Oceans Capital Network

I have reviewed this complaint and I feel there may be an errorI searched our entire database using the name and phone number and I have no matching recordsAll of our sales staff has direct dial numbers and the calls are placed out of a master customer databasePlease provide the phone number that has been calling you so I can track down the source of the calls

Ms***,We are very sorry to hear you have decided to cancel your loan processAs you are aware, our rate lock policy requires an appraisal be conducted at your expense prior to locking your interest rate I've attached copies of the rate lock and appraisal disclosures Please keep in mind that mortgage rates, a lot like the stock market, move continuouslyIt appears that you were originally Quoted 3.5% on a year fixed with Zero Origination Charges on April 2, Last week when your appraisal was received the market rate had increased to 3.625% Any additional charges would be associated with buying the rate down to 3.500% We try our very best to make our policies and procedures very transparent to maintain a high level of customer satisfactionAt the same time these policies allow the company to keep rates very competetiveWith that said, rates started to improve Friday afternoon and we are hopeful that they will improve early next weekIf you change your mind I'd suggest contacting your loan manager early Monday morning and see if she can get your loan re-submitted If you have any further questions or concerns feel free to contact me directly[redacted] ***Operations Manager [redacted]