Aloha,Daniel G [redacted] was our supervisor at the time and he told the customer that the roof needed to be replaced upon 1st inspectionThe customer asked if his [redacted] roof could be patched and we advised the customer that indeed it could be patched and we gave them an estimate to repair.The customer insisted that the leaks were only on one side of the house, so we repaired that area, afterwards the customer called back and said there were more leaks, we inspected again, and told the customer that they needed to do the area on the other side of the ridge as well, the disagreed and told us they paid us for all the areas but we didn't charge them for the other sideThe customer insisted we do additional work that was included in the contractNo warranty was given for the areas we did NOT repair.We did advise the customer that they needed to do the other side many times, but maybe it was lost in translation.After a year of back and forth I told my new supervisor Matthew B [redacted] to just go and repair the areas we were NOT paid forHe completed the repairs with our crew and materials at no cost to the customer.Again no warranty was given.We have not heard from the customer since we last repaired the roofUntil now.The customer was very nice, but wanted us to take responsibility for their entire roof problems, but didn't understand or want to pay for the repairs needed to stop all the leaks.We have visited the site maybe times over the past year, but the leaks continue and NOT in our areas of repair.Peter
From: ???? [redacted] Sent: Saturday, October 10, 12:AMTo: [redacted] Subject: Dear [redacted] : Complaint submitted on 9/30/5:12:pm , Complaint ID [redacted] I had a contract with OceanView ROOFING , Supervisor : Daniel G [redacted] ( Sept, ) ,after Jul& Aughe came to my home, checked roof's condition ( 1st floor & 2nd floor ) , leaks in home inner side (1st floor & 2nd floor ), skylights ( large one in roof of 2nd floor & -small one in roof of 1st floor ),gutter (at rear upper roof ), broken / missing tiles's condition etcvery carefully and took pics for evidences On Sept19, ; workers came to made contract and did repair works, After workers said works was done , at the same day ,I paid in full without hesitation Next day heavy rain fell and I found ROOF LEAKING etc HAD NO ANY IMPROVEMENT , I called the company came to check their work from Sept20,~ Apr, about times, but company IGNORED my request without any reply just KEPT SILENTUntil Apr4th , an agent came to check and on Apr28th / 29th , workers came to re-repair only PART of the works listed in Contract the following is the present conditions listed in contract after times OceanView Roofing's repair : [redacted] Replace broken and or missing tiles : some flat tiles are replaced , some flat tiles only patched , many corner tiles still broken from 1st time repair (no any action) [redacted] Remove tiles at skylights and reflash with boral tileseal : after 2nd time repair , the large one skylight 's leak disappeared , but 3-small one still had no any improvement [redacted] Reseal open laps (all vertical and end laps ) on rear lower flat roof : after 2nd time repair , but still had no any improvement( leaks from small skylight's edge penetrate into 1st floor's room 's inner roof , some property damage happened [redacted] Remove and reinstall gutter at rear upper roof to ensure proper water flow : Didn't perform remove and reinstall , but UNAUTHORIZED switch to just bent - gutter's support long aluminum nails ( without my written or oral agreement ), gutter became somewhat twisted and had crack just above one of the aluminum nail ( pics included ) in one specific placewater flow still had no any improvement( gutter original had 18-support places : 10-places each had secure firm bracket , 8-places each had long aluminum nails for support during repair of gutter ,long years ago before OceanView roofing's work [redacted] year warranty against leaks by OceanView Roofing LLC : reply from Mr [redacted] , announced JOB had FULFILLED ? with OceanView Roofing LLC's title ( reply email included ), refused to continue complete the remaining works listed in contract I didn't know who is Peter and never talked with him Worker only came times : Sept19th , and Apr28th , 29th , Sincerely, Hekiju [redacted] ID : [redacted] ; complaint submitted on 9/30/, 5:12:pm
*** *** had enormous amounts of wood damage that we discovered after we tore off his roofsMy carpenters took several days sorting out all the bad wood and replacing it before we could resume with the roofing systemDuring that time, we tarped the roofs as best we could as most of
the damage was along the perimeter.
The front roof was pitched and therefore easily tarped
The back roof was completely flat and had extra layers of tear-off solid mopped to the deckThe tear-off took several daysDuring that time we had tarped Mr***'s flat roof and sometime during the night the tarp was blowing and making a lot of noise during the stormMr*** then climbed on the roof and nailed down our tarp in the middle of the roofWe only nail the perimeter of the tarps to avoid leakingDuring the night the tarp leaked due to the nails penetrating the tarpI spoke with Mr*** about the water that entered his home, and he hired a cleaning service to remove the water
Mr*** and I both agreed to discount his contract for his costs for cleand damagesThe discount was for -$5,A copy of the discount is included with this email
Peter
As you know, this firm represents Oceanview Roofing LLC ("Oceanview Roofing") In response to Oceanview Roofing's May 23, letter to the Revdex.com of Hawaii, Mr*** makes the claim that Oceanview Roofing is not insured At all times relevant to this claim, Oceanview Roofing was covered by commercial general liability insurance Please see enclosed Certificate of Liability Insurance for the period of January 17, through
January 17, Notwithstanding, the facts related to the claim that Oceanview Roofing is responsible for the roof leak in question have been disputed with Mr***'s carrierOceanview Roofing's insurance has never been an issue in this matter.Please contact me if you have any questions or concerns
This claim is not as the *** *** product did fail after a period of years and I have a sample of the product.We removed the advertising and changed to say the the "*** roof coating failed."This is an attempt to defame our company by using the Revdex.com
locally, when in all actuality it is a manufacturer representative and not a consumerWith many failed *** *** *** roof coatings I see every day, it is no wonder there are still in business
Aloha,Daniel G[redacted] was our supervisor at the time and he told the customer that the roof needed to be replaced upon 1st inspectionThe customer asked if his [redacted] roof could be patched and we advised the customer that indeed it could be patched and we gave them an estimate to...
repair.The customer insisted that the leaks were only on one side of the house, so we repaired that area, afterwards the customer called back and said there were more leaks, we inspected again, and told the customer that they needed to do the area on the other side of the ridge as well, the disagreed and told us they paid us for all the areas but we didn't charge them for the other side. The customer insisted we do additional work that was included in the contract. No warranty was given for the areas we did NOT repair.We did advise the customer that they needed to do the other side many times, but maybe it was lost in translation.After a year of back and forth I told my new supervisor Matthew B[redacted] to just go and repair the areas we were NOT paid for. He completed the repairs with our crew and materials at no cost to the customer.Again no warranty was given.We have not heard from the customer since we last repaired the roof. Until now.The customer was very nice, but wanted us to take responsibility for their entire roof problems, but didn't understand or want to pay for the repairs needed to stop all the leaks.We have visited the site maybe 10 times over the past year, but the leaks continue and NOT in our areas of repair.Peter
Initial Business Response /* (1000, 8, 2014/08/11) */
We met the owner and inspected the damage to the turf. The cigarette burns were very tiny, less than 1/4" of an inch. Not noticeable unless you were on your knees.
We agreed to pay for the replacement turf and have it shipped here to...
Hawaii. Cost $2800.
We also agreed to help with the installation and removal of the existing artificial turf.
Customer is off-island at the moment and turf is being shipped.
