Oceania Cruises S. DE R.l. Reviews (%countItem)
Oceania Cruises S. DE R.l. Rating
Address: 7665 Corporate Center Dr, Miami, Florida, United States, 33126-1201
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I have never experienced a cruise that was this disappointing. Everyone I spoke to was having the same concerns and experience. SAD SAD SAD.
The food quality and taste was very poor. Availability of food was only during the times the restaurants were open. No snacks available or all day buffet scenarios I could find. The taste of the food needed a major overhaul. If it had flavor it was basic. nothing to get you wanting to finish what you had or consider trying other things they had to offer.
The service within the restaurants was more miss than hits. If there was someone coming around promptly you were lucky. Trying to get a drink sometimes took 15+ minutes then you were lucky to be offered a refill.
The entertainment was not worth our time to go and see. Seems they lowered the standards by more than half when getting entertainers.
The stops on this particular cruise seemed to be in the poorest areas they could find. Nothing to see in that areas stopped and the excursions were of poor quality for the high prices paid. Speaking to other guests they had a fair time on their own getaway from the ship at stops when they were able to find anything of any interest of value to go and visit.
I had a medical concern arise. OH MY. NEVER will I go to the ship doctor unless I am truly dying. I had abdominal pain that was pretty rough (probably from something I ate on the ship). They ran a couple of tests including bloodwork. Came down to a possible Ulcer. Total bill 4587.00 Yes that is over 4000.00 for something that was simple. After looking at the bill now that I am home I see the same thing charge multiple times when there was no repeat in procedure.
I call Oceania. the people I spoke with give me the complete run around and need to email this department and wait for them to do whatever they do then get back to me at their convenience. They do not want to handle issues directly. Using the excuse they cannot discuss medical records with anyone. Wait a moment. This is the bill and I am the patient. HUH once again getting people that do not want to resolve issues or concerns and do their actual job.
Overall... I do not recommend Oceania Cruise lines and advise you to consider another line that wants your business and wants you to have an enjoyable sand satisfying cruise.
Worst cruise ever and unable to stop their relentless ad mailings, I've called, written, returned return to sender. Also: No open toed dressy shoes in the dining room, threatened to be refused entrance to the dining room. We were a group of six and cruised many times with other lines and have never experience such as this. Save your money, need my money back from this Tahiti cruise we had so looked forward to.
Oceania cruises has only offered a credit and not a refund for my wife and myself for a cruise that was cancelled due to the corona-19 pandemic.
My health no longer allows me to take another cruise. I have sent a letter from my cardiologist to Oceania cruises stating that "I need to be in close proximity to my medical providers in Atlanta, Ga." Oceania cruises only offers a credit and refuses to refund the cost of the "Legends to Lagoons" cruise for my wife and myself.
A refund for the cost of the cruise for my wife and myself that was cancelled due to the corona-19 virus pandemic as I my health does not allow me to take any future cruise.
Dear Mr.,
Mr., we understand the complexity of this issue and trust you appreciate the need to be fair and equitable. When you chose to cancel your March 15, 2020 sailing aboard Regatta under our recently introduced Travelers Assurance Program, Oceania Cruises was still scheduled to operate the voyage you were booked on. Our Travel Assurance Program was designed to provide more time and flexibility for our guests to make the travel decisions that best suited them. Some guests chose to not cancel and proceed with their travel plans, and then only when our voluntary suspension of operations occurred, were these bookings canceled. You chose to cancel in advance, which we respect, and that guaranteed you a 100% Future Cruise Credit under our Travelers Assurance Program. However, the others were forced to cancel. This was the deciding factor as to the type of compensation extended.
Our goal has always been to be as considerate and equitable to all our guests, and we will not be making any exceptions to the policies in place. Our Travel Assurance Program is the most generous and flexible policy we have ever put in place, allowing guests to cancel up to 48 hours prior to departure with no penalty. We have also made the future cruise credits valid for sailings all the way through 2022. We truly hope you understand the need to apply these policies consistently to all guests and hope to be able to assist you and Mrs., in planning for your future world discoveries with Oceania Cruises.
