The business has responded Please read below:We are in receipt of the complaint filed by the above referenced customerOn July *, we had issued *** *** a letter with the pool manufacturer's information (***) as all warranties are from, by and ultimately serviced through the
manufacturersOn August **, *** *** called our corporate offices and we agreed to offer him a replacement liner at $in the spring of for the sake of customer relations*** *** agreed and a notification was placed on his account numbered *** regarding the agreementThis agreement still stands should *** *** wish to continue with our offerUnfortunately due to the laws in New York state, NAMCO is unable to assist with any installation or labor related claims
Revdex.com:At this time, my complaint, ID *** regarding Namco Store #hasbeen resolved.I was contacted by Jeff at NAMCO on Friday, July *** Heinformed me that Namco would be delivering the pool on Monday, July ***. I again asked about help with installation
to speed up the process, butno luckI was offered 10% to be returned to us, I denied as we have lost thesummer season and the use of this pool this year, not due to my ownneglect. We were than compensated$500.00. On July *** thepool arrived, however, after looking through the boxes I realized that we didnot have all of the items that went with the pool, such as the cleaning toolsand some other items So on a later date, my husband went to the*** *** store to pick up the missing items. Again, I asked about assistance withinstallation, I was told NAMCO doesn’t install in **, so I asked if aninstallation kit could be included for us. It was, but once again with complication, as they did not have the cove,therefore it would be shipped via *** from their *** store, that was onJuly ***. On July ***, Icalled the *** *** store and spoke with Gregg as I was looking for atracking number for this package. Thenvia phone calls Gregg found out that the cove had not been shipped and it wasoffered to me via the *** store that I could drive and pick the item up (thatwould take about hours round trip), I declined. Gregg then made a call to corporate and hadit approved to have the cove over nighted to our house. It arrived via *** on Wednesday, July *** atabout 5pm. So, the situation has as somesay been resolved, but I will not recommend NAMCO to any friends and orfamily. I am so disappointed in acompany that has taken away our family vacation this summer. We had not planned any vacations for thissummer; instead we were going with the “staycation” theme that NAMCO pridesitself on. With two sons going off tocollege and a younger child, this was supposed to be enjoyed through a varietyof celebrations and milestones that our family was going to enjoytogether Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While we appreciate the efforts made on the part of NAMCO and the pool wall manufacturer to offer a liner for $and a replacement wall, the expense of taking down the entire existing pool, draining the water, installing the new pool and refilling the water outweighs the cost of the materials Who would expect a pool "under warranty" to have these additional expenses? Is the warranty simply for parts? Through no wrongdoing of my father in law he will be incurring thousands of dollars of expense to replace a nearly brand new pool.I feel terrible that he is in this position and am not sure what else can be done to correct the situation without him having to spend a tremendous amount of money Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded. Please see below:We are in receipt of the complaint filed by the above referenced customer. We would be more than happy to review [redacted]'s pool damage and process it in accordance with the manufacturer's warranty. We ask that he kindly mail in the information...
below and we will move forward with the claim process. 1. Customer name and home address. 2. Home phone number plus an alternate number. 3. Copy of original receipt. 4. 2 close-up photos of affected area and 1 showing full view (LIMIT TO 3 PHOTOS PLEASE). 5. Written description of damage. 6. Name, address and phone number of independent installation contractor, if applicable. Mail to: Namco, LLC Attn: [redacted] Please allow 2 weeks for the inquiry to be reviewed and a written response to be sent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have emailed them 3 times with no response. I will send the documents they require via certified mail to get a response from them. They have completely ignored any inquiries of mine until the Revdex.com got involved. This is still an open case and I may call on the Revdex.com to get involved again if they persue the usual silence I expect from Namco and how they sell defective pools to customers thast have given them business since 1995.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Jeff corrected the issue and ordered a new linerSituation resolved
The business has responded Please read below:We are in receipt of the complaint filed by the above referenced customerOn July *, we had issued *** *** a letter with the pool manufacturer's information (***) as all warranties are from, by and ultimately serviced through the
manufacturersOn August **, *** *** called our corporate offices and we agreed to offer him a replacement liner at $in the spring of for the sake of customer relations*** *** agreed and a notification was placed on his account numbered *** regarding the agreementThis agreement still stands should *** *** wish to continue with our offerUnfortunately due to the laws in New York state, NAMCO is unable to assist with any installation or labor related claims
Revdex.com:At this time, my complaint, ID *** regarding Namco Store #hasbeen resolved.I was contacted by Jeff at NAMCO on Friday, July *** Heinformed me that Namco would be delivering the pool on Monday, July ***. I again asked about help with installation
to speed up the process, butno luckI was offered 10% to be returned to us, I denied as we have lost thesummer season and the use of this pool this year, not due to my ownneglect. We were than compensated$500.00. On July *** thepool arrived, however, after looking through the boxes I realized that we didnot have all of the items that went with the pool, such as the cleaning toolsand some other items So on a later date, my husband went to the*** *** store to pick up the missing items. Again, I asked about assistance withinstallation, I was told NAMCO doesn’t install in **, so I asked if aninstallation kit could be included for us. It was, but once again with complication, as they did not have the cove,therefore it would be shipped via *** from their *** store, that was onJuly ***. On July ***, Icalled the *** *** store and spoke with Gregg as I was looking for atracking number for this package. Thenvia phone calls Gregg found out that the cove had not been shipped and it wasoffered to me via the *** store that I could drive and pick the item up (thatwould take about hours round trip), I declined. Gregg then made a call to corporate and hadit approved to have the cove over nighted to our house. It arrived via *** on Wednesday, July *** atabout 5pm. So, the situation has as somesay been resolved, but I will not recommend NAMCO to any friends and orfamily. I am so disappointed in acompany that has taken away our family vacation this summer. We had not planned any vacations for thissummer; instead we were going with the “staycation” theme that NAMCO pridesitself on. With two sons going off tocollege and a younger child, this was supposed to be enjoyed through a varietyof celebrations and milestones that our family was going to enjoytogether Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While we appreciate the efforts made on the part of NAMCO and the pool wall manufacturer to offer a liner for $and a replacement wall, the expense of taking down the entire existing pool, draining the water, installing the new pool and refilling the water outweighs the cost of the materials Who would expect a pool "under warranty" to have these additional expenses? Is the warranty simply for parts? Through no wrongdoing of my father in law he will be incurring thousands of dollars of expense to replace a nearly brand new pool.I feel terrible that he is in this position and am not sure what else can be done to correct the situation without him having to spend a tremendous amount of money Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The business has responded. Please see below:We are in receipt of the complaint filed by the above referenced customer. We would be more than happy to review [redacted]'s pool damage and process it in accordance with the manufacturer's warranty. We ask that he kindly mail in the information...
below and we will move forward with the claim process. 1. Customer name and home address. 2. Home phone number plus an alternate number. 3. Copy of original receipt. 4. 2 close-up photos of affected area and 1 showing full view (LIMIT TO 3 PHOTOS PLEASE). 5. Written description of damage. 6. Name, address and phone number of independent installation contractor, if applicable. Mail to: Namco, LLC Attn: [redacted] Please allow 2 weeks for the inquiry to be reviewed and a written response to be sent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have emailed them 3 times with no response. I will send the documents they require via certified mail to get a response from them. They have completely ignored any inquiries of mine until the Revdex.com got involved. This is still an open case and I may call on the Revdex.com to get involved again if they persue the usual silence I expect from Namco and how they sell defective pools to customers thast have given them business since 1995.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]