Initial Business Response /* (1000, 5, 2015/10/26) */
Regarding Case # XXXXXXXX.
Customer was contacted immediately the day the letter from Revdex.com was received. Customer had already received the corrected item to replace the defective component. Customer is happy with the solution.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am Happy that the company in question finally replaced my equipment, however the fact that I had to take the time to file with the Revdex.com just to get warranty items replaced shows me that customers are not a priority.
I completely understand that HOLLIS sells life support equipment and that there are processes that must be done to complete warranty tasks...
Months and months went by without e-mail or a phone call until I contacted the Revdex.com.
I completely trust the equipment they build... I want future consumers to know that if you are not a bulk buyer of their equipment you will be put at the back of the line!
Initial Business Response /* (1000, 5, 2015/10/26) */
Regarding Case # XXXXXXXX.
Customer was contacted immediately the day the letter from Revdex.com was received. Customer had already received the corrected item to replace the defective component. Customer is happy with the solution.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am Happy that the company in question finally replaced my equipment, however the fact that I had to take the time to file with the Revdex.com just to get warranty items replaced shows me that customers are not a priority.
I completely understand that HOLLIS sells life support equipment and that there are processes that must be done to complete warranty tasks...
Months and months went by without e-mail or a phone call until I contacted the Revdex.com.
I completely trust the equipment they build... I want future consumers to know that if you are not a bulk buyer of their equipment you will be put at the back of the line!