Mr., we appreciate this opportunity to respond and look forward to welcoming you and Mrs. back aboard one of our vessels in the near future.
Kind Regards,
Guest Relations Team
(The consumer indicated he/she DID NOT accept the response from the business.)
When we cancelled our trip on March 15,2020 the corona-19 virus had already become a pandemic and crew ships at sea were already affected. I explained to Oceania Cruise Line that I had congestive heart failure and was advised by my cardiologist to not go on the cruise. The following are the two letters from my cardiologist
that I forwarded to Oceania Cruise Line:
First letter
Piedmont Atlanta Hospital Heart Failure Resource Center
*** RD NW STE 3000
ATLANTA GA XXXXX-XXXX
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
March 5, 2020
Patient:
*** E ***
Date of Birth:
3/24/1943
To Whom It May Concern:
It is my medical opinion that *** is unable to travel at this time due to the risk of contracting coronavirus as a patient with a serious chronic medical condition (congestive heart failure).
If you have any questions or concerns, please do not hesitate to call.
Sincerely,
*** MD
Second letter:
Piedmont Atlanta Hospital Heart Failure Resource Center
***
ATLANTA GA XXXXX-XXXX
Phone: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
July 21, 2020
Patient:
*** E ***
Date of Birth:
***
To Whom It May Concern:
It is my medical opinion that *** should remain in close proximity to his medical providers in Georgia for the foreseeable future due to his diagnosis of congestive heart failure and high risk of complications if he contracts coronavirus (Covid-19).
If you have any questions or concerns, please do not hesitate to call.
Sincerely,
*** MD
Dear Mr.,
We were disappointed to learn of your unhappiness with our initial response and regret if you feel your grievance has not been adequately addressed by us. Please accept our apologies if we have given you any reason to believe that we did not take this matter seriously or did not respond in a manner that met your expectations. We truly regret that this situation continues to be a source of discontent for you.
Please understand that we are not seeking to trivialize your concerns. We wish to assure you that we did give our full consideration to your thoughts and opinions regarding this matter Therefore, while we certainly regret your unhappiness with our decision in this regard, we wish to advise that Oceania Cruises' position remains unchanged
Kind Regards,
Guest Relations Team
I have indicated that I require a refund not a credit due to my Cardiologist's recommendation that my congestive heart failure condition prevents me from taking a future cruise. Oceania Cruises continues to insist that I am only eligible for a credit. This is not satisfactory and I am asking the Revdex.com as a consumer advocate to have Oceania Cruises recognize my exceptional circumstances and refund the cost of my cancelled cruise. Thank you for your attention to this
We requested a refund within 250 days before cruise 3/21/21 due to pandemic and health (diabetic) issues, but were denied regardless of their policy.
We were suppose to cruise on May 2020, but due to Covid cruise was cancelled. We were offered 125% future cruise or a refund. We chose the credit at the time hoping Covid would be controlled by summer 2020, however it has taken a turn for the worse especially in Miami Dade Count; the epicenter Being a diabetic, I have serious concerns indefinitely about flying or cruising. I expressed my health concerns to Oceania and requested a refund over 250 days prior to cruising which entitles us to a refund according to their cancellation policy. They denied it and stated I can change cruise to a later time. No where in their email did it state that we would not get a refund if we changed or mind. The cancellation policy on the invoice indicates if we cancel 121 days of more, there is no penalties or charges.(see below)
Guest Cancellation Schedule
The following cancellation charges will be assessed for all cancellations received prior to departure up to the scheduled time of departure.
121 days or more prior to departure 0% of full fare
120 to 91 days prior to departure 09-Nov-20 to 08-Dec-20 $250.00 per person
90 to 76 days prior to departure 09-Dec-20 to 23-Dec-20 25% of full fare
75 to 61 days prior to departure 24-Dec-20 to 07-Jan-21 50% of full fare
60 to 31 days prior to departure 08-Jan-21 to 06-Feb-21 75% of full fare
30 days or less prior to departure 100% of full fare
The new cruise we had scheduled is for March 2021 which clearly is more than 121 days before we cruise. We feel they are not honoring their cancellation policy and continue to tell us we have to cruise or lose the money which it's over 8 thousand dollars! During these unsure times, we're uncomfortable to say the least having $8000 with Oceania. It is our money and we should have the right to get it back.
The resolution I'm seeking from Oceania is a full refund as stated in their cancellation policy.
Dear Mrs.,
Thank you for your correspondence.
Allow us to explain, at the time the voyage was canceled; you were given the option of a full refund or a Future Cruise Credit; you opted for the 125% Future Cruise Credit, once they are issued Future Cruise Credits may not be redeemed for cash.
Regarding your booking #XXXXXXX on Marina, March 9, 2021, this voyage was paid with the above mentioned Future Cruise Credits, in the event that you need to cancel this cruise outside of penalty, your future cruise credit would remain valid and may be applied to another cruise as long as it is booked within one year of the original issue date for sailing departing on or before December 31, 2022. The Future Cruise Credits are not redeemable for cash.
After further review of your files, Mrs., it was noted that our VP Consumer Sales, *** explained this policy in recent communication with you. Our goal has always been to be as considerate and equitable to all our guests, and we will not be making any exceptions to the policies in place. We truly hope you understand the need to apply these policies consistently to all guests, and we hope to be able to assist you in planning for your future world discoveries with Oceania Cruises.
Kind Regards,
Guest Relations Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Oceania is just restating the documentation I attached. Yes we were given 125% in future credits . There is no documentation on their end that states once future credits are given their 250 prior to sailing cancellation is void and cash is retransferred to future credits again. If there is such documentation I want to see it. This is the point I'm trying to make. I repeat I am diabetic and we are in Miami Dade epicenter of Covid and do not feel comfortable flying or cruising for an indefinite time. Oceania is forcing us to cruise or lose the money.
Dear Mrs.,
We were disappointed to learn of your unhappiness with our initial response and regret if you feel your grievance has not been adequately addressed by us. Please accept our apologies if we have given you any reason to believe that we did not take this matter seriously or did not respond in a manner that met your expectations. We truly regret that this situation continues to be a source of discontent for you.
Please understand that we are not seeking to trivialize your concerns. We wish to assure you that we did give our full consideration to your thoughts and opinions regarding this matter. As such, we must advise that the response remains unchanged.
Kind Regards,
Guest Relations Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your apologies , but you still have not indicated where in the email there's a statement that tells your clients once we decide on the credit we cannot get a full refund if we choose to not sail within 250 days of sailing. It seems to be you are avoiding the question because you cannot support your decision for not giving us a refund.
IF I could rate this company less than 1 star I would. Sailed Aug. 24 back on Sept. 3. Prior to sailing this company was informed I have lung cancer. Once on this ship all I could smell was the odor of smoke which makes me choke which caused me to stay in room with hopes the staff would get people to stop. While stuck in my room, HEAT and no A/C along with no t.v. Finally a tech came to room in order to fix A/C and informed that Heat was coming out but he did fix it. Every single night I woke up dripping in sweat. The A/C on the ship Insignia was turned off every night except for the Casino. This was not just my room, all state rooms. On the last night of the cruise my entire body was in pain and I was shivering while dripping in sweat. Then I started coughing up blood because it was very difficult to breath. While on the ship I called their Corp. offices to see if they could assist me ... they sent an email to the ship so I got called to some office where they did NOTHING. When the trip was over a piece of luggage did not show up on the pier and couldn't wait any longer to avoid missing flight. While sitting ON the plane some lady from the ship calls me to advise they found my property that was lost and suggested I come right back to the pier and pick it up. I stated, "No, I'm on the plane headed home and to a hospital" and a man comes on the phone and states, "OK, we'll send it to you but you'll be paying the bill". Got home went to hospital, not only coughing up blood but came home with a bacterial infection from a spider bite that could have caused my death. Imagine living with lung cancer, a year left to live and to hear that! the stress has been relentless. I called Corporate only to be ignore. So now that I'm stuck inside with A/C I'm going all over the Internet to let the World know ... cruise with any other cruise line but Oceania. Never in my life have I had such an awful trip and I've been around the globe. This company needs to be put out of business.
