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Ocean Quest Pools by Lew Akins

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Ocean Quest Pools by Lew Akins Reviews (3)

Mrs [redacted] requested a spa drain & cleanWe did not refill due to no one living at the residenceShe requested that we return, fill the tub and balance chemicalsThis was performed We also started route service on Mrs [redacted] 's poolThe water level was consistently low (pictures attached), requiring my technician to leave water running each visitWe have a multitude of correspondence emails informing Mrs [redacted] of the status of her pool/hose situation Several days after a particular visit, the booster pump hose broke and drained a major portion of the poolI scheduled an appointment and Mrs [redacted] replied that her home warranty company would fix this issue Mrs [redacted] complained that the water was low and her equipment was running dry, but would also complain of flooding the yard if the hose was left on to fill the pool Mrs [redacted] cancelled service 8/25/ Mrs [redacted] 's entire balance has been expunged

Mrs. [redacted] requested a spa drain & clean. We did not refill due to no one living at the residence. She requested that we return, fill the tub and balance chemicals. This was performed.
We also started route service on Mrs. [redacted]'s pool. The water level was consistently low (pictures...

attached), requiring my technician to leave water running each visit. We have a multitude of correspondence emails informing Mrs. [redacted] of the status of her pool/hose situation.
Several days after a particular visit, the booster pump hose broke and drained a major portion of the pool. I scheduled an appointment and Mrs. [redacted] replied that her home warranty company would fix this issue.
Mrs. [redacted] complained that the water was low and her equipment was running dry, but would also complain of flooding the yard if the hose was left on to fill the pool.
Mrs. [redacted] cancelled service 8/25/2014.
Mrs. [redacted]'s entire balance has been expunged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
I just want to say that I never told them to keep the hot tub empty because we were trying to rent the home and it looks better to have things up and running. I was told also you never want to have a hot tub empty it can mess up the seal on the hot tub.
Also I paid for the filter to be cleaned like around the beginning of Aug. The tenant moved in on sept 1st and  cleaned the filters because the pool system was not working right. They have had no trouble with the pool since. Also if They were going to leave the water running to fill the pool it been nice to know so we could had someone go shut off the water before the front yard and our neighbors yard got flooded  . If God would not of brought it to my mind the water would of been left on for two weeks until the next service call. By then the street would of been flooded.
As for the pump it was only two yrs. old. we had just brought it before we did are army move.
I will be content with the account being expunged , but still feel we deserve a partial refund.
[redacted]

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