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Ocean State Job Lot

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Reviews Discount Stores, Administrative Services Ocean State Job Lot

Ocean State Job Lot Reviews (19)

Customer was never told the card was not activated properly, she was told the card was inactive, which all cards show until they are entered through the POS systemCustomer Service did offer Ms[redacted] opportunities to check previous transactions to see if in fact this card had ever been activated She refusedMs [redacted] could not provide any information as to what may have been purchased or proof that anything had been purchased to receive this card

We are not selling a known faulty productWe sell hundreds of these spas with no issues Per the policy posted in store and on our website, we did offer and will continue to offer an exchange for this item for the daysAs I stated in my initial response, the customer may contact the manufacturer for any other difficulties

does the surveillance have audio? Or is the job lot employee reviewing this tape an expert lip reader? Because if the tape shows the clerk is shown doing anything it's certainly coercion as I've already mentioned.I did not demand cash The store manager was completely out of his element and could not comprehend the situation I presentedHe kept saying cash, I kept saying credit card refundAfter the 4th or 5th time of correcting him I just went with it and referred to it as cashUntil this is resolved I will exercise my right to protest and will have someone with the sign pictured in attached file outside of this store for as often as I can long as it takes.again, you have the defective air conditioner and the $gift card back in exchange for a full credit card refundI honestly can't believe this company is willing to go this far out of the way to give such poor service to a long time customer just so they can adhere to a policy that they createdI am a manager in a retail setting too and I would have never let a customer get this upset without trying to reach some sort of resolution out of fear for bad word of mouthIt's incredible how little they value the individual.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

We have reached out to this customer a few different times over the last week [redacted] left another message this morning to assist in understanding and clearing this up for herWe will try again this afternoonThank you- ***

On 10/15/a gift card in the amount of $was mailed to customer *** *** spoke to customer 11/10/and will be crediting the credit card she provided $in addition to a $gift card

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** In the end if I had bought a car I can bring it back because of the lemon lawI just don't understand why you can not get a refund on something you baught less than daysthe company is selling the product knowing that they are breaking down!! I'm the 3rd person in town and we can't be only ones having this problem

Any gift card that has not been processed through a POS system will show as inactiveCustomer Service has looked through any and all transactions provided by the customerAdditional options were offered by Customer Service in an attempt to locate what this customer believes to be a $gift card but were refused by customerIn an offer of good faith, we are willing to send this customer a $gift card, she will just have to provide a mailing address

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedThey provided me the ability to purchase bags of the grass seedThank you to *** the store manager of *** who went out of his way to help resolve this
Regards,
*** ***

Our policy for inflatable items is: Unopened products may be returned for a full refund within daysAn even exchange will be offered for any open or defective product within daysThis is posted in all stores and on our websiteIf an item becomes defective after the days, they
are referred to the manufacturer for any repair, replace or refundIn addition, the front page of all manuals that come with the products clearly state: "IMPORTANT! DO NOT RETURN PRODUCT TO STORE, to purchase parts and accessories or to obtain non-technical assistance, Visit www.***corp.comFor technical assistance and missing parts call us toll-free (for U.Sand Canada Residents): 1-*** Monday through Friday, 8:30am to 5:00pm Pacific Time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I was told the card was inactive. Not entering it through the POS system makes this card inactive correct? If it was entered properly through the POS system when it should have been at time of purchase we would not have this problem. I DID NOT refuse to check other transactions - the only way to do this was via OLD receipts which I (along with many others) do not save. I purchased three bookcases, a pantry, an airbed, ropes, bedskirts, rolling tables, folding table, cushioned chairs(6), and many other things, some that had no crazy deals associated with them, and some that had crazy dealsI can't remember everything I purchased there, just as I'm sure you don't remember EVERY purchase you made. Some I paid with credit cards, some with gift certificates, and some with cash. How am I supposed to prove a transaction if I don't save the receipts? I was never told I had to keep the receipts with the crazy deal card in case there was a problemThere is NO WAY I would have the card in hand if it wasn't issued to me. If the cashiers at the store did their jobs properly, the card would have been acitvated (or run through the POS system) properly and there wouldn't be a problem nowI would like Ocean State Job Lot to honor their obligation and activate (or run this card through the POS system) for the $that I am owed
Regards,
*** ***

Prior to the customer purchasing the original gift cards the gift card promotion was explained to him and a female companion (this was viewed on video)He was not coerced into purchasing the gift cards.Customer returned to store on 6/20/and demanded a cash refund from the Manager on Duty, this was after the box had been opened The customer would not have been eligible for a refund as the box had already been opened

The posted return policies for air conditioners states: A full refund for unopened air conditioners returned within days with a sales receiptDefective air conditioners will be exchanged for another air conditioner of equal or greater value if purchased within days and with sales receipt
(The customer to pay any difference)Whether the customer purchased using gift cards, cash or credit, the return policy would be the same

We are not selling a known faulty product. We sell hundreds of these spas with no issues.  Per the policy posted in store and on our website, we did offer and will continue to offer an exchange for this item for the 30 days. As I stated in my initial response, the customer may contact the manufacturer for any other difficulties.

I am not disputing the return policy. I am disputing the fact the the company was not forthcoming with their gift card promotion and how it pertained to the referenced return policy. I specifically asked what the downside of this promotion would be and the clerk said there wasn't one. That was her opportunity to educate me as the customer to potential pitfalls of this offer such as only being able to be refunded on a gift card. If they did not rob me of my availability to get refunded on my credit card via the gift card promotion I may have not opened the product and would have still been within policy guidelines for a return and refund. I only committed  to opening the product once I learned on my own that gift cards are not refundable.  At this point I had no other choice but to open the product and hope it worked as advertised, which it did not, which is what prompted me to speak directly with the store.The fact is that they swindle you into buying gift cards on products that don't work and by doing this you unwillingly waive your right to a refund. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # .  
  
Regards,
[redacted]

Customer was never told the card was not activated properly, she was told the card was inactive, which all cards show until they are entered through the POS system. Customer Service did offer Ms.[redacted] opportunities to check previous transactions to see if in fact this card had ever been activated....

She refused. Ms [redacted] could not provide any information as to what may have been purchased or proof that anything had been purchased to receive this card.

We have reached out to this customer a few different times over the last week. [redacted] left another message this morning to assist in understanding and clearing this up for her. We will try again this afternoon. Thank you- [redacted]

I had spoke to this customer Friday afternoon and [redacted] was the closest store that still had stock. One of the managers from [redacted] will pick them up this week and bring to [redacted] store. We will call the customer when they arrive.

does the surveillance have audio? Or is the job lot employee reviewing this tape an expert lip reader? Because if the tape shows the clerk is shown doing anything it's certainly coercion as I've already mentioned.I did not demand cash.  The store manager was completely out of his element and could not comprehend the situation I presented. He kept saying cash,  I kept saying credit card refund. After the 4th or 5th time of correcting him I just went with it and referred to it as cash. Until this is resolved I will exercise my right to protest and will have someone with the sign pictured in attached file outside of this store for as often as I can long as it takes.again, you have the defective air conditioner and the $140 gift card back in exchange for a full credit card refund. I honestly can't  believe this company is willing to go this far out of the way to give such poor service to a long time customer just so they can adhere to a policy that they created. I am a manager in a retail setting too and I would have never let a customer get this upset without trying to reach some sort of resolution out of fear for bad word of mouth. It's incredible how little they value the individual.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was lied to,ignored, insulted and treated like my  business  and my humanity didnt matter to these people of customer service. I believe they can not throw away their customers and beat them up because the employees didnt want to admit to their error in this case. Only problem they protected themselves and went too far. I feel they can not getaway with this and the owner of the company needs to know who is paying to represent him and how. 
Regards,
[redacted]

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Address: 375 Commerce Park Rd, N Kingstown, Rhode Island, United States, 02852-8420

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