Sign in

Ocean Warfare

11451 SW 110th Ln, Miami, Florida, United States, 33176-3153

Sharing is caring! Have something to share about Ocean Warfare? Use RevDex to write a review
Reviews Sport Fishing Ocean Warfare

Ocean Warfare Reviews (%countItem)

I was unaware that this account was set up on a recurring basis. After the recurring charge was applied, I have attempted 8 times to contact the company to take the charge off of my account. I finally received one response from *** Gonzales on January 7, 2020, stating that he would look into it and get back with me. After 3 more attempts, I still have no response. On the website, there is a link on the account section that says "cancel recurring subscription" that does not work. There are no other instructions on how to cancel this either. I have not used this subscription since the recurring charge.
Product_Or_Service: Subscription

Desired Outcome

Billing Adjustment I would like the full amount of the recurring charge of $120.00 from 2019 applied back to the credit card it was charged to and for the subscription to be cancelled with no other recurring charges applied.

Ocean Warfare Response • Mar 02, 2020

To whom it may concern; All memberships to Ocean Warfare have and always were automatic recurring subscriptions (prior to 2020 where we changed it to free to participate) as indicated by the terms of service that they were required to accept upon registration. Beyond that, we automatically send an email notification three days prior to the next billing cycle to advise the member of the charge. At that point, the member could make the decision on whether or not to proceed. The email used to register was ***@reagan.com with the name Elizabeth Reeves on the account. The customer had full access to cancel their subscription within their account online without requiring any further assistance.

Because the charge occurred in September 2019, we cannot refund the card. Although we accept no responsibility for ignoring the terms and conditions upon registration of the subscription we will, in good faith, send Ms. Reeves a check for the second charge of the membership for $120. Please feel free to contact me with any other questions.

Customer Response • Mar 03, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfactory response.

Customer Response • Jun 11, 2020

Eneida,

An update to this case:

As of today (6/10/20), the refund check has not yet been sent to Ms. Reeves, as the company agreed to do. How should I follow-up on this?

Respectfully,

*** A.

Check fields!

Write a review of Ocean Warfare

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Ocean Warfare Rating

Overall satisfaction rating

Address: 11451 SW 110th Ln, Miami, Florida, United States, 33176-3153

Web:

oceanwarfare.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Ocean Warfare, but after several inspections we’ve come to the conclusion that this domain is no longer active.



E-mails:

Sign in to see

Add contact information for Ocean Warfare

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated