Oceana Boutique Inn Hotel

Thanks, please close this Frankly we gave them the money even thought they broke the contract

Hi ***, Please post our response to this complain and close it We gave them $refund, they stayed in our bedroom beach house for night and the refund was quite adequate and more than generousContact person: [redacted] Phone [redacted] *** [redacted] *** ***Fax [redacted] *** Response to the complaint: 1- This guest arrived at the vacation rental at 1:very early- our check in is at pm The housekeeper was cleaning the unit at the time so as a favor we let them in so that they left their belonging and based on their notes to you they came back at 8:pm.2- The unit that they had booked is a beach unit and the rate they had received was a very low rate They had a whole house with bedrooms/ kitchen/ bathroom/ patio/ kitchen nook at the rate of $plus tax The area is very popular and the rates in the area are a lot higher than rate he paid Seems like they are complaining to get a free vacation.3- The housekeeper has been working for us for the past years, she is a good and professional lady and we have never had such comments from anyone about the quality of the cleaning.4- The home was very clean and as a good faith effort the guest was given $refund, so there is really no reason for this They sent some pictures, but frankly they all seem like tear and wear of the kitchen appliances and based on the housekeeper the unit was very clean.5- We have attached the reservation, along with a copy of the emails that we had from this guest.6- We have not done anything that should cause a complain, we gave them a $discount over a very low rate for our home which was quite generous, they did have a bargain to get the house at that rate, and frankly I guess they are tying to get a free room!7- Please close this matter and if they wanted to cancel it they should have left the room the same date not stay in the room, get a low rate, and a refund of $and then ask for more.8- This is clearly taking advantage of the inn keeper, we should respect small business and they seem to want to take advantage of the small inn keeper Best regards,

Hi, So sorry for delay in response This letter was just received, There was a refund issued to the guest and I will send it to you tomorrow Thanks again

To whom it may concern, Regarding my Complaint ID: [redacted] The below message is Oceana Motel's response to my complaintThey finally responded after my third attempt to speak with someone who could help meI still have no contact info of the owner or handlerThe only reply I receive is the following ridiculous message from them, and still no signature name or person who's in charge thereI'm being accused of harassment, but who are their paying customers supposed to contact to file complaints? All correspondence has to be through email? There was no damage done to their heater nor did we create noise pollutionFurthermore none of her replies make any senseProfessionally, or otherwiseMy sister, baby niece and I had a very unsatisfactory and unsafe first nights at Oceana Motel, as stated in my original complaint to them, and I am requesting compensation for those first nightsNOT the remaining days, as I was able to fix the gas leak, with no harm or damageThat is the situation, pure and simpleTheir claims that we complained about "ghosts" is completely unfathomable to me and in no way have we kept neighbors up all night as she claimsFirst she said we were loud waking up neighbors atmidnight, next it's at 2:30amYet, the entire night the tenants directly above us were extremely loud including the residents next to us, blaring their music all night to the point where it was impossible to complain to the motel manager at allI'm quite sure this business is breaking all sorts of safety codes left and right, and their representative's responses clearly describe the lack of professionalism and integrity that a legitimate company should attain, in order to continue running business at allThere are several mentions of the actions of ***, their motel manager, as well My request for nights comped is very simpleIf there is any way Revdex.com is able to expedite the situation on my behalf, I am more than happy to help in any way I canSomehow my small request has formed into a web of problems and unnecessary responses from the motels repI think it's fair to say that not only am I representing myself and my family, but I am also silently speaking on behalf of the million other customers that have stayed their and made similar complaints, online yelp and elsewhereI feel it is long overdue for this business to greatly improve their customer service, not to mention their motel property and safetyThank you for your time! [redacted] @yahoo.com

