Ocean View Inn

This guest never contacted me directly to review paymentNor have they ever provided a receipt (as they did to AE) to me to confirm cash paymentIf this guest wants to resolve this issue and AE has already declined her complaintHow does she expect the Revdex.com to resolve? Ask this loopy person to fax over a copy of the receipt along with a copy of the cc statement that shows the charge and it will be my pleasure to correct, if applicableAnd, those guests that pay "cash" must have their CC authorized as a security deposit ALWAYS! And, if she re-opened with AE after their decline of complaint, what does she expect the Revdex.com to do? Is she looking for a double refund of sorts? Hmmmmm, makes me wonder their intentionsIf American Express has this in their process, then I will await for them to contact me which to date they have notMakes you wonder, uh? American Express will need to contact me directly and have, if any correction made through them since your complaint has supposedly REOPENED ANOTHER inquiry

(The consumer indicated he/she DID NOT accept the response from the business.)To Whom it may concern,I did contact Ocean View Inn and explained the situation, was told I would be contacted, and I never heard from youFuture attempts to contact you were not answeredSo your first statement is a lieIt's true that I did not send you a copy of the receipt you have me, but I was never asked because you never returned my callAmerican Express has this copy.Also, American Express DID call you on my behalf three days ago, and they were hung up onWhen they called again, whoever they spoke to refused to talk to them about the situation, and was a very uncooperative.I contacted the Revdex.com because you are not treating your customers in a professional mannerAny business should be held accountable for thatThe Revdex.com cannot refund my money, there is no such thing as a "double refund" from American ExpressI have chosen to continue working with American Express to get this resolvedI'm sorry if the only reason this happened is lack of organization on your partWhat disturbs me more is your lack of professionslism and care for your customers, along with the lies you are making

(The consumer indicated he/she DID NOT accept the response from the business.)To Whom it may concern,I did contact Ocean View Inn and explained the situation, was told I would be contacted, and I never heard from you. Future attempts to contact you were not answered. So your first statement is a lie. It's true that I did not send you a copy of the receipt you have me, but I was never asked because you never returned my call. American Express has this copy.Also, American Express DID call you on my behalf three days ago, and they were hung up on. When they called again, whoever they spoke to refused to talk to them about the situation, and was a very uncooperative.I contacted the Revdex.com because you are not treating your customers in a professional manner. Any business should be held accountable for that. The Revdex.com cannot refund my money, there is no such thing as a "double refund" from American Express. I have chosen to continue working with American Express to get this resolved. I'm sorry if the only reason this happened is lack of organization on your part. What disturbs me more is your lack of professionslism and care for your customers, along with the lies you are making

This guest never contacted me directly to review payment. Nor have they ever provided a receipt (as they did to AE) to me to confirm cash payment. If this guest wants to resolve this issue and AE has already declined her complaint. How does she expect the Revdex.com to resolve? Ask this loopy person to fax...

over a copy of the receipt along with a copy of the cc statement that shows the charge and it will be my pleasure to correct, if applicable. And, those guests that pay "cash" must have their CC authorized as a security deposit ALWAYS! And, if she re-opened with AE after their decline of complaint, what does she expect the Revdex.com to do? Is she looking for a double refund of sorts? Hmmmmm, makes me wonder their intentions. If American Express has this in their process, then I will await for them to contact me which to date they have not. Makes you wonder, uh? American Express will need to contact me directly and have, if any correction made through them since your complaint has supposedly REOPENED ANOTHER inquiry.