Oceanview Chiropractic

In response; from the recorded conversation on February 3, Customer received inadvertently a more expensive sofaAt approximately 2:15, customer called, indicated they had received the wrong sofaThey agreed after they talked with each other, to call us within thirty minutes and let us know if they wanted to keep itWe did not hear back from them in that time frameThe next correspondence was the following Monday, which was beyond available to do anything at that point, since it had been in their house for several days AAA Mattress and Furniture Steve [redacted]

Initial Business Response /* (1000, 8, 2016/12/10) */
Ms *** was promptly taken care of and is a very happy customerWe look forward to helping her in the future!

Initial Business Response /* (1000, 8, 2015/08/14) */
As stated, customer picked up a brand new set of coffee end tables on 6/23/
A resolution was put forth in having customer send in pictures to company email, due to their distanceTo date we have yet to see any pictures regarding the
situation
We are happy to help but in order to customer can either send pictures or come into store
Initial Consumer Rebuttal /* (2000, 10, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We tried to send a picture but it would not go throughA friend of ours came over and fixed the tables and they are working good as newAt this point we just want to move onI wish this business would have been more caring and professional with usWe will never ever purchase from their store again and I encourage others to stay away from this place as well and find furniture stores with better customer service and safer products

Initial Business Response /* (1000, 5, 2017/09/06) */
We have a layaway policy that requires a to week notice before pickup so these things don't happenAs of 9/5/Ms*** was delivered her remaining piecesWe truly appreciate her business and wish her the best with her
pregnancy
Sincerely,
AAA Mattress & Furniture

Initial Business Response /* (1000, 17, 2016/04/13) */
To: Revdex.com
From: AAA
Re: *** *** #XXXXXXXX
We would like to help Ms***If you can have her call the store on April 13, 14, or 15th anytime after pm at her convience, we would appreciate it
Thanks,
*** ***
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 19, 2016/04/14) */
I have called aaa today4-14-and told them my name and what I was calling aboutA man answered and said the person I needed to speak with will be in later afternoonThen he proceeded to question me about what the complaint was about and I told him I would rather talk about it with the person that's in charge he said OK and hung upStill waiting on a callMy point is I have been told to call aaa twice and nobody has resolved anythingThey tell me what they want to tell me and the complaint is still left unresolvedI have screenshots of them telling me to call aaa on their Facebook page and of others agreeing with my complaint
Final Consumer Response /* (2000, 32, 2016/05/06) */
HiThe new cushions for my furniture arrived todayI didn't expect them at all! All I can say is thank you so much for helping resolve my issue! You have been a great help and I appreciate it!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you

Initial Business Response /* (1000, 8, 2016/03/31) */
See attachment of company's response
Initial Consumer Rebuttal /* (2000, 10, 2016/04/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I called ***As requestedHe asked if I could come in and speak with
himUpon arrival he set everything else aside to talk with meWe were able to address my concernsAnd I was satisfied after leaving and have no other complaintsHe went out of his way to make things betterAnd I would still buy from him againAnd refer people as well

In response; from the recorded conversation on February 3, 2018.  Customer received inadvertently a more expensive sofa. At approximately 2:15, customer called, indicated they had received the wrong sofa. They agreed after they talked with each other, to call us within thirty minutes and let us...

know if they wanted to keep it. We did not hear back from them in that time frame. The next correspondence was the following Monday, which was beyond available to do anything at that point, since it had been in their house for several days.   AAA Mattress and Furniture Steve [redacted]