This guest booked a room with [redacted] -Ref [redacted] 2-Bdrm Cozy Apt near Beach, Coffee Jul 15, 05:pm The suite description is "cozy" so we are very clear that the unit is small bedrooms- the land near the beach is at premium, so when she arrived late in the afternoon she said she does not want to stay She made the reservation with [redacted] The reservation terms that she had signed up with was for the click to terms accept of " no cancel/ no refunds days prior to arrival" She booked the room and on the arrival date she arrived late in the afternoon and after check in she made a huge sense at the facility and disturbed all the guests on site The terms are very clear that she is NOT TO BE REFUNDED, we told her to leave and we will give her what the [redacted] charged us so she left We were paid $from [redacted] for this booking, which on Aug we sent her a check for $ She is frankly an extremely rude person, she signed the contract at [redacted] is very clear that it states, no refund or cancellation She cancelled on the afternoon of the arrival dateThe unit that we gave her is EXACTLY what she booked, the suite is described as a "cozy" unit so there is no miscommunication so No she not entitled to any incidental money from us and this is a case of the person taking advantage of small business Please close this case If anyone should be compensated it is us- she broke the terms of the contract and kept our room vacant, causing us financial damages and her bad behavior caused disruption on the site which bothered the other guests in our small beach hotel

Hi ***, Please post our response to this complain and close it. We gave them $60 refund, they stayed in our 2 bedroom beach house for 1 night and the refund was quite adequate and more than generous. Contact person: [redacted] Phone [redacted] *** [redacted] Fax [redacted] Response to the complaint: 1- This guest arrived at the vacation rental at 1:40 very early- our check in is at 3 pm. The housekeeper was cleaning the unit at the time so as a favor we let them in so that they left their belonging and based on their notes to you they came back at 8:30 pm. 2- The unit that they had booked is a beach unit and the rate they had received was a very low rate. They had a whole house with 2 bedrooms/ kitchen/ bathroom/ patio/ kitchen nook at the rate of $150 plus tax. The area is very popular and the rates in the area are a lot higher than rate he paid. Seems like they are complaining to get a free vacation. 3- The housekeeper has been working for us for the past 2 years, she is a good and professional lady and we have never had such comments from anyone about the quality of the cleaning. 4- The home was very clean and as a good faith effort the guest was given $60 refund, so there is really no reason for this. They sent some pictures, but frankly they all seem like normal tear and wear of the kitchen appliances and based on the housekeeper the unit was very clean. 5- We have attached the reservation, along with a copy of the emails that we had from this guest. 6- We have not done anything that should cause a complain, we gave them a $60 discount over a very low rate for our home which was quite generous, they did have a bargain to get the house at that rate, and frankly I guess they are tying to get a free room! 7- Please close this matter and if they wanted to cancel it they should have left the room the same date not stay in the room, get a low rate, and a refund of $60 and then ask for more. 8- This is clearly taking advantage of the inn keeper, we should respect small business and they seem to want to take advantage of the small inn keeper. Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
There were no words mentioned of ghostsThe accusations Oceana Motel has made to Revdex.com is downright malicious and is now turning into one big circus actTheir reply is that of a child I've had to make email attempts before I was contacted, and the reply is filled with allegations, and accusations of me making a claimOur stay at the motel was unsatisfactory, and for safety reasons only, I am requesting compensationSimpleAs far as complaining about "ghosts" and damaging their Fire hazardous heater, there is no proof of that because that never took placeIf our issue were properly recognized by the manager, then I expect that the issues would be resolved in a professional matter, and done so immediatelyInstead, I'm told by *** that he'd get "fired" if he provides the handler's number and promised to speak on my behalf after checkoutI'm then left with an email address to express my dissatisfaction, which was ignoredFor any business owner to rally they way they did, it completely validates why so many people have complained about this motelI will continue to pursue this matter until Oceana agrees to handle this professionally and fairly

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This owner has told me many times my refund is on its wayThat being said, I do not believe her and still want to move forward with any discipline to the business
Regards,
*** ***

Hi,
This is so not true There was no gas leak, we have been very careful to make sure all of our units are in a good shape This is pure lie They made a lot of trouble for us, at 2:in the morningthey said they hear sounds from ghosts and there were no sounds-
they pulled the cover off the heating device and damaged the heating device They had a contract for no refunds and they are not entitled to any refunds If you want a copy of the agreement please let me know

This guest booked a room with [redacted]-Ref [redacted] 2-Bdrm Cozy Apt near Beach, Coffee  Jul 14 15,...