We book a cruise to Cuba for this October . We were told at the booking that our flight would go from Albuquerque to Dallas to Miami most likely on AA leaving Albuquerque at 5:07 am and arriving in Miami little after 12pm same day as the cruise departing.. We just received the air Itenary which puts us on a flight at 8:45 Pm the day before our cruise is scheduled to leave Miami takes us to LA where we wait 3 hours for our flight to Miami arriving 8:45 am the next day. Our return flight leave Miami at 12 pm which does not allow for the 2 hours before a flight leaves rule. Those that have gone through the Miami port know it takes at least an hour to go through customs and another to get to the airport. This is putting lot of upset, tired and stressed travelers on this trip "what a vacation". I was told that If we wanted to specify a flight it would cost us 175. per person to make the change that would be 700.00 for the four of us. Just to add *** Oceania Cruise Elite Vacation Consultant told us he will send a request but not sure his supervisor will approve an airline change without the fee.
OCEANIA CRUISES : BE CAREFUL ! DON'T BE CAUGHT IN UNCLEAR & INCOMPLETE INTERNET PROMOTION
Oceania offers an O-Life Choice promotion which includes Airfare & UNLIMITED INTERNET .
But be CAREFUL because once on board you will find out that bargain service is very LIMITED ! The only service available will be unlimited access to intermittent and unstable email service .
I was expecting and counting on using Skype to communicate with our children and grandchildren, on Magic Jack app to use as a telephone service , on You Tube to enjoy sending short videos of our cruise BUT I found out that all those normal web service are not available on Oceania .Is this UNLIMITED INTERNET?
Controlling and censuring access to the most popular internet sites is not UNLIMITED INTERNET!
Since this was our first cruise we expected to have normal internet service not a reduced censured version as we found out only once on board!
We were disappointed in Oceania for its misrepresentation and false promotion
I thought that Oceania was a reputable company and that it did not have to resort to such deception!
If it can't technically provide a full internet service why not CLEARLY say so ,be honest and say like it is? The promotion does not mention clearly these limits but rather deceives us by underlining the UNLIMITED access.
It should rather say 'UNLIMITED access to a limited number of internet sites'
In 2015 , the United States Federal Trade Commission ruled that certain companies broke their ''unlimited data" promise they made to millions of consumers by limiting or throttling their service and failed to disclose that they imposed restrictions on the data for customers.It established a 40 millions dollars refund for affected customers.
There's nothing new about the truth-in-advertising principles that apply. And one of those central tenets is that the FTC looks at representations from the consumer's perspective. That's why it's unwise to make the express claim that a service is unlimited if what you really mean by "unlimited" is, well, "limited."
If the disclosure of information is necessary to prevent an ad from being deceptive, the disclosure must be clear and conspicuous. If you advertise a service as unlimited, don't bury key restrictions in blocks of fine print placed where consumers aren't likely to see them !
Text in the cruise documents from our travel agent proclaims under Communications & internet to'' Let your friends ,family ,and business associates to keep in touch as you enjoy your cruises , so pack your wireless devices..''
The promotion of Olife choice offered FREE INTERNET which we chose and was a major factor in opting Oceania over others.
So be careful with this promotion from a cruise line that "pride itself on ensuring that you discover your world your way" !