversed and/or rejected a payment

and/or returned a check. I will be cross-checking this proof with my bank.

Sincerely,

Joan Bunashe

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Business

Response:

Hi Mr. Vazquez

This complaint has already been responded to and addressed.

The tenant incorrectly inputted her checking information resulting in a negative transaction.

Tenant may wish to contact her banking institution or the 3rd party vendor that was involved in rejection of her rent payment.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The payment information was entered correctly according to the [redacted]/Ocean Prime LLC example in their email to tenants. The third party they are speaking of instructed me in an email to contact my management company. My bank representatives have already said that they never received a request to pay by echeck, and that no echeck payment was ever reversed, rejected, or returned by them (the bank). I would like a refund in the amount of $50. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,