05:19 pm.  The suite description is "cozy" so we are very clear that the unit is small 2 bedrooms- the land near the beach is at premium, so  when she arrived late in the afternoon she said she does not want to stay.  She made the reservation with [redacted]. The reservation terms that she had signed up with was for the click to terms accept of " no cancel/ no refunds 30 days prior to arrival".  She booked the room and on the arrival date she arrived late in the afternoon and after check in she  made a huge sense at the facility and disturbed all the guests on site.  The terms are very clear that she is NOT TO BE REFUNDED, we told her to leave and we will give her what the [redacted] charged us so she left. We were paid $175 from [redacted] for this booking, which on Aug 14 we sent her a check for $175.  She is frankly an extremely rude person, she signed the contract at [redacted] is very clear that it states, no refund or cancellation.  She cancelled on the afternoon of the arrival date. The unit that we gave her is EXACTLY what she booked, the suite is described as a "cozy" unit so there is no miscommunication so No she not entitled to any incidental money from us and this is a case of the person taking advantage of small business.  Please close this case.  If anyone should be compensated it is us- she broke the terms of the contract and kept our room vacant, causing us financial damages and her bad behavior caused disruption on the site which bothered the other guests in our small beach hotel.

Hi [redacted], Please post our response to this complain and close it.   We gave them $60 refund, they stayed in our 2 bedroom beach house for 1 night and the refund was quite adequate and more than generous. Contact person: [redacted]Phone [redacted]...

[redacted]Fax [redacted] Response to the complaint: 1- This guest arrived at the vacation rental at 1:40 very early- our check in is at 3 pm.   The housekeeper was cleaning the unit at the time so as a favor we let them in so that they left their belonging and based on their notes to you they came back at 8:30 pm.2- The unit that they had booked is a beach unit and the rate they had received was a very  low rate.  They had a whole house with 2 bedrooms/ kitchen/ bathroom/ patio/ kitchen nook at the rate of $150 plus tax.  The area is very popular and the rates in the area are a lot higher than rate he paid.  Seems like they are complaining to get a free vacation.3-  The housekeeper has been working for us for the past 2 years, she is a good and professional lady and we have never had such comments from anyone about the quality of the cleaning.4- The home  was very clean and as a good faith effort the  guest was given $60 refund, so there is really no reason for this.  They sent some pictures, but frankly they all seem like normal tear and wear of the kitchen appliances and based on the housekeeper the unit was very clean.5- We have attached the reservation, along with a copy of the emails that we had from this guest.6- We have not done anything that should cause a complain,  we gave them a $60 discount  over a very low rate for our home  which was quite generous, they did have a bargain to get the house at that rate, and frankly   I guess they are tying to get a free room!7- Please close this matter and if they wanted to cancel it they should have left the room the same date not stay in the room, get a low rate, and a refund of $60 and then ask for more.8- This is clearly taking advantage of the inn keeper, we should respect small business and they seem to want to take advantage of the small inn keeper.  Best regards,

Thanks, please close this.  Frankly we gave them the money even thought they broke the contract.

Hi,
 Please send the attached to [redacted] for a full refund.  
She was stayed in our unit for 1 night at the rate of $85, but we are not charging her for that and please let her know that I do apologize for the delay.  The reason was that the card that she used ending with [redacted]  to book the room was not same card as the card  ending with [redacted] that she used at the arrival time.  So it took me a while to find the records.
The system does not let me respond to this complain but please update the records and close it.
Also kindly change the contact information for Oceana Boutique Hotel to
[redacted]
The address currently is the motel and I do not get that mail- so please change the correct address so I can address issues quickly.
Best regards,
[redacted]

To whom it may concern,
Regarding my Complaint ID: [redacted]
The below message is Oceana Motel's response to my complaint. They finally responded after my third attempt to speak with someone who could help me. I still have no contact info of the owner or handler. The only reply I receive is the following ridiculous message from them, and still no signature name or person who's in charge there. I'm being accused of harassment, but who are their paying customers supposed to contact to file complaints? All correspondence has to be through email?
There was no damage done to their heater nor did we create noise pollution. Furthermore none of her replies make any sense. Professionally, or otherwise.
My sister, baby niece and I had a very unsatisfactory and unsafe first 2 nights at Oceana Motel, as stated in my original complaint to them, and I am requesting compensation for those first 2 nights. NOT the remaining days, as I was able to fix the gas leak, with no harm or damage. That is the situation, pure and simple.
Their claims that we complained about "ghosts" is completely unfathomable to me and in no way have we kept neighbors up all night as she claims. First she said we were loud waking up neighbors atmidnight, next it's at 2:30am. Yet, the entire night the tenants directly above us were extremely loud including the residents next to us, blaring their music all night to the point where it was impossible to complain to the motel manager at all.
I'm quite sure this business is breaking all sorts of safety codes left and right, and their representative's responses clearly describe the lack of professionalism and integrity that a legitimate company should attain, in order to continue running business at all. There are several mentions of the actions of [redacted], their motel manager, as well. 
My request for 2 nights comped is very simple. If there is any way Revdex.com is able to expedite the situation on my behalf, I am more than happy to help in any way I can. Somehow my small request has formed into a web of problems and unnecessary responses from the motels rep.
I think it's fair to say that not only am I representing myself and my family, but I am also silently speaking on behalf of the million other customers that have stayed their and made similar complaints, online yelp and elsewhere. I feel it is long overdue for this business to greatly improve their customer service, not to mention their motel property and safety.
Thank you for your time!
[redacted]@yahoo.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The owner is not truthful in response.  The room was not clean and there were no blackout drapes.  The room also did not have a coffee machine or ironing facilities.  Also, it is also housing other customers long term that are questionable and we felt for our safety.  The on-site manager was unable to remedy any of our complaints and no offer has been made to satisfy us by the owner. I believe the owner is misrepresenting quality and use of property including false advertising on booking.com knowing full well that when guests realize the conditions there, that the rooms on booking are nonrefundable and guests have no recourse. I am still requesting refund for night not stayed.

Hi,
So sorry for delay in response.  This letter was just received,  There was a refund issued to the guest and I will send it to you tomorrow.  Thanks again.

Hi [redacted],
 
color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px;">Please post our response to this complain and close it.   We gave them $60 refund, they stayed in our 2 bedroom beach house for 1 night and the refund was quite adequate and more than generous.
 
Contact person: [redacted]
Phone [redacted] [redacted]
Fax [redacted]
 
Response to the complaint:
 
1- This guest arrived at the vacation rental at 1:40 very early- our check in is at 3 pm.   The housekeeper was cleaning the unit at the time so as a favor we let them in so that they left their belonging and based on their notes to you they came back at 8:30 pm.
2- The unit that they had booked is a beach unit and the rate they had received was a very  low rate.  They had a whole house with 2 bedrooms/ kitchen/ bathroom/ patio/ kitchen nook at the rate of $150 plus tax.  The area is very popular and the rates in the area are a lot higher than rate he paid.  Seems like they are complaining to get a free vacation.
3-  The housekeeper has been working for us for the past 2 years, she is a good and professional lady and we have never had such comments from anyone about the quality of the cleaning.
4- The home  was very clean and as a good faith effort the  guest was given $60 refund, so there is really no reason for this.  They sent some pictures, but frankly they all seem like normal tear and wear of the kitchen appliances and based on the housekeeper the unit was very clean.
5- We have attached the reservation, along with a copy of the emails that we had from this guest.
6- We have not done anything that should cause a complain,  we gave them a $60 discount  over a very low rate for our home  which was quite generous, they did have a bargain to get the house at that rate, and frankly   I guess they are tying to get a free room!
7- Please close this matter and if they wanted to cancel it they should have left the room the same date not stay in the room, get a low rate, and a refund of $60 and then ask for more.
8- This is clearly taking advantage of the inn keeper, we should respect small business and they seem to want to take advantage of the small inn keeper. 
 