From: ???? [redacted] Sent: Saturday, October 10, 2015 12:00 AMTo: [redacted]Subject: Dear [redacted] : Complaint submitted on 9/30/2015 5:12:59 pm , Complaint ID [redacted] I had a contract with OceanView ROOFING , Supervisor : Daniel G[redacted] ( Sept. 19 , 2014 ) ,after Jul. & Aug. he came to my home, checked roof's condition ( 1st floor & 2nd floor ) , leaks in home inner side (1st floor & 2nd floor ), 4 skylights ( large one in roof of 2nd floor & 3 -small one in roof of 1st floor ),gutter (at rear upper roof ), broken / missing tiles's condition etc. very carefully and took pics for evidences. On Sept. 19, 2014 ; 3 workers came to made contract and did repair works, After workers said works was done , at the same day ,I paid in full without hesitation . Next day heavy rain fell and I found ROOF LEAKING etc. HAD NO ANY IMPROVEMENT , I called the company came to check their work from Sept. 20,2014 ~ Apr. 2015 , about 20 times, but company IGNORED my request without any reply just KEPT SILENT. Until Apr. 4th 2015 , an agent came to check and on Apr. 28th / 29th 2015 , workers came to re-repair only PART of the works listed in Contract. the following is the present conditions listed in contract after 2 times OceanView Roofing's repair : * Replace broken and or missing tiles : some flat tiles are replaced , some flat tiles only patched , many corner tiles still broken from 1st time repair (no any action) . * Remove tiles at skylights and reflash with boral tileseal : after 2nd time repair , the large one skylight 's leak disappeared , but 3-small one still had no any improvement. * Reseal open laps (all vertical and end laps ) on rear lower flat roof : after 2nd time repair , but still had no any improvement. ( leaks from small skylight's edge penetrate into 1st floor's room 's inner roof , some property damage happened. * Remove and reinstall gutter at rear upper roof to ensure proper water flow : Didn't perform remove and reinstall , but UNAUTHORIZED switch to just bent 8 - gutter's support long aluminum nails ( without my written or oral agreement ), gutter became somewhat twisted and had crack just above one of the aluminum nail ( pics included ) in one specific place. water flow still had no any improvement. ( gutter original had 18-support places : 10-places each had secure firm bracket , 8-places each had long aluminum nails for support during repair of gutter ,long years ago before OceanView roofing's work. * 2 year warranty against leaks by OceanView Roofing LLC : reply from Mr. [redacted] , announced JOB had FULFILLED ? with OceanView Roofing LLC's title. ( reply email included ), refused to continue complete the remaining works listed in contract. I didn't know who is Peter and never talked with him . Worker only came 3 times : Sept. 19th , 2014 and Apr. 28th , 29th , 2015. Sincerely, Hekiju [redacted] ID : [redacted] ; complaint submitted on 9/30/2015 , 5:12:59 pm
Complaint: [redacted]I am rejecting this response because: [redacted] notified me by mail they were attempting to recover (from Oceanview Roofing) the amount paid me for the interior water damage to my home. The damage was due to my newly completed roof by OVR leaking in many locations. After 9-10 months, [redacted] notified me again that they were unsuccessful in any form of recovery due to Oceanview Roofing not being insured. Isn't holding a valid insurance policy a requirement for doing business? Sincerely,[redacted]
Aloha,Daniel G [redacted] was our supervisor at the time and he told the customer that the roof needed to be replaced upon 1st inspectionThe customer asked if his [redacted] roof could be patched and we advised the customer that indeed it could be patched and we gave them an estimate to repair.The customer insisted that the leaks were only on one side of the house, so we repaired that area, afterwards the customer called back and said there were more leaks, we inspected again, and told the customer that they needed to do the area on the other side of the ridge as well, the disagreed and told us they paid us for all the areas but we didn't charge them for the other sideThe customer insisted we do additional work that was included in the contractNo warranty was given for the areas we did NOT repair.We did advise the customer that they needed to do the other side many times, but maybe it was lost in translation.After a year of back and forth I told my new supervisor Matthew B [redacted] to just go and repair the areas we were NOT paid forHe completed the repairs with our crew and materials at no cost to the customer.Again no warranty was given.We have not heard from the customer since we last repaired the roofUntil now.The customer was very nice, but wanted us to take responsibility for their entire roof problems, but didn't understand or want to pay for the repairs needed to stop all the leaks.We have visited the site maybe times over the past year, but the leaks continue and NOT in our areas of repair.Peter
From: ???? [redacted] Sent: Saturday, October 10, 12:AMTo: [redacted] Subject: Dear [redacted] : Complaint submitted on 9/30/5:12:pm , Complaint ID [redacted] I had a contract with OceanView ROOFING , Supervisor : Daniel G [redacted] ( Sept, ) ,after Jul& Aughe came to my home, checked roof's condition ( 1st floor & 2nd floor ) , leaks in home inner side (1st floor & 2nd floor ), skylights ( large one in roof of 2nd floor & -small one in roof of 1st floor ),gutter (at rear upper roof ), broken / missing tiles's condition etcvery carefully and took pics for evidences On Sept19, ; workers came to made contract and did repair works, After workers said works was done , at the same day ,I paid in full without hesitation Next day heavy rain fell and I found ROOF LEAKING etc HAD NO ANY IMPROVEMENT , I called the company came to check their work from Sept20,~ Apr, about times, but company IGNORED my request without any reply just KEPT SILENTUntil Apr4th , an agent came to check and on Apr28th / 29th , workers came to re-repair only PART of the works listed in Contract the following is the present conditions listed in contract after times OceanView Roofing's repair : [redacted] Replace broken and or missing tiles : some flat tiles are replaced , some flat tiles only patched , many corner tiles still broken from 1st time repair (no any action) [redacted] Remove tiles at skylights and reflash with boral tileseal : after 2nd time repair , the large one skylight 's leak disappeared , but 3-small one still had no any improvement [redacted] Reseal open laps (all vertical and end laps ) on rear lower flat roof : after 2nd time repair , but still had no any improvement( leaks from small skylight's edge penetrate into 1st floor's room 's inner roof , some property damage happened [redacted] Remove and reinstall gutter at rear upper roof to ensure proper water flow : Didn't perform remove and reinstall , but UNAUTHORIZED switch to just bent - gutter's support long aluminum nails ( without my written or oral agreement ), gutter became somewhat twisted and had crack just above one of the aluminum nail ( pics included ) in one specific placewater flow still had no any improvement( gutter original had 18-support places : 10-places each had secure firm bracket , 8-places each had long aluminum nails for support during repair of gutter ,long years ago before OceanView roofing's work [redacted] year warranty against leaks by OceanView Roofing LLC : reply from Mr [redacted] , announced JOB had FULFILLED ? with OceanView Roofing LLC's title ( reply email included ), refused to continue complete the remaining works listed in contract I didn't know who is Peter and never talked with him Worker only came times : Sept19th , and Apr28th , 29th , Sincerely, Hekiju [redacted] ID : [redacted] ; complaint submitted on 9/30/, 5:12:pm
*** *** had enormous amounts of wood damage that we discovered after we tore off his roofsMy carpenters took several days sorting out all the bad wood and replacing it before we could resume with the roofing systemDuring that time, we tarped the roofs as best we could as most of
the damage was along the perimeter.
The front roof was pitched and therefore easily tarped
The back roof was completely flat and had extra layers of tear-off solid mopped to the deckThe tear-off took several daysDuring that time we had tarped Mr***'s flat roof and sometime during the night the tarp was blowing and making a lot of noise during the stormMr*** then climbed on the roof and nailed down our tarp in the middle of the roofWe only nail the perimeter of the tarps to avoid leakingDuring the night the tarp leaked due to the nails penetrating the tarpI spoke with Mr*** about the water that entered his home, and he hired a cleaning service to remove the water
Mr*** and I both agreed to discount his contract for his costs for cleand damagesThe discount was for -$5,A copy of the discount is included with this email
Peter
As you know, this firm represents Oceanview Roofing LLC ("Oceanview Roofing") In response to Oceanview Roofing's May 23, letter to the Revdex.com of Hawaii, Mr*** makes the claim that Oceanview Roofing is not insured At all times relevant to this claim, Oceanview Roofing was covered by commercial general liability insurance Please see enclosed Certificate of Liability Insurance for the period of January 17, through
January 17, Notwithstanding, the facts related to the claim that Oceanview Roofing is responsible for the roof leak in question have been disputed with Mr***'s carrierOceanview Roofing's insurance has never been an issue in this matter.Please contact me if you have any questions or concerns
This claim is not as the *** *** product did fail after a period of years and I have a sample of the product.We removed the advertising and changed to say the the "*** roof coating failed."This is an attempt to defame our company by using the Revdex.com
locally, when in all actuality it is a manufacturer representative and not a consumerWith many failed *** *** *** roof coatings I see every day, it is no wonder there are still in business
Aloha,Daniel G[redacted] was our supervisor at the time and he told the customer that the roof needed to be replaced upon 1st inspectionThe customer asked if his [redacted] roof could be patched and we advised the customer that indeed it could be patched and we gave them an estimate to...
repair.The customer insisted that the leaks were only on one side of the house, so we repaired that area, afterwards the customer called back and said there were more leaks, we inspected again, and told the customer that they needed to do the area on the other side of the ridge as well, the disagreed and told us they paid us for all the areas but we didn't charge them for the other side. The customer insisted we do additional work that was included in the contract. No warranty was given for the areas we did NOT repair.We did advise the customer that they needed to do the other side many times, but maybe it was lost in translation.After a year of back and forth I told my new supervisor Matthew B[redacted] to just go and repair the areas we were NOT paid for. He completed the repairs with our crew and materials at no cost to the customer.Again no warranty was given.We have not heard from the customer since we last repaired the roof. Until now.The customer was very nice, but wanted us to take responsibility for their entire roof problems, but didn't understand or want to pay for the repairs needed to stop all the leaks.We have visited the site maybe 10 times over the past year, but the leaks continue and NOT in our areas of repair.Peter
Initial Business Response /* (1000, 8, 2014/08/11) */
We met the owner and inspected the damage to the turf. The cigarette burns were very tiny, less than 1/4" of an inch. Not noticeable unless you were on your knees.
We agreed to pay for the replacement turf and have it shipped here to...
Hawaii. Cost $2800.
We also agreed to help with the installation and removal of the existing artificial turf.
Customer is off-island at the moment and turf is being shipped.
From: ???? [redacted] Sent: Saturday, October 10, 2015 12:00 AMTo: [redacted]Subject: Dear [redacted] : Complaint submitted on 9/30/2015 5:12:59 pm , Complaint ID [redacted] I had a contract with OceanView ROOFING , Supervisor : Daniel G[redacted] ( Sept. 19 , 2014 ) ,after Jul. & Aug. he came to my home, checked roof's condition ( 1st floor & 2nd floor ) , leaks in home inner side (1st floor & 2nd floor ), 4 skylights ( large one in roof of 2nd floor & 3 -small one in roof of 1st floor ),gutter (at rear upper roof ), broken / missing tiles's condition etc. very carefully and took pics for evidences. On Sept. 19, 2014 ; 3 workers came to made contract and did repair works, After workers said works was done , at the same day ,I paid in full without hesitation . Next day heavy rain fell and I found ROOF LEAKING etc. HAD NO ANY IMPROVEMENT , I called the company came to check their work from Sept. 20,2014 ~ Apr. 2015 , about 20 times, but company IGNORED my request without any reply just KEPT SILENT. Until Apr. 4th 2015 , an agent came to check and on Apr. 28th / 29th 2015 , workers came to re-repair only PART of the works listed in Contract. the following is the present conditions listed in contract after 2 times OceanView Roofing's repair : * Replace broken and or missing tiles : some flat tiles are replaced , some flat tiles only patched , many corner tiles still broken from 1st time repair (no any action) . * Remove tiles at skylights and reflash with boral tileseal : after 2nd time repair , the large one skylight 's leak disappeared , but 3-small one still had no any improvement. * Reseal open laps (all vertical and end laps ) on rear lower flat roof : after 2nd time repair , but still had no any improvement. ( leaks from small skylight's edge penetrate into 1st floor's room 's inner roof , some property damage happened. * Remove and reinstall gutter at rear upper roof to ensure proper water flow : Didn't perform remove and reinstall , but UNAUTHORIZED switch to just bent 8 - gutter's support long aluminum nails ( without my written or oral agreement ), gutter became somewhat twisted and had crack just above one of the aluminum nail ( pics included ) in one specific place. water flow still had no any improvement. ( gutter original had 18-support places : 10-places each had secure firm bracket , 8-places each had long aluminum nails for support during repair of gutter ,long years ago before OceanView roofing's work. * 2 year warranty against leaks by OceanView Roofing LLC : reply from Mr. [redacted] , announced JOB had FULFILLED ? with OceanView Roofing LLC's title. ( reply email included ), refused to continue complete the remaining works listed in contract. I didn't know who is Peter and never talked with him . Worker only came 3 times : Sept. 19th , 2014 and Apr. 28th , 29th , 2015. Sincerely, Hekiju [redacted] ID : [redacted] ; complaint submitted on 9/30/2015 , 5:12:59 pm
[redacted]
[redacted]Ms [redacted]: Our client is currently out of town. We will respond to you in a few weeks. Jennifer T[redacted].
Complaint: [redacted]I am rejecting this response because: [redacted] notified me by mail they were attempting to recover (from Oceanview Roofing) the amount paid me for the interior water damage to my home. The damage was due to my newly completed roof by OVR leaking in many locations. After 9-10 months, [redacted] notified me again that they were unsuccessful in any form of recovery due to Oceanview Roofing not being insured. Isn't holding a valid insurance policy a requirement for doing business? Sincerely,[redacted]