Best regards,

0.0001pt; color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: small;">This guest booked a room with [redacted]-Ref [redacted] 2-Bdrm Cozy Apt near Beach, Coffee  Jul 14 15, 05:19 pm.  The suite description is "cozy" so we are very clear that the unit is small 2 bedrooms- the land near the beach is at premium, so  when she arrived late in the afternoon she said she does not want to stay.  She made the reservation with [redacted]. The reservation terms that she had signed up with was for the click to terms accept of " no cancel/ no refunds 30 days prior to arrival".  She booked the room and on the arrival date she arrived late in the afternoon and after check in she  made a huge sense at the facility and disturbed all the guests on site.  The terms are very clear that she is NOT TO BE REFUNDED, we told her to leave and we will give her what the [redacted] charged us so she left.
 
We were paid $175 from [redacted] for this booking, which on Aug 14 we sent her a check for $175.  She is frankly an extremely rude person, she signed the contract at [redacted] is very clear that it states, no refund or cancellation.  She cancelled on the afternoon of the arrival date. The unit that we gave her is EXACTLY what she booked, the suite is described as a "cozy" unit so there is no miscommunication so No she not entitled to any incidental money from us and this is a case of the person taking advantage of small business.  Please close this case.  If anyone should be compensated it is us- she broke the terms of the contract and kept our room vacant, causing us financial damages and her bad behavior caused disruption on the site which bothered the other guests in our small beach hotel.

Hi,
Attached please find the...

document that shows the contract for this guest-  Please note that the suite was clean, and had every item we suggested in booking. The light was outside & is the light in the hall way which should stay on due to the safety so people will find their rooms in the dark!
By the way, the suites have dark window coverings to block out any lights.  Basically, we have done our best to make them happy and based on the partner commission, they booked with no cancel per attached.
Best regards and please remove this from our file since we basically worked per their contract.
Please let me know if you have any questions,

Review: I booked their advertised Hotel On The Beach Oceana thru a website called booking.com. En route to the hotel the manager called and told me that their was a problem with the room I booked, needing some plumbing issues resolved and he didn't want to put me in that room and offered 2 rooms, due to my party size, at their smaller motel down the street. It was late so I told him that would be fine for the night. When we arrived the rooms were not ready and was told to come back- so went to lunch and beach, watched the room we originally booked and saw no plumber but other people arriving and using rooms, then went back to check in. At that time, only one room was ready and I had a baby who needed a nap so I said please just give us a room. I tried calling other hotels while at lunch and due to last minute-they were sold out our way out of my budget. I was forced into their trap. They charged me for my 3 night stay immediately for the nicer Hotel, not the cheaper where we were staying and a cleaning fee which was never discussed on website or by the manager. When we got in the room we were almost scared! The pillows had blood stains, the shower had lots of pubic hair, the ceiling fan had an inch of filth on blades, and the floors were just swept under the couch and beds with many bugs eating the mounds of food. Food left in the fridge that stank. I couldn't even let the baby stretch his legs and run around-my feet were black going from living room to bathroom. We did stay one night but first thing in the morning I asked to speak with owner and was given her number. I told her of my experience and she apologized and offered a refund. It has been 3 weeks and no refund and she wont answer my calls any longer. I found blogs of many other complaints now, after booking and see this is a racket for them. This is a health concern as well and I will be contacting the Health Department. My confirmed price was $424.00 when I arrived they charged me $532.00. I would like you to help me get my full refund.Desired Settlement: I was promised from owner a refund and that has not happened and she wont take my calls any longer. I would also like her business investigated as this is a scam they do often. Health department complaint. Expecting $532.00 from refund

Business

Response:

